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BanggoodReviews 3,248

1.9
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Banggood Reviews Summary

Banggood has a rating of 1.9 stars from 3,248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 28th among Electronics sites.

service
549
value
1,258
shipping
1,268
returns
264
quality
1,260
This company responds to reviews on average within 17 days

Instant Feedback

123,166 reviews
Mexico
1 review
0 helpful votes
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Me parecio fácil, es la primera vez que compro en banggood...
February 9, 2021
Updated review

Me parecio fácil, es la primera vez que compro en banggood y espero no tener problemas

Date of experience: February 9, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment.

We will do our best to ensure that the products shipped to our customers are in their best conditions. And deliver it to our customer as soon as possible.

We take the security of your personal information very seriously. If you have any questions, you could contact us at vipservice@Banggood.com

Best regards,
Banggood Team


Me parecio fácil, es la primera vez que compro en banggood...
December 30, 2020
Previous review

Me parecio fácil, es la primera vez que compro en banggood y espero no tener problemas

Date of experience: December 30, 2020
Greece
1 review
0 helpful votes
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I. Will. Be. Certainly. A. Future. Buyer
February 9, 2021
Updated review

Perfect. To. Everything. And. Very. Helpful. About. My. Transaction

Date of experience: February 9, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


Perfect
December 30, 2020
Previous review

Perfect

Date of experience: December 30, 2020
Germany
1 review
0 helpful votes
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I ordered two of these wooden puzzles. The package arrived over a month after the order. The puzzle itself has a very poor (cheap) surface print, unevenly cut boarders and a very cheap packaging (paper card box with carelessly glued low-quality image of the puzzle result). Additionally, the unprofessional laser-cutting process of the pieces leaves burn marks at the edges which results into off-peeling of the print. Unfortunately, I also experienced a very bad customer service. I had to write 5 emails and chat with 4 different people over two weeks to get any information about the return process. Since you have to return the item back to China (even though THEY deliver from apparent logistic branches in Germany (where I live)) I have decided not to return it. Also weird: I have placed one order but received two packages 2 weeks apart from two German addresses.

ADDENDUN: After a dozen emails and chats and a review the company did a partial refund 20-30% of the order. Not to my total satisfaction, but at least some effort.

Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2021
Katherine L. Banggood Rep
over a year old

Dear Customer

Thank you for placing an order with Banggood.
We am very sorry that the quality of our products and service have brought you a bad buying experience.

According to our warranty policy, if one or more of the products you received shows quality issues and you are not satisfied with the product within the warranty period, you also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168

We guarantee that every customer is served, and we have a team dedicated to solving problems for customers.

We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com

Best regards,
Banggood Team

GB
1 review
0 helpful votes
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Very efficient
February 9, 2021
Updated review

Previously bought items from here, delivered promptly, and quality good

Date of experience: February 9, 2021

Previously bought items from here, delivered promptly,...
January 3, 2021
Previous review

Previously bought items from here, delivered promptly, and quality good

Date of experience: January 3, 2021
Israel
1 review
0 helpful votes
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Nice purchase
February 9, 2021
Updated review

Over all nice. My product was delivered to Israel. It arrived quickly from the expected date. Thanks

Date of experience: February 9, 2021

Good
December 29, 2020
Previous review

Good

Date of experience: December 29, 2020
France
1 review
0 helpful votes
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Top tel blindé / bel écran
February 9, 2021
Updated review

Top produit (mais livraison du produit chez un voisin au 10 au lieu du 01)

Date of experience: February 9, 2021

Top
February 4, 2021
Previous review

Top

Date of experience: January 5, 2021
Netherlands
1 review
0 helpful votes
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Original quality product
February 9, 2021
Updated review

.

Date of experience: February 9, 2021

Why can't I use two coupons?
February 4, 2021
Previous review

Why can't I use two coupons?

Date of experience: January 5, 2021
Greece
1 review
0 helpful votes
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First buying. Great experience
February 8, 2021
Updated review

Very understandable guidance when i receive i will be back

Date of experience: February 8, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


Very understandable guidance when i receive i will...
December 28, 2020
Previous review

Very understandable guidance when i receive i will be back

Date of experience: December 28, 2020
Australia
1 review
0 helpful votes
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Having bought several torches through Banggood, they have always replaced them if they were broken, which of the 3 items, 2 of them were, so I can't fault them for customer service, but the quality control and lack of packaging protection is pathetic.

As for their pricing and advertising, an email received stated $20 had been added to my Banggood account, which is a blatant lie. In reality, it is referring to "up to" $20 off in coupons, which is spread across several categories in small amounts. Adding further insult is the advertised sale pricing. An item is listed at $17.49 AUD (excl. Shipping), but when you go to the product page, the item is priced at $23.40, almost $6 more and it's not even the item they showed (See pictures), its for the cheaper option of the item. Unless you can find the item at an absolute bargain on sale, and can verify the price before you pay it, don't bother. It's deceptive advertising and bad business.

+1
Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2021
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.

According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, yyou can choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168

Each kind of free gift is limited and will vary according to different times, and the related shipping costs need to be borne by the customer.

There are three coupons for the new user:
Coupon$3:Order over $20 all categories
Coupon$5: Order over $50 all categories
Coupon $12: Over $50 for fashion categories

More details of the new user's coupons and free gift:
https://www.banggood.com/New-User-Zone.html

Because the price shows the price of the product. Price changes will be due to website activities, and your choice of transportation methods, or tariff insurance or transportation insurance purchased according to your needs, they may also cause price changes.

If you have any questions, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team

Spain
1 review
0 helpful votes
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Razor heads
February 7, 2021
Updated review

Would have been easier had the 2nd line of the address would have taken more than 45 characters, so struggled to get my address on properly. Also, the phone number i have is english but i live in spain and i couldn't change the country code from 0034 to 0044

Date of experience: February 7, 2021

Would have been easier had the 2nd line of the address...
January 11, 2021
Previous review

Would have been easier had the 2nd line of the address would have taken more than 45 characters, so struggled to get my address on properly. Also, the phone number i have is english but i live in spain and i couldn't change the country code from 0034 to 0044

Date of experience: January 11, 2021
Germany
1 review
0 helpful votes
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Quick devivery but...
February 7, 2021
Updated review

The WiFi Socket has come quickly, but after unboxing I revealed that the device had been definitely opened for repair or it were a reselled retoure: I found scratches on the fixing plastic noses that might have been pushed to unlock to detach the case from the frame. I'm about to test the socket if it works. That's why only 3 stars for the product.

Date of experience: February 7, 2021

OK
January 28, 2021
Previous review

OK

Date of experience: January 28, 2021
Michigan
1 review
0 helpful votes
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Pleasant experience
February 7, 2021
Updated review

The item I received was exactly as described, and was received faster than expected and undamaged. I gave Banggood another chance after several items I received previously were damaged in shipping. Boxes should be used sometimes instead of bags due to items getting crushed.

Date of experience: February 7, 2021

Very smooth experience
January 6, 2021
Previous review

Very smooth experience.

Date of experience: January 6, 2021
Mexico
1 review
0 helpful votes
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Excellent product
February 6, 2021
Updated review

These watches are of great quality and the most modern technology, very good, I highly recommend them

Date of experience: February 6, 2021

So far, so good
December 27, 2020
Previous review

So far, so good

Date of experience: December 27, 2020
Spain
1 review
0 helpful votes
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.
February 6, 2021
Updated review

..

Date of experience: February 6, 2021

.
January 10, 2021
Previous review

.

Date of experience: January 10, 2021
France
1 review
0 helpful votes
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Parfait
February 6, 2021
Updated review

Très bien, économique et assez rapide, remboursement en cas de problème, je recommande

Date of experience: February 6, 2021

Très bien, économique et assez rapide, remboursement...
August 4, 2020
Previous review

Très bien, économique et assez rapide, remboursement en cas de problème, je recommande

Date of experience: August 4, 2020
South Africa
1 review
0 helpful votes
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Review
February 5, 2021
Updated review

I am impressed with the turn-around time, from order to delivery. Service feedback is top notch.

Date of experience: February 5, 2021

I found it difficult to navigate the catalogues, but...
January 1, 2021
Previous review

I found it difficult to navigate the catalogues, but I eventually found what I needed.

Date of experience: January 1, 2021
Germany
1 review
0 helpful votes
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Nice Laser Engraver for an unbeatable price
February 5, 2021
Updated review

Important is to read the pdf manual from Atomstack website. The installation of the USB driver is inside the free software, so a normal plug and play like plugging an USB stick does not auto install the device. However my first tries on wood were an success, so I am very satisfied. Anyhow, I will try also some other laser heads on the setup, which seems to be easy to be modified, so great buy.

Date of experience: February 5, 2021

So far I like it
January 27, 2021
Previous review

So far I like it

Date of experience: January 27, 2021
France
1 review
0 helpful votes
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All Good
February 5, 2021
Updated review

Packaging damaged and delayed, in transit but goods okay and value for money... All GoodI have used

Date of experience: February 5, 2021

All good
September 24, 2020
Previous review

All good

Date of experience: September 24, 2020
AE
1 review
0 helpful votes
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My product was broken
February 5, 2021
Updated review

I had to fix my broken item myself, the bulb was broken and I had to solder part of it back on.(lucky I am so smart)

Date of experience: February 5, 2021

It was an experience that I had
January 8, 2021
Previous review

It was an experience that I had. Who reads these? Have a nice day, do something nice for yourself today, you deserve it :)

Date of experience: January 8, 2021
Germany
1 review
0 helpful votes
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Non time critical
February 4, 2021
Updated review

The product is as advertised, the packaging was good. No hassle with the delivery. Everything was fine. As always dilivery time is, nowadays, rough estimate. But it was on time.
Over all banggood gets a recommendation from me.

Date of experience: February 4, 2021

Nice Service, the product match the presentation
September 11, 2020
Previous review

Nice Service, the product match the presentation.
Good shipping tracking.

Date of experience: September 11, 2020

About the Business

Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.


banggood.com
Founded in 2005
+410