BackyardPoolSuperstore

Would not allow me to check out w/o going into my account. Took forever and did end up resetting password and logging in.

Found the motor I needed and was $25 cheaper than any other store
Customer Service is lacking, not taking phone calls at this time and never responded to my email

If like to buy another pump but it's listed out of stock.

I also was unable to reach customer service on the phone I was on hold for a loong time but nobody ever answered and I gave up.

For a Pool Superstore, you sure do have a lot of OUT OF STOCK items.
Not too super after all I guess.

one of the items that I ordered was wrong. I placed the wrong order. I didn't open the package I have been trying to return the item to you as instructed in your shipping instructions. it is new, never been opened and your phone person, Sonia who I spoke to on 7/26/2016 was not helpful or very kind. I'm still waiting for a reply from your return department after your own statement claims that I would receive a reply in 1-3 business days.

Good experience but wish expedited shipping was offered. Also, when I called in I was given a 2-7 business day lead time for shipping. That's kind of a broad range. It would have been helpful to had a narrower window.

It didn't want to take the order for over an hour, but hopefully now we'll have a great shopping experience, and be able to order from Backyard Pool Superstore for all of our pool needs, as we have a pool maintenance company.

It was a major project to check out between a wrong shipping address in your files, rejection of valid credit card, unable to process order because of need to change password (site required)- 3 phone calls and 20 minutes later....

This product was advertised in the Google search with free shipping. When I went to your site, it was free shipping over $100. Misleading at best.

Your website says "no need to register" but I was forced to register anyway, I am afraid your system will retain my credit card info as a result, exposing it to online theft

the first time I tried to place my order it wouldn't go through because of a minimum dollar amount for an order.

Would not order or recommend Pleatco Advance pool filters. Top hole dimensions are slightly smaller than original Hayward filters - thus top filter bracket doesn't fit squarely into the four filters to hold them in place. Had to force filter bracket into filters using a rubber mallet - not good. In addition, the density of the Pleatco Advance filters were not as dense - less pleats than Hayward or Filbur Mfg pool filters. Would not buy again.

Said free shipping then charged me $7.95. Don't start with free shipping and then tell me shipping. Your pricing is great and still lower with shipping charges. You pull the free shipping and then I don't make free shipping crap, I usually do not buy from companies that do that. Bait and switch is my pet peeve.

Says 10% coupon automatically added at checkout,didnt see?Also,does not clarify if pentair cartiage i bought is oem?

Nice site -- really easy to find what I was looking for.

Unfortunately, one of the three test chemical refills expires in less than 12 months. Their response was, basically, tough, because it's still in spec. Not real happy with that response.

I had ordered the pump and asked that it ship to my brother in Houston. His home was flooded in the hurricane. You would not ship to him so it came to me. I received it in a large box and no padding or bubble wrap. The pump was cosmetically damaged and the capacitor cover was damaged. I wired it up and it worked and my brother needed it asap so I repackaged it and shipped it to him. You did a good job on the Price and you did get it to me quickly but the packing was non-existent and it cost me an extra $40 to ship it again when it could have just gone directly there from you.

The price was good and free shipping was nice. Packaging was horrible. The two boxes that were used to ship the Pentair Plus Complete Grid assembly arrived heavily damaged and the lacking of tape no longer protected the grid assembly in the boxes. There was no protective stuffing in the boxes which led to the grid assembly to be damaged. A few of the little tabs that hold the bottom and top of the grids were protruding through the boxes and damaged. I'll probably scavenge my old assembly to get my "new" assembly to work properly. If there is a next time, maybe we'll order directly from the manufacture.

checkout process was needlessly complicated. The part for my filter arrived quickly and was correct and complete.

You should not force me to create an account. Called in to ask a question too and it wasn't helpful.

We received the order as expected. First, I have never had a bad experience with the LaMotte products, and hopefully we can resolve my issues with the products. We have owned a salt water pool for years, and have always used the LaMotte system.

1) The CH2 has an expiration date of 9/20. I expected a longer shelf life.

2) The ALK (total alkalinity) reagent seems to be defective (reference number ******* / EXP 4/21). The ALK reagent does not evaluate the total alkalinity as expected. I attempted to correct the total alkalinity based upon several readings. After multiple attempts to correct based upon the following readings of 29, 22, 39, 40, and finally 40, I decided to compare with HTH test strips. The alkalinity reading was extremely high. The only explanation that I have is that the reagent may be bad and thus giving me an erroneous reading. Please assist as soon as possible.

Thanks,
Michael F.

You are out of stock on many of the items I needed ie.No More Problems Algicide, pool Perfect +Phos free 2L and Head rests for my Spa.

Overall, I am not pleased. The issue was fully my responsibility in that I accidentally ordered the wrong item but before I even opened the box I received I contact Backyard Pool to explain the issue and that I would be ordering the correct filters. Unfortunately, I received an email to return the incorrect filters with instructions that made no sense and I have to pay for the return shipping. Because of this experience I will elect to take my business elsewhere.

Thank you.

It was a pretty good experience; however the container was broken open and accessory parts were scattered in and around the carton.