Badger Balm

I have been purchasing Badger Balm products from your resellers and have experienced bad service for prices higher than the amount stated on Badger Balm's official site. In July, I enquired about purchasing directly on Badger Balm's website using an international billing address. A nice lady from customer service, Miss Brenna St. Pierre responded that the new feature has been added to the site recently. Recently, I made my first order online during the Black Friday/ Cyber Monday sale and a few days later my order was cancelled without any reason. When I contacted your customer service, Miss Anna Willard, who was supposedly the Customer Service Supervisor said my international billing address was one of the reasons why my order was flagged as a fraudulent transaction and cancelled. She also added that there was no need to provide any reason for my order cancellation. As a first-time customer buying directly from Badger Balm's website, I have to say this is an eye-opening, nasty experience. Small businesses chasing numbers and pushing boxes over customer loyalty is the norm these days and that's why some businesses go and resellers and retail giants that get it right like Amazon will only continue to make billions.