BAJAAO

I ordered a electric guitar on 7th May ( which said dispatches in 48 hours). Its been more than a week and I haven't received any message about my product being dispatched.
When I call customer care, they put you on hold for hours and now they have stopped picking up my calls.
WORST SITE FOR ONLINE PURCHASE.
WORST CUSTOMER SERVICE
WEBSITE IS FULL OF LIES.

BUY AT YOUR OWN RISK.

They are the Fraud company I purchased some 40K music equipment from them from No cost EMI they told me the interest amount will be credited to my wallet, they don't have such wallets rather when you get the amount only 25% you can use in a single buy and this valid for only 1 year. Now they say do whatever you want, we cant help out. They have the worst customer service guys please buy from Amazon or flipkart even if they sell you cheaper. Also, my equipments were delivered after 20 days.

I have buy an electro-acoustic guitar through this shop. Despite it is not come in time I'm very happy with quality of the product and how it was packing. Definetly I will buy again acoustic equipment through this shop again. But i'm absolutely understand that it will not come time.
With customer service speak through YOUR e-mail not through site, then you definetly receive the asnwer.:-)
4 Stars - for PACKING, for BIG CHOISE, for QUALITY OF PRODUCT, for CUSTOMER CARE
MINUS 1 STAR - product NOT COME IN TIME

There is no rating below 1. Else, I would have selected that. Unprofessional customer. Courier partner is even worse.

Purchased Epiphone Electric Guitar, product delivered without Amplifier despite committment listed on company website and twice verbal confirmation from Product Specialist. 3 Weeks on no proper response from helpdesk. Have available call recording. Further product was shipped with no invoice, no warranty card. No response from Senior Management - Sunil Singh (CEO), Ashutosh Pande (Founder & Chairman), Shawn Pereira (Head of Sales), Jay Srinivasan IPAL Funding Manager). These are the people who built the company, imagine getting response from staff below. Will never buy or recommend anyone to Bajaao. I will ensure to take this to consumer forum and get justice done.

Their Customer care team is really bad. I suggest you buy from a Pro audio Shop near you.
I lost lots of time with the site.

So, i order a blackstar mini amp and they delayed it thrice which means i waited more than a month plus i ordered a fender guitar cable after 3 days i order fender guitar cable. It's been a month and i haven't got my fender guitar cable nor it dispatched yet. They ignoring my emails now. What's the point in opening a business? If you can't even manage it properly explain degenerate retailers

Horrific experience after buying a guitar from shipment blues to wrong order to replacement issues to refund and obviously a fully trained lying machinery of customer service support. Pls do not be conned.

I order Cort G110 Guitar on 21st of May and it's 06th of June. My product is late by 10 days, it was supposed to be received by 28th May. Given that there might be a delay due to the lockdown I didn't question it.
Now my order has reached in my city but it roaming in my city for last 4 days with Fedex from one depot to another but not getting delivered. Bajaao doesn't have a customer grievance redressal system to take care of such problems.

I had received the Invoice for the product dated 2nd June in my mail and on 5th June the local courier inquired about my nearest location saying that there was a parcel for me but he did not deliver the product. I phoned the courier person, he said there was some address problem and the item would be delivered the next day. That next day did not happen till date as of 9th June 2021. The courier then switched off his mobile till now. I sent an email to bajaao.com. They gave me a Ticket no. For future reference and said that their personnel will contact me within 24 hrs, which was not done to date. I sent them several emails after that but did not get any response. Finally, I rang them up on 9th June, they responded and said they would see the case within 24 to 48 hours. They are just buying time. Either they don't have the product or the courier person has misplaced the item, because after inquiring about my nearest location he did not turn up and switched off the mobile. So now I am going to take legal action against bajaao.com. Never buy any product from this seller. They also don't want to respond to the queries/problems of the esteemed customers. My product is an expensive item and I have paid for it in advance because there was no option for COD.
After threatening them with legal consequences, I am glad to say that they sent my product within few days ie. On the 11th of June 2021.

After struggling with the delivery, I received my order today. I was shocked to see that my product - a podcasting kit worth 15,720 rupees, was damaged and the mic-stand pipe was rusty. Even the foundation part of the mic-stand had damaged on it, The mic condenser was damaged. The only thing that was not damaged was the owners manual. It looked like someone had used this product before me.
Delivery was zero, product was zero. I dont even know why would someone buy a product from this website. Ideally, it should be banned from doing any business. I have now applied for a total refund from this unreliable company.
They are giving Lockdown as a reason for their inefficiency but shipping damaged products speaks volume about their ethics. NEVER ORDER FROM THIS BRAND.

I ordered 10 days ago and got nothing. They say I need to wait 10 more days for the order to get dispatched! This is horrible. And they didn't say it before you pay. Cheaters. From Amazon orders come fast and easy!

Not a trustworthy site, they are running the scam in the name of zero cost emi, if you purchase something on emi on bajaao,they will credit back cashback points in your account, after so much lengthy process, and when you tried to use those points they will not let you use those points fully, even when your product value is 4 times the amount being redeemed,they don't email you, call you about your complaint resolution, they don't give any exact time, when will your complaint will resolve, i will suggest you buy from some trutworthy site like amazon, not fraudsters like bajaao.

Worst experience ever. I ordered acoustic guitar. I paid online. My guitar delivery date was after 1 week.
After 1 week it was not delivered. I checked with customer care. They informed that the original wooden color version was not there. I was not informed earlier. At last I have to cancel my order.

They are not customer freindly. I feel cheated. Very bad return policy. Rather I must say you can't return anything back.

It is better to buy from AMAZON.

I was interested in buying a nylon electric guitar in medium price range.
On Bajaao i got three options with similar specs 1) Cort Sunset nylon 2) ESP Nylon String
3) Harley Benton Custom Line Nashville Nylon.

On 25th December got a great deal for the third one, hence instantly booked it online.
It clearly mentioned that guitar dispatches in 16 business days.
Hence started tracking my order as soon 12th Business day ended and Bajaao people were kind enough to inform me about my order, of course you have to chase up with them and not vice a versa, as same for all e-commerce companies.

Since i was only 500 kms away from Mumbai, i decided to head up towards Bajaao's Andheri office & the manager was kind enough to give a short tour of the office and various sections right from QA, Packaging, Cust Support and Software Development team.
I received my guitar at my door step on the 14th business day ( Under promise, Over deliver example set by these people). Guitar was in perfect shape, perfect gloss and action, packaging was tight with enough fillers, used two boxes keeping in mind guitar coming straight from Europe and further till customer,
Plugged it into Roland cube and sounded as expected! Beautiful! Nylon Electric! :) .
Cant wait to use in on stage now.
Short Video -- https://www.youtube.com/watch?v=qcPsRg8FMC8
You can subscribe to my channel:
https://www.youtube.com/watch?v=XSuhAiu3ACs

For watching this guitar in action in future soon!:)

Cheers!
Dheeraj

Pray that you get the product without any defect because they do not care. Calls and emails becomes un-responsive after your first 2-3 interactions.

The customer service team does not seem to be professional. Casual approach. Their website has a what's app link where no one replies. Ordered only once and when I called them to check the status of my order after 3 days of placing it they said this product is not available so they have cancel. Not going order from them ever again. Amazon is also selling music instruments nowadays.

Purchased alto saxophone (Startone SAS-75). Bad experience. Very hard to blow. Can't be played at very low note/scale. Octave key is not in proper alignment. Bajaao.com don't show negative reviews of products on its web site. Only 5 star reviews are shown against this product even after my comments.

Slowest Shipping Service in all over INDIA
I ordered bag on 6 oct 2019 9 oct i got sms from fedex courrier service told me your parcel will be deliver on 11 oct still today 12 oct i not get the product and call on customer service they not attend call in 7-8 time try u need wait for pickup my phone after half hour try now they told me your courrier will be arrive on 14 oct why they not care customer time value. I already paid for this order otherwise i will cancelled the order. I live in same city mumbai and bajaao office in bhiwandi they taking time 12 days for a guitar bag delivery u imagine how this company care about customer time value. Now never buy any product in future Worst Courrier Service.

Its a dying company with no customer base. Buy stuff from them at your own risk. There is a reason companies like these don't have Cash on delivery. They will take your cash and forget about your delivery - That about sums up their motto i guess.

Guitar: Delayed order by 10 days. Reached in 21st day. Within those days, they never reply to mails! I thought I lost my money. Harmonica: first, no mail that order is placed or dispatched or whatever. I mailed them again and again and they said, it will come in 10 days. Second, order did not come by given date. So I mailed them again. Then, they said order delayed by 10 days again. Again did not come in 10 days. Finally cancelled when I mailed them again and again, Ordered another next. Cancelled without even asking and informed me only after multiple mails and date of delivery crossed.

They buy from other stores and sell it for more price. Recently i bought a violin for 20k which market price in shalu music is like 13k... seriously cheating like hell... I wont suggest anyone to buy products from here... instead go to shalu or alberto music for a good deal...