Banggood has a rating of 1.9 stars from 3,248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 50th among Electronics sites.
Why did I not have the special discount for my first order? I don't understand...
Why did I not have the special discount for my first order? I don't understand...
Great products, painless order procedure from the comfort of my home.
Great products, painless order procedure from the comfort of my home.
I was buy lot of stuffs in this store and happy with it! Thanks!
I was buy lot of stuffs in this store and happy with it! Thanks!
First time buyer. Everything is fine except the 20 $ discount, suppose offer for the first time.
First time buyer. Everything is fine except the 20 $ discount, suppose offer for the first time.
I had no problems with the purchase. Only delivery is waiting a lot
I had no problems with the purchase. Only delivery is waiting a lot
Prices are great, but the descriptions of the products are not allways accurate.
All the products I've bought have worked, they are not top quality, but they are good value. You get what you pay for!
Prices are great, but the descriptions of the products are not allways accurate.
All the products I've bought have worked, they are not top quality, but they are good value. You get what you pay for!
Everything went well, delivery was faster than expected delivery time BUT I was denied usage of my secure VPN during the processing of payment
I was denied usage of my secure VPN. I do not like that at all
You guys rock. Great producs at great prices. It looks like i found my e-shop.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
You guys rock. Great producs at great prices. It looks like i found my e-shop.
Very good selection with all round great prices and shipping is amazing
Great place to shop with great products
Quick and Easy. The delivery was 10 days early. 10/10 would buy here again
на данный момент все покупки и доставка. происходили супер.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
на данный момент все покупки и доставка. происходили супер.
First time buying r/c car it was quick and easy to place my order
First time buying r/c car it was quick and easy to place my order
I purchased MJX Bug20 EIS from banggood. And received it within a week. When I tried to fly it, it never took off the ground rather always banged its head on the ground with its front wings.
I did all the pre-requisite steps i. E. calibration, GPS on with 18 satellite count, app installed on phone and connected via wifi.
I reported this fault to customer service via email, live chat and complaint page but they never responded.
I can not believe that banggood is so un-concerned with their customers' problems.
I am so much annoyed and dissappointed with their negligence. All my money (i. E. 200USD) wasted.
I will never buy anything from this site again though i was a regular customer there.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We stand behind the quality of our products. Learn more about the different return conditions at https://www.banggood.com/Guarantees-and-Return-policy_hl103_at1168
Our emails are usually responded within 24 hours, and online and voice services are also available.
We have already contacted you, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
Lots of great items and good prices sometimes really good and all the special deals, looking forward for more opportunity to shop with you...
Lots of great items and good prices sometimes really good and all the special deals, looking forward for more opportunity to shop with you...
Not having and item in stock is understandable.
The first item was black and white in the brochure product description. It was Black, White and Red upon receipt. Will keep but not
A big fan of the red color.
Dear customer,
We are sorry to hear that the item in your order is still out of stock at the moment.
On the website product page, you will be able to view its estimated restock date.
According to our warranty policy, if one or more of the products you received shows quality issues, received the wrong product or is not satisfied with the product within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168
You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team
Self explanatory, easy to process, nice looking sweaters.
Compro spesso su questo sito mi piace lo consiglio vivamente
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Compro spesso su questo sito mi piace lo consiglio vivamente
You said there was a $20 discount for the first order, where is it?
You said there was a $20 discount for the first order, where is it?
Jamais de mauvaise surprise. Produit conforme.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Top expensive delivery price. Items arrived over 40 days After order but, delivery condizione before the order for that kind on journey indicatore 15 days!
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
About shipping cost, you can refer to this link: https://www.banggood.com/Search_hl70_at323
We have already contacted you, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
Found everything I was looking for and the recommendation for other products were very relevant.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Found everything I was looking for and the recommendation for other products were very relevant.
Answer: There customer service is horrible.
Answer: Best thing you can do with Banggood is AVOID THEM LIKE THE PLAUGE
Answer: Dear Efren R, all most products are made in China. Banggood is aimed at choosing the best supplier and product for customer from all over the world. Welcome to place an order. Thank you so much!
Answer: I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry
Answer: Don't take their timing to being the truth. They take more time than they are suppose to. You keep trying to contact them, and they seem not to care or take what you say to their consideration. I'm sorry, but this site is horrible. I hate it and will never ordering anything off here again. I learned my lesson.
Answer: I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.
Answer: My shipments took 3 months to New Mexico, and they lose tracking ability after a certain point. It took 3 weeks just to get it to the Chinese customs office. All items broke down within weeks, and one caught fire.
Answer: Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.
Answer: I find that very dubious, it has never happened to me on any site. Personally, I would look elsewhere. It is not worth the risk.
Answer: Dear rodrigo m, we are very sorry to hear that your parcel didn't arrive. Could you please tell us your order number, so we can have a check?
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Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!