• BackyardPoolSuperstore

BackyardPoolSuperstore

Overview

BackyardPoolSuperstore has a rating of 4.57 stars from 9,207 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BackyardPoolSuperstore most frequently mention customer service, billing address, and credit card. BackyardPoolSuperstore ranks 1st among Swimming Pool sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 62.5%
Positive
5
Neutral
0
Negative
3
See all photos

What reviewers want you to know

Positive highlights

  • Pretty weird that the shipping and billing address must be the same.

Critical highlights

No critical highlights yet

How would you rate BackyardPoolSuperstore?
Top Positive Review

“Baracuda G3 Pool Cleaner Parts”

George T.
11/22/23

Needed a new/replacement fin for my Baracuda G3 Pool Cleaner. Search online found that BackyardPoolSuperstore had the lowest price with free shipping. Took the chance and made the purchase. Part arrived on time and was the part indicated. I have not yet installed it nor do I have any feedback on the longevity of the part but the shopping experience was great.

Top Critical Review

“Sent wrong item their mistake and impossible to return”

Peter P.
3/12/24

Sent wrong item their mistake and impossible to return...theyve disconnected their cutomer service phone line...

Reviews (9,207)

Rating

Timeframe

Other

Reviews that mention popular keywords

billing address (18)
Thumbnail of user argusb
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Great product. Fast shipping. Good communication. Pump was well packaged and delivered in decent amount of time.

Thumbnail of user georget1359
1 review
0 helpful votes
November 22nd, 2023
Verified purchase

Needed a new/replacement fin for my Baracuda G3 Pool Cleaner. Search online found that BackyardPoolSuperstore had the lowest price with free shipping. Took the chance and made the purchase. Part arrived on time and was the part indicated. I have not yet installed it nor do I have any feedback on the longevity of the part but the shopping experience was great.

Thumbnail of user peters3369
1 review
0 helpful votes
April 5th, 2024
Verified purchase

Easy ordering, great prices, fast delivery. Looking forward to seeing more products.

Thumbnail of user jeremyh1037
1 review
0 helpful votes
February 4th, 2024
Verified purchase

Competitive price, free shipping, product as described, happy customer.

Thumbnail of user frankw1042
1 review
0 helpful votes
March 30th, 2023
Verified purchase

I had no problem placing my on line order. The features were user friendly.

Thumbnail of user carlr613
1 review
0 helpful votes
May 16th, 2023
Verified purchase

Excellent price and shipped next day! Buy direct.

Thumbnail of user rogerv170
1 review
0 helpful votes
June 2nd, 2022

Fair price, speedy delivery. Would definitely order again. Will tell my neighbors about the excellent products and fair prices. Thanks again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dand573
Dan D.
1 review
0 helpful votes
March 11th, 2020
Verified purchase

Did online reviews on various pool cleaning robots. Checked with local pool supplier selling a number of types of auto cleaning robots including Dolphin and indicated that Dolphin had the best on the market today. It's just a decision that has to be make on which Dolphin fits your particular situation. I called Backyard Pools direct to get more specifics. I have a small pool so I chose the Dolphin Nautilus CC. Can't wait to try it.

Thumbnail of user williamg202
William G.
1 review
1 helpful vote
June 11th, 2020
Verified purchase

Prayed for speedy shipping. Prayers were answered. My order was here in what seemed like they just drove it to my house. Product works perfectly. Thank you!

Thumbnail of user timh597
Tim H.
1 review
0 helpful votes
March 31st, 2020
Verified purchase

So far so good. Competitive prices, fast service. Don't like the option of going thru my Amazon account, on account that BPS does not do business with my credit card company, but Amazon does - this leaves me open to hacker intrusion or fraud.

Thumbnail of user cherylp330
Cheryl P.
1 review
0 helpful votes
May 18th, 2020
Verified purchase

excellent. fast and effecient. I did ask what the warranty was for this motor and have not received any response yet.

Thumbnail of user barryb93
Barry B.
4 reviews
0 helpful votes
July 18th, 2020
Verified purchase

It sucks. I put in my credit card information to determine the shipping date was and when I clicked on the button to see the summary screen it placed my order. I have never experienced an online site that did not have a summary screen. Amazon said it would arrive July 28-30. I was hoping by coming directly to you that maybe I could get it sooner. When will this arrive?

Thumbnail of user johnd2329
John D.
1 review
0 helpful votes
April 23rd, 2019
Verified purchase

The shopping experience on your website was not good. Checkout indicated I could place an order without signing in but it would not let me. I called to place my order and was told that you no longer accept phone orders. Both methods are not very user friendly or customer service oriented. I created an account because you are located in Florida and your price was fair. I hope everything goes more smoothly with the processing & shipping of my order. Thank you.

Thumbnail of user susand255
Susan D.
9 reviews
1 helpful vote
June 12th, 2020
Verified purchase

The listing showed that shipping was free, but I am being charged $7.95. Please adjust. Thank you.

Thumbnail of user geraldb83
Gerald B.
1 review
0 helpful votes
March 18th, 2020
Verified purchase

I tried using Google Shopping. Bad experience. Going directly to the Backyard pool superstore was easy and quick, no problems. Order was shipped same day and I received my order right on schedule as promised.

Thanks for your excellent service.

Thumbnail of user patriciag264
Patricia G.
1 review
0 helpful votes
July 30th, 2016
Verified purchase

This order was not that hard to do. I did have to call to find out how to have the equipment delivered to a different address.

Thumbnail of user kevinj101
Kevin J.
13 reviews
9 helpful votes
April 12th, 2020
Verified purchase

It's my first time ordering from this site. It had items I was looking for at good pricing, so I'll see how it goes.

Thumbnail of user brooked26
Brooke D.
1 review
0 helpful votes
April 12th, 2018
Verified purchase

I don't like that I have to have it shipped to billing address as I work and need it shipped there so I can sign for it.

Thumbnail of user ericks65
Erick S.
1 review
0 helpful votes
July 10th, 2020
Verified purchase

Amazon pay did not work on most current Mozilla Firefox.
My Shipping address populated, but the credit card info was the issue.

Thumbnail of user davids587
David S.
26 reviews
2 helpful votes
January 10th, 2020
Verified purchase

Product was initially working fine until After about 10 hours it failed and overheated
I am attempting to get A replacement

Thumbnail of user marthat35
Martha T.
1 review
0 helpful votes
September 16th, 2017
Verified purchase

Easy and fast ... more of a description and a better up close picture of the item would be more helpful!

Thumbnail of user tonym236
Tony M.
1 review
0 helpful votes
September 1st, 2017
Verified purchase

So far so good although I am not please I had to create an account in order to be able to order the product.

Thumbnail of user jacquelynp8
Jacquelyn P.
1 review
0 helpful votes
July 17th, 2016
Verified purchase

Good so far, will see what happens when I receive the product.

Was very impressed with time of delivery, which was exceptional compared to other online sites. As of now would definitely order from company again. Haven't had a chance to get light install as of yet but opened up box and the product looks great. Will follow up one last time when light is actually installed to give feedback on overall product installation, appearance and performance.

Thumbnail of user rachelk386
Rachel K.
1 review
0 helpful votes
May 2nd, 2020
Verified purchase

Nice site ..Easy find in search and Easy checkout. Low shipping. Hope delivery is within a week! Will be really happy with whole transaction if it does

Thumbnail of user eugeneh45
Eugene H.
1 review
0 helpful votes
April 12th, 2018
Verified purchase

Called your phone service, no one returned my call (its been 8 hours). Like your products, but not your phone service!

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Discover Backyard Pool Superstore for swimming pool, spa, patio and grill supplies of the highest quality. Order top brand filter equipment, chemicals, replacement parts, cleaners, salt chlorinators, and more at the lowest prices!

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