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BanggoodReviews 3,248

1.9
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Banggood Reviews Summary

Banggood has a rating of 1.9 stars from 3,248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 27th among Electronics sites.

service
549
value
1,258
shipping
1,268
returns
264
quality
1,260
This company responds to reviews on average within 17 days

Instant Feedback

123,166 reviews
Virginia
1 review
0 helpful votes
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Still waiting to actually see the product
February 12, 2021

I ordered in 11/29 from Banggood to have it in time for Xmas. I paid for shipping and insurance. I have been watching the status since then (today is 1/13). The item originated in CA and I am in VA. The label was created on 11/29 and the item finally shipped yesterday 1/12. That is FIVE and a HALF weeks of the item sitting around. This can't be blamed on customs as the item originated mated from a warehouse in CA. I reached out to customer service and after going back and forth with a chat bot, I finally got a human who told me that I couldn't get a refund because the order had been processed. It looks to me like they process the orders immediately and then just sit on the item for a few months. This is technically the 29th business day since I ordered and they give themselves 15-35 business days. I will NEVER order from them again. The item is supposed to arrive on the 16th, which would be four weeks after Xmas. I don't care if I ordered a bar of gold for a nickel from them, it's not worth the wait and aggravation with this company.

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for choosing Banggood and we apologize for any inconvenience caused.

About the logistics, there are so many uncontrollable factors like bad weather, customs, inspect security etc., which can cause the item delayed in the shipping way.

We have contacted you via email, if the problem has not been solved, please contact us at vipservice@banggood.com

Best regards,
Banggood Team

Italy
1 review
0 helpful votes
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Earpods Blitzwolf
January 13, 2021
Updated review

Ottimo e commerce, con metodo di pagamento PayPal

Date of experience: January 13, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


Ottimo e commerce, con metodo di pagamento PayPal
December 17, 2020
Previous review

Ottimo e commerce, con metodo di pagamento PayPal

Date of experience: December 17, 2020
South Africa
1 review
0 helpful votes
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Superb
January 13, 2021
Updated review

My first online purchase from you.
Things seem to run very smoothly.
Rating 4 stars for now

Date of experience: January 13, 2021

My first online purchase from you
December 3, 2020
Previous review

My first online purchase from you.
Things seem to rum very smoothly.
Rating 4 stars for now

Date of experience: December 3, 2020
Spain
1 review
0 helpful votes
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El artículo vino roto
January 13, 2021
Updated review

El artículo era igual que el descrito en la compra solo que en el transporte se ha roto.

Date of experience: January 13, 2021

Hasta ahora bien
December 15, 2020
Previous review

Hasta ahora bien. A ver la entrega.

Date of experience: December 15, 2020
GB
1 review
0 helpful votes
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Easy, quick and helpful
January 12, 2021
Updated review

Its just simple and quick. Easy to search for items, and find what you need.

Date of experience: January 12, 2021

Its just simple and quick
December 9, 2020
Previous review

Its just simple and quick. Easy to search for items, and find what you need.

Date of experience: December 9, 2020
Oregon
1 review
0 helpful votes
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Spring Time Flying
January 12, 2021
Updated review

Just started so we will wait and see when order gets here

Date of experience: January 12, 2021

Thought I was getting a coupon on this, but I guess...
December 28, 2020
Previous review

Thought I was getting a coupon on this, but I guess NOT. Still wanted the item and is not a bad price. Main thing is that the e-mail I got made like I was getting a $20 discount, so was not clear as to requirements from e-mail.

Date of experience: December 28, 2020
Malta
1 review
0 helpful votes
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Great service
January 12, 2021
Updated review

Considering the situation the delivery was fast and a good product. Great service, thanks.

Date of experience: January 12, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


Very good shopping experience
November 18, 2020
Previous review

Very good shopping experience.

Date of experience: November 18, 2020
Serbia
1 review
1 helpful vote
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Reliable seller
January 12, 2021
Updated review

I have been buying from Banggood for several years now.
What I like the most is that Banggood is one reliable seller that is selling selected goods that are chosen and preselected.
Some other selling sites, maybe it would not be fair to mention names, are just selling platforms and you really do not know who are you buying from and what will you get at the end.
Banggod prices are a little bit higher than on other platforms, but in long terms, when you calculate risk and lost time, price difference is negligible.
Customer support is excellent.
For example, I have recently received some electronic parts that shown to were faulty. In less than a day after I sent them short video showing that some parts are not behaving as expected I was asked if I would accept to receive new goods sent to me with no charge! Bear in mind that you have to react in the first 15 days after you receive goods, but anyway, it excellent.
Banggood will continue to be my preferred online seller.

Date of experience: January 12, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@Banggood.com

Best regards,

Banggood Team


It is always pleasure to buy at Banggood
August 4, 2020
Previous review

It is always pleasure to buy at Banggood

Date of experience: August 4, 2020
Hong Kong
1 review
0 helpful votes
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Satisfactory.
February 10, 2021

Website says prices Inc GST but then GST is applied again on checkout.
Otherwise shipping had accurate tracking and was accurate to the estimate provided for the shipping time.
Product received matched photos and description and works well. Satisfied purchase bar how the Banggood app displays GST application as above.

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment. Sorry about the inconvenience.

GST applies to goods imported by consumers into Australia or New Zealand.

If you shop on Banggood's AU Site (https://au.banggood.com), the product price includes GST.

From December 2019, if you're buying an item located outside New Zealand and you select a shipping address in New Zealand, Banggood will add GST to your total at checkout.

More details of Goods and Services Tax (GST):https://www.banggood.com/Search_hl69_at977

You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team

France
1 review
0 helpful votes
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Très bien!
January 11, 2021
Updated review

Conforme et rapide, de quoi bien s'amuser, très bon rapport qualité/prix, son petit gabarit fait peur en exterieur mais il est à la hauteur

Date of experience: January 11, 2021

Complicated order
December 25, 2020
Previous review

Complicated order

Date of experience: December 25, 2020
Spain
1 review
0 helpful votes
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Lampara para ordenador
January 11, 2021
Updated review

En general la experiencia ha sido perfecta, un poco caro, ya que he visto mi compra un 25% más económica en otras plataformas, exactamente la misma lampara. Pero en fin, así es la vida, la próxima vez buscaré con más detenimiento. Una lastima!

Date of experience: January 11, 2021

Resulta fácil de utilizar, es mi primera compra y espero...
January 3, 2021
Previous review

Resulta fácil de utilizar, es mi primera compra y espero que todo valla bien.

Date of experience: January 3, 2021
California
1 review
0 helpful votes
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No bubble wrapping
February 9, 2021
Updated review

Not packaged well. No bubble wrapping or protection at all. My gyro showed up with 4 aluminum componants bent!

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thanks for your order and we apologize for any inconvenience caused.

We will do our best to ensure that the products shipped to our customers are in their best conditions.We appreciate that you let us know how we might better improve our service.

According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more bout our warranty policy: https://www.banggood.com/Banggood-guarantees_hl103_at1168

We take the security of your personal information very seriously, if you have any question, please contact us at vipservice@banggood.com

Best regards,
Banggood Team


Good
December 3, 2020
Previous review

Good

Date of experience: December 3, 2020
New Jersey
1 review
0 helpful votes
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LESS THAN HAPPY
February 9, 2021
Updated review

The coupon and discount options were confusing. You promised a $20 coupon to first time user. That did not happen.
I ordered in November 15 thinking that was plenty of time to receive it before Christmas. It did not arrive until January 4, hence my being less than happy.
The product as of this writing seems to be good. My husband is enjoying his shoes. They looks the way they did in the picture.

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2021
Katherine L. Banggood Rep
over a year old

Dear Customer

Thank you for choosing Banggood and we apologize for any inconvenience caused.

There are three coupons for the new user:

Coupon$3:Order over $20 all categories
Coupon$5: Order over $50 all categories
Coupon $12: Over $50 for fashion categories

More details of the new user's coupons:
https://www.banggood.com/New-User-Zone.html

Due to different regions and transportation methods, the transportation time is different. Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321

If you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team


The coupon and discount options were confusing
November 15, 2020
Previous review

The coupon and discount options were confusing. You promised a $20 coupon to first time user. That did not happen.

Date of experience: November 15, 2020
California
1 review
0 helpful votes
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Great Products
January 10, 2021
Updated review

The products I received have been of great quality. The only negative (Especially in this Amazon age) is the weeks long delay in receiving the items once they're ordered.

Date of experience: January 10, 2021

The Astrolux flashlight products I have ordered and...
December 9, 2020
Previous review

The Astrolux flashlight products I have ordered and received have been of great quality. The only negative (Especially in this Amazon age) is the weeks long delay in receiving the items once they're ordered.

Date of experience: December 9, 2020
Portugal
11 reviews
4 helpful votes
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Good quality
January 9, 2024

If you go for the low quality tune that is what you will get. ALl the things I have bought firm it so far have been of good quality and have not disappointed me even once. They are all working fine and the delivery time was just right even though it may seem long to others. It all depends on where you are located.

Date of experience: January 10, 2021
India
13 reviews
1 helpful vote
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Service has been good
January 5, 2024

The service has been good all the way and not nechaev i regret for having ordered something from them. They link us with so many sellers and choosing the perfect thing that you want is actually very easy if you know what you are looking for. If you are far then it will take some time to get your items delivered.

Date of experience: January 10, 2021
GB
15 reviews
21 helpful votes
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This is where I buy all of my electronic devices. I never trusted the whole idea of buying things online until I decided to give it a try and I was surprised by the results. They have some veyr godo service but you do have to pay a lot for the delivery fee. What you order is what you will get.

Date of experience: January 10, 2021
Romania
1 review
0 helpful votes
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I recommend the product
January 10, 2021
Updated review

Nice experience. The product is good for the price you can buy it. Only one problem. Google Chrome is in the chinese and coudn't change language to english. Even if you uninstall Chrome and download from site it install chinese version of Chrome.

Date of experience: January 10, 2021

Nice experience
December 5, 2020
Previous review

Nice experience

Date of experience: December 5, 2020
California
2 reviews
0 helpful votes
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My second experience ordering from Banggood
January 9, 2021
Updated review

The site is fairly easy to navigate and comes up with good alternates.

Date of experience: January 9, 2021

Lots of fun and easy to navigate
October 20, 2020
Previous review

Lots of fun and easy to navigate.

Date of experience: October 20, 2020
Belgium
1 review
0 helpful votes
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Positif
January 9, 2021
Updated review

C'était la 1ère fois que je commandais chez Banggood et j'en suis très satisfait, commande conforme et livraison très rapide!

Date of experience: January 9, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!


Suite bien fait facilité de paiement
December 6, 2020
Previous review

Suite bien fait facilité de paiement

Date of experience: December 6, 2020

About the Business

Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.


banggood.com
Founded in 2005
+410