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BanggoodReviews 3,248

1.9
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Banggood Reviews Summary

Banggood has a rating of 1.9 stars from 3,248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 28th among Electronics sites.

service
549
value
1,258
shipping
1,268
returns
264
quality
1,260
This company responds to reviews on average within 17 days

Instant Feedback

123,166 reviews
California
1 review
0 helpful votes
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Arrived as described haven't flown it yet.
February 4, 2021
Updated review

Very confusing check-out process. $20 new customer coupon evidently expired. If you apply coupon and then don't place order you can't use coupon again. Most free gifts are sold out or out of stock.

Date of experience: February 4, 2021

Very confusing check-out process
February 16, 2021
Previous review

Very confusing check-out process. $20 new customer coupon evidently expired. If you apply coupon and then don't place order you can't use coupon again. Most free gifts are sold out or out of stock.

Date of experience: January 17, 2021
Indiana
1 review
0 helpful votes
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Good prices/long ship time
March 6, 2021
Updated review

One of the Goods arrived damaged beyond repair, the rest were good and of high quality

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 4, 2021

Hreat
December 11, 2020
Previous review

Hreat

Date of experience: December 11, 2020
Italy
1 review
0 helpful votes
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Tanti prodotti
February 4, 2021
Updated review

Buona, a volte i tempi di consegna sono lunghi, ma sono sempre arrivati

Date of experience: February 4, 2021

Buona, a volte i tempi di consegna sono lunghi, ma...
December 31, 2020
Previous review

Buona, a volte i tempi di consegna sono lunghi, ma sono sempre arrivati

Date of experience: December 31, 2020
South Africa
1 review
0 helpful votes
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Banggood is a great place to shop for me
February 4, 2021
Updated review

The order took long to get processed by the seller that's why I didn't give 5 stars for customer service, but once order was processed, the shipping to South Africa was reasonably quick and the tracking updates were accurate. Item arrived as is and in good condition. Hopefully this gimbal will last longer than the previous one.

Date of experience: February 4, 2021

Banggood never disappoints
September 3, 2020
Previous review

Banggood never disappoints. Great quality and efficient international shipping

Date of experience: September 3, 2020
Greece
1 review
0 helpful votes
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Πολυ καλο μηχανημα
February 4, 2021
Updated review

Ηταν πολυ καλη, απλα θα πρεπει να προσεχετε την καθαροτερη αναγραφη των στοιχειων στο δεμα αποστολης.

Date of experience: February 4, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!


Very good
January 13, 2021
Previous review

Very good

Date of experience: January 13, 2021
Canada
1 review
0 helpful votes
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Quite Happy
February 3, 2021
Updated review

Very quick delivery. I'm very happy with this caliper. More than meets my needs.

Date of experience: February 3, 2021

Very quick and smooth
December 17, 2020
Previous review

Very quick and smooth. Appreciated the reviews that helped me pick my purchase.

Date of experience: December 17, 2020
Canada
1 review
0 helpful votes
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NEVER Do Business with this Vendor
March 5, 2021

If anyone is ever contemplating purchasing anything off of "Banggood", DON'T.

I ordered a pair of linen overalls and paid close to $50 CND after shipping. When it arrived, I opened the package to find that the garment was crumbled up and packaged in a way that appeared to be a used garment rather than brand new. (It's also the wrong size). Upon raising this concern with the business via email, I am being asked to pay for shipping AGAIN for them to send me out another garment. There's been no mention or apology for that state of this one when it arrived and I'm really annoyed that I'm being asked to pay MORE money for something that is not my error.

After more than 10 email communication back and forth stating the SAME thing over and over again, I'm no further ahead. They don't read the content of my emails. Clearly Post-Sale Customer Service is NOT their strong suit.

I've started a dispute process with my credit card company because I shouldn't have to pay (brand new prices) for something that arrived in such a deplorable condition that appears to be used.

Save yourself the trouble, frustration and disappointment - if you're enticed by any of their products, RESIST the urge and temptation to purchase from this company. Do yourself that favour and learn from my experience.

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 3, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.

We cherish every custome's the opinions and suggestions, and reflect your situation to the relevant departments, and provide you with the latest solutions.

Based on customer shopping experience and opinions, we will continuously to improve our website, products and customer services.

If you are still not satisfied with the latest solutions, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team

Spain
1 review
0 helpful votes
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Great, easy to use website... what's not to love!?

Date of experience: February 3, 2021

Great, easy to use website...
December 17, 2020
Previous review

Great, easy to use website... what's not to love!?

Date of experience: December 17, 2020
Italy
1 review
0 helpful votes
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Saldatore a punti
February 3, 2021
Updated review

Ottimo e celere e sicuro, provato e ho visto che funziona, spero che durera'

Date of experience: February 3, 2021

FINO ADESSO NON HO AVUTO PROBLEMMI CONTINUATE COSI'...
January 21, 2021
Previous review

FINO ADESSO NON HO AVUTO PROBLEMMI CONTINUATE COSI' GRAZIE

Date of experience: January 21, 2021
Greece
1 review
0 helpful votes
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Thank you bangood
February 3, 2021
Updated review

All went perfect until the product arrived in my country to Comet hellas and speedex. I paid 5 euro extra for the delivery.

Date of experience: February 3, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


Great
December 24, 2020
Previous review

Great

Date of experience: December 24, 2020
Netherlands
2 reviews
0 helpful votes
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Two dead 4s lipo batteries/ order: *******
I received two dead 4s lipo batteries from banggood.
Both chargers are saying"No Batt Detected".
So both batteries were dead at arrival!

And now i have to prove my chargers are not broken...
75% of the batteries that i received from banggood are dead or have a bad cell...

If banggood will not refund it, i will never place any orders in the future.

Order: *******
Customer: BG*******

Banggood.com is doing there best to give you zero service!

Pure fraud and scam.

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 3, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment.

According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168

We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com

Best regards,
Banggood Team

Israel
1 review
0 helpful votes
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Return customer
February 2, 2021
Updated review

Returning for several years now. Very easy and good items

Date of experience: February 2, 2021

Returning for several years now
December 22, 2020
Previous review

Returning for several years now. Very easy and good items

Date of experience: December 22, 2020
Netherlands
1 review
0 helpful votes
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Conform request, on time, good price-value
February 1, 2021
Updated review

Good pictures, easy websites (only would appreciate if you can save my currency € instead of $ in my profile!)

Date of experience: February 1, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


Good pictures, easy websites (only would appreciate...
August 22, 2020
Previous review

Good pictures, easy websites (only would appreciate if you can save my currency € instead of $ in my profile!)

Date of experience: August 22, 2020
Portugal
1 review
0 helpful votes
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Primeira Compra
February 1, 2021
Updated review

A unica observação a fazer prende-se com o tempo de entrega... mas prontos já imaginava que iria ter um intervalo medio...

Date of experience: February 1, 2021

Tell u later
December 18, 2020
Previous review

Tell u later

Date of experience: December 18, 2020
GB
1 review
0 helpful votes
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Fairly happy with the product
March 4, 2021
Updated review

This is my 3rd order and I am pleased with the products; although this time the product was not the same top quality and delivery was delayed... maybe due to Christmas. It wouldn't put me off ordering anything again as I think they are a good company.

Date of experience: January 31, 2021

Very good!
November 10, 2020
Previous review

Very good! This is my 3rd order and I am pleased with the products

Date of experience: November 10, 2020
Spain
1 review
0 helpful votes
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Perfect every thing was good
March 2, 2021
Updated review

I have shop several things but it takes too long to arrive.

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment.

Due to different regions and transportation methods, the transportation time is different.

Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321

Deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions.

If you do not receive your parcel within our shipping time, you can contact us at vipservice@banggood.com

Best regards,
Banggood Team


I have shop several things but it takes too long to...
December 28, 2020
Previous review

I have shop several things but it takes too long to arrive.

Date of experience: December 28, 2020
GB
1 review
0 helpful votes
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Great shipping time, no issues
January 30, 2021
Updated review

Easy to find and place orders, only annoying thing i found was, if you look at a product then go back to continue browsing, the listings would start from the beginning instead of carrying on

Date of experience: January 30, 2021

Easy to find and place orders, only annoying thing...
December 27, 2020
Previous review

Easy to find and place orders, only annoying thing i found was, if you look at a product then go back to continue browsing, the listings would start from the beginning instead of carrying on

Date of experience: December 27, 2020
South Africa
1 review
0 helpful votes
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Purchase of Coffee machine pods and electronics
January 30, 2021
Updated review

Overall, a good website and good spread of products available and quick delivery

Date of experience: January 30, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


Easy to use website
December 18, 2020
Previous review

Easy to use website

Date of experience: December 18, 2020
Netherlands
1 review
0 helpful votes
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Good experience
January 29, 2021
Updated review

The price that I had to pay for the POCO X3 was much power than in my country. And delivery time was very reasonable.

Date of experience: January 29, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!


Thought I coold use my $20 newcomer gift, but got no...
December 26, 2020
Previous review

Thought I coold use my $20 newcomer gift, but got no opportunity

Date of experience: December 26, 2020
France
1 review
0 helpful votes
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Overall good
January 29, 2021
Updated review

The order went well.
The delivery was a bit long, the deadlines indicated by the tracking of the parcel were not respected and it is impossible to have a date and even less a precise delivery time.
The package was put in the letter box without even asking for a signature...

Date of experience: January 29, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!


So far the order has gone well...
December 14, 2020
Previous review

So far the order has gone well...
To be continued for delivery.

Date of experience: December 14, 2020

About the Business

Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.


banggood.com
Founded in 2005
+410