BÆRSkin Hoodie has a rating of 2.5 stars from 1,490 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 2nd among Jackets sites.
I ordered this for my son-in-law. He was very familiar with the BAERSkin Hoodie and never bought one, so he was so happy and absolutely loves it.
This Hoodie is well made and warm. I have two and wear them all the time when it gets cold.
Hi Jeffrey,
Thank you for your positive feedback!
I'm delighted to hear that you find our hoodies well-made and warm. It's fantastic to know that you own two of them and that they've become your go-to choice when the weather gets cold.
If there's anything else you'd like to share or if you have more feedback, feel free to reach out.
We appreciate your support and look forward to continuing to provide you with quality products!
Best,
Stephanie
Ordered 4 hoodies on 10-30-2022 paid 344.80 total. Got an auto-email saying order was received. Heard nothing until 11-17-2022 when I received
2nd email they were sending product from China! I thought was made in America or Europe! From 10-30 to 11-17 2022 I was concerned.
Called phone number for Baerskin listed on Better Business Bureau. Called twice. Second time waited for 30 minutes. No response. Could not
Contact company thru several emails to cancel order. No response. On Nov 18th got an email from MyNuve saying order was shipped? Who is MyNuve?
I tried to email back to stop order. Finally got an answer on Nov28th saying I couldn't cancel order it was already shipped. I received product on Nov30.
I shipped back next day unopened and emailed MyNuve telling them so. Got an auto email Dec6th asking how I liked product! When I answered I had send
Product back unopened I was contacted Dec7 asking where. When I said I had returned to sender, I got this email back from MyNuve-------
Thank you for your email.
It is stated in our Terms on the website (Section 13) that we can only accept packages if sent to the address we provide, and if they have been pre-paid.
Therefore unfortunately we are not able to assist you any further in this matter, we are sorry for this inconvenience.
Thank you for your understanding.
Kind regards,
Iva
Gee. Sorry I didn't read section 13 on your website. I lost my money and no more response from baerskin or mynuve.
Very poor communication and service from both firms. Are they connected? DO NOT BUY FROM EITHER
Hi Buccaneer,
Thank you very much for sharing your experience with us!
When it comes to our customer support, we're sorry to hear that you waited longer than expected for a response. We had an increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results in this aspect very soon.
Regarding the delivery and return of the package, let me kindly explain to you that from our warehouse, the package must go through several customs. After clearance, a carrier will bring it to a postal sorting facility. Finally, a local carrier operating in your area will pick it up and bring it to your door. Therefore, the address you see on your package isn't the address to our return center, nor is it the address to the warehouse of origin. It's the address to one of those facilities where your package stopped along the way.
If you were to send the items back to the address you see on the package, you would end up sending them to some shipping company's warehouse. The people working there wouldn't know whose package that is and what to do with it and the items would never arrive back to us. That's why we always advise customers to contact us before returning the package so that we can provide them with the right information about our return center. I'm sorry for this inconvenience you experienced since you returned the package without contacting us before that.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.
All the best,
Stephanie
The hoodie is super comfy and durable and has lots of pockets. Very warm too. I love this thing!
Received item earlier than I thought, great item brought for my husband and he loves it.
Hi Nita,
Thank you so much for sharing your thoughts with us!
We're thrilled to hear that your husband loves the quality of his new hoodie. Our goal was to design a model that would be versatile, resistant to different weather situations, and at the same time elegant. Every pocket has been carefully designed to provide enough space to store essentials during various activities.
We produce it from high-quality materials in order to satisfy all the needs of our customers in the best possible way. Our intention is for our product to be durable and to provide many years of enjoyment to everyone who wears it.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Very happy with my jacket kept me warm during my travel. I' love the extra pockets.
Hi Delila,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Warm and comfortable. No issues
All good. Would buy again. May buy later for my kids
Hello Jim,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
Your satisfaction tells us that we are on the right track and that we should continue doing business in the same way.
Thanks for shopping with us! We hope to see you again soon in our online store.
All the best,
Stephanie
The thing is both warm and comfortable. So much so, I know own three of them.
Over all happy with this product but did not last as long as I thought :(
Hello Garth,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product within the period stated on our website and we always try to provide a satisfactory solution.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Very warm product, great for outdoors on a frosty morning and warm inside the house too.
Hi John,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Gave these as gifts. Its 20 degrees in Oklahoma today and son is warm in this.
Hi Kay,
Thank you so much for sharing your experience with us!
We are glad that you found our ads and the offer from the website credible based on the quality of the product you received. We've worked hard to make our selection various, but also simple, so customers can easily choose the right color, size, and model for them.
Your satisfaction tells us that we have once again managed to reach the high standards of our customers, and for us, there is no better motivation to continue our business in the same manner.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
It's baggy and warm. Perfect. Here's some extra text to meet the arbitrary minimum text threshold.
Satisfied with service and quality of the product. Has held up well over the past year.
I was so excited they brought in women's sizes I had to buy a second one!
Hello Carol,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
The fact you purchased your second hoodie tells us that you have gained trust in our brand, and for us, there is no better motivation to continue our business in the same manner
Thanks for shopping with us. We hope to see you again soon in our online store.
All the best,
Stephanie
Amazing they do not collect any lint and so many pockets and very warm. Great hood.
Hi George,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
It is also essential to us that you had good communication with our customer support team and that everything related to the exchange was immediately addressed in your favor.
Our goal is to answer clients as soon as possible so that they are always aware of the status of their orders. We want your purchasing experience to be complete satisfaction, from ordering to enjoying the product.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Great service, super easy to deal with. Ordered wrong size,that was dealt with without any dramas
Hi Mick,
Thank you for sharing your thoughts with us!
We are glad you had an overall positive experience shopping with us. We strived to make our offer varied and easy to choose from on the website, and we also prioritize good communication with our customers. We want you to enjoy the shopping process from ordering to consuming the product.
It is also very important to us that you had good communication with our customer support team and that everything related to the exchange was quickly resolved in your favor.
We are very happy to hear that you are enjoying the warmth of your new hoodie because it is another confirmation that the effort has paid off and that our product meets the high standards of our customers.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
I live in northern Minnesota and this hoodie you could say is a coat, I where it daily
Hi Wally,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
It really keeps the cold weather out. It is a comfortable hoodie. Made to last. I highly recommend.
As it the title Great jacket, very warm but the hood is HUGE, I'm sure it would cove a motorcycle crash helmet
Answer: Hi Barbara, Thank you for taking a moment to post your inquiry here! We would like to assure you that Baerskin Hoodie is a legitimate brand. We have our own in-house Product Development team that develops our product and makes them our own. We also have Customer Support agents that are ready to assist you with any inquiries or concerns. If you ever have further questions or require assistance with an order, you may contact me directly at stephanie@baerskinhoodie.com, and I will be more than happy to help you. Best, Stephanie
Answer: Good question! The answer is-they are exactly the type of company I will never deal with again! If I see no phone number for customer service- I'm moving on to a more reputable vendor!
Answer: Hi Jan, Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us. We are sorry to hear about your zipper. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product within the period stated on our website and we always try to provide a satisfactory solution. We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance. When it comes to our models without zippers, you can check our Baerskin Mountain Lion Hoodie https://baerskintactical.com/product/baerskin-mountainlion-hoodie/. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie
Answer: Hi Paul, Thank you for your question! Let me just kindly inform you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia. We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. If you have any other questions, you can write me at stephanie@baerskinhoodie.com, and I will be more than happy to assist you. All the best, Stephanie
Answer: Hi Deborah, Thank you for your question! When it comes to the back pockets, they are designed so that they can store small items such as documents or maps that can be useful during hiking. We hope you will find them useful in the mentioned aspect or for something else. If you have any other questions, you can write me at stephanie@baerskinhoodie.com, and I will be more than happy to assist you. All the best, Stephanie
Answer: Hi Kathy, Thank you for your feedback! We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us. We hope that you have contacted our customer service in the meantime and that everything regarding your delivery was quickly resolved in your favor. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie
Answer: Hi Teresa, Thank you for your question! We are sorry we weren't able to answer you earlier. It is only necessary for the customer to contact us within the period stated on our website, and we would contact as soon as possible with the satisfactory solution. We hope that you have contacted our customer service in the meantime and that everything was quickly resolved in your favor. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie
Answer: Hi Barbara, Thank you for your feedback! We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us. We hope that you have contacted our customer service in the meantime and that everything regarding the return was quickly resolved in your favor. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie
Answer: Hi Barbara, Thank you for your feedback! We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us. We hope that you have contacted our customer service in the meantime and that everything regarding the return was quickly resolved in your favor. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie
Hi Althea,
Thank you very much for sharing your impression with us!
We are very happy to hear that your son is enjoying the warmth and practical design of his hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie