Banggood has a rating of 1.9 stars from 3,248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 27th among Electronics sites.
I ordered in 11/29 from Banggood to have it in time for Xmas. I paid for shipping and insurance. I have been watching the status since then (today is 1/13). The item originated in CA and I am in VA. The label was created on 11/29 and the item finally shipped yesterday 1/12. That is FIVE and a HALF weeks of the item sitting around. This can't be blamed on customs as the item originated mated from a warehouse in CA. I reached out to customer service and after going back and forth with a chat bot, I finally got a human who told me that I couldn't get a refund because the order had been processed. It looks to me like they process the orders immediately and then just sit on the item for a few months. This is technically the 29th business day since I ordered and they give themselves 15-35 business days. I will NEVER order from them again. The item is supposed to arrive on the 16th, which would be four weeks after Xmas. I don't care if I ordered a bar of gold for a nickel from them, it's not worth the wait and aggravation with this company.
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Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
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My first online purchase from you.
Things seem to run very smoothly.
Rating 4 stars for now
My first online purchase from you.
Things seem to rum very smoothly.
Rating 4 stars for now
El artículo era igual que el descrito en la compra solo que en el transporte se ha roto.
Its just simple and quick. Easy to search for items, and find what you need.
Its just simple and quick. Easy to search for items, and find what you need.
Just started so we will wait and see when order gets here
Thought I was getting a coupon on this, but I guess NOT. Still wanted the item and is not a bad price. Main thing is that the e-mail I got made like I was getting a $20 discount, so was not clear as to requirements from e-mail.
Considering the situation the delivery was fast and a good product. Great service, thanks.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
I have been buying from Banggood for several years now.
What I like the most is that Banggood is one reliable seller that is selling selected goods that are chosen and preselected.
Some other selling sites, maybe it would not be fair to mention names, are just selling platforms and you really do not know who are you buying from and what will you get at the end.
Banggod prices are a little bit higher than on other platforms, but in long terms, when you calculate risk and lost time, price difference is negligible.
Customer support is excellent.
For example, I have recently received some electronic parts that shown to were faulty. In less than a day after I sent them short video showing that some parts are not behaving as expected I was asked if I would accept to receive new goods sent to me with no charge! Bear in mind that you have to react in the first 15 days after you receive goods, but anyway, it excellent.
Banggood will continue to be my preferred online seller.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@Banggood.com
Best regards,
Banggood Team
It is always pleasure to buy at Banggood
Website says prices Inc GST but then GST is applied again on checkout.
Otherwise shipping had accurate tracking and was accurate to the estimate provided for the shipping time.
Product received matched photos and description and works well. Satisfied purchase bar how the Banggood app displays GST application as above.
Dear customer,
Thank you for taking the time to leave your comment. Sorry about the inconvenience.
GST applies to goods imported by consumers into Australia or New Zealand.
If you shop on Banggood's AU Site (https://au.banggood.com), the product price includes GST.
From December 2019, if you're buying an item located outside New Zealand and you select a shipping address in New Zealand, Banggood will add GST to your total at checkout.
More details of Goods and Services Tax (GST):https://www.banggood.com/Search_hl69_at977
You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team
Conforme et rapide, de quoi bien s'amuser, très bon rapport qualité/prix, son petit gabarit fait peur en exterieur mais il est à la hauteur
En general la experiencia ha sido perfecta, un poco caro, ya que he visto mi compra un 25% más económica en otras plataformas, exactamente la misma lampara. Pero en fin, así es la vida, la próxima vez buscaré con más detenimiento. Una lastima!
Resulta fácil de utilizar, es mi primera compra y espero que todo valla bien.
Not packaged well. No bubble wrapping or protection at all. My gyro showed up with 4 aluminum componants bent!
Dear customer,
Thanks for your order and we apologize for any inconvenience caused.
We will do our best to ensure that the products shipped to our customers are in their best conditions.We appreciate that you let us know how we might better improve our service.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more bout our warranty policy: https://www.banggood.com/Banggood-guarantees_hl103_at1168
We take the security of your personal information very seriously, if you have any question, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
The coupon and discount options were confusing. You promised a $20 coupon to first time user. That did not happen.
I ordered in November 15 thinking that was plenty of time to receive it before Christmas. It did not arrive until January 4, hence my being less than happy.
The product as of this writing seems to be good. My husband is enjoying his shoes. They looks the way they did in the picture.
Dear Customer
Thank you for choosing Banggood and we apologize for any inconvenience caused.
There are three coupons for the new user:
Coupon$3:Order over $20 all categories
Coupon$5: Order over $50 all categories
Coupon $12: Over $50 for fashion categories
More details of the new user's coupons:
https://www.banggood.com/New-User-Zone.html
Due to different regions and transportation methods, the transportation time is different. Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321
If you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team
The coupon and discount options were confusing. You promised a $20 coupon to first time user. That did not happen.
The products I received have been of great quality. The only negative (Especially in this Amazon age) is the weeks long delay in receiving the items once they're ordered.
The Astrolux flashlight products I have ordered and received have been of great quality. The only negative (Especially in this Amazon age) is the weeks long delay in receiving the items once they're ordered.
If you go for the low quality tune that is what you will get. ALl the things I have bought firm it so far have been of good quality and have not disappointed me even once. They are all working fine and the delivery time was just right even though it may seem long to others. It all depends on where you are located.
The service has been good all the way and not nechaev i regret for having ordered something from them. They link us with so many sellers and choosing the perfect thing that you want is actually very easy if you know what you are looking for. If you are far then it will take some time to get your items delivered.
This is where I buy all of my electronic devices. I never trusted the whole idea of buying things online until I decided to give it a try and I was surprised by the results. They have some veyr godo service but you do have to pay a lot for the delivery fee. What you order is what you will get.
Nice experience. The product is good for the price you can buy it. Only one problem. Google Chrome is in the chinese and coudn't change language to english. Even if you uninstall Chrome and download from site it install chinese version of Chrome.
The site is fairly easy to navigate and comes up with good alternates.
C'était la 1ère fois que je commandais chez Banggood et j'en suis très satisfait, commande conforme et livraison très rapide!
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Suite bien fait facilité de paiement
Answer: There customer service is horrible.
Answer: Best thing you can do with Banggood is AVOID THEM LIKE THE PLAUGE
Answer: Dear Efren R, all most products are made in China. Banggood is aimed at choosing the best supplier and product for customer from all over the world. Welcome to place an order. Thank you so much!
Answer: I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry
Answer: Don't take their timing to being the truth. They take more time than they are suppose to. You keep trying to contact them, and they seem not to care or take what you say to their consideration. I'm sorry, but this site is horrible. I hate it and will never ordering anything off here again. I learned my lesson.
Answer: I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.
Answer: My shipments took 3 months to New Mexico, and they lose tracking ability after a certain point. It took 3 weeks just to get it to the Chinese customs office. All items broke down within weeks, and one caught fire.
Answer: Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.
Answer: I find that very dubious, it has never happened to me on any site. Personally, I would look elsewhere. It is not worth the risk.
Answer: Dear rodrigo m, we are very sorry to hear that your parcel didn't arrive. Could you please tell us your order number, so we can have a check?
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
About the logistics, there are so many uncontrollable factors like bad weather, customs, inspect security etc., which can cause the item delayed in the shipping way.
We have contacted you via email, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team