• BackyardPoolSuperstore

BackyardPoolSuperstore

Overview

BackyardPoolSuperstore has a rating of 3.52 stars from 9,205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BackyardPoolSuperstore most frequently mention customer service, billing address, and credit card. BackyardPoolSuperstore ranks 2nd among Swimming Pool sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 57.1%
Positive
4
Neutral
0
Negative
3
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What reviewers want you to know

Positive highlights

  • Pretty weird that the shipping and billing address must be the same.

Critical highlights

No critical highlights yet

How would you rate BackyardPoolSuperstore?
Top Positive Review

“Baracuda G3 Pool Cleaner Parts”

George T.
11/22/23

Needed a new/replacement fin for my Baracuda G3 Pool Cleaner. Search online found that BackyardPoolSuperstore had the lowest price with free shipping. Took the chance and made the purchase. Part arrived on time and was the part indicated. I have not yet installed it nor do I have any feedback on the longevity of the part but the shopping experience was great.

Top Critical Review

“Defective cleaner right out of the box.”

Alex S.
2/18/24

I purchase an mx6 cleaner from this company. When I reached out to them to arrange a replacement exchange because it came defective,they flat out out refused to do so. BUYER BEWARE. This company does not stand behind their product and do not offer any other resolution to help your situation. Their ebay store sold this as a "working" product, but that wasn't the case. I tried to dispute it with the credit card company and lost that as well…Next stop small claims court. Hopefully my loss serves as a eye opener to anyone considering to buy from them. Better to buy a product elsewhere where you're money is protected in case the product comes defective. Order info Time placed Aug 22,2023 at 4:50 PM Order number 03-10451-23370 Total $273.06 (1 item) Sold by backyardpoolsuperstore Delivery info Delivered on Sat, Aug 26,2023 Paid Aug 22 Shipped Aug 23 Delivered Aug 26 Tracking details Number 1Z2VY*******637 Item info Zodiac Refurbished Baracuda MX6 In Ground Suction Pool Brand New In Box Cleaner Zodiac Refurbished Baracuda MX6 In Ground Suction Pool Brand New In Box Cleaner $255.20Unit price $255.20 Item number: *******16034 Returns not accepted. Contact seller More actions Seller info Backyard & Pool Superstore, LLC 30 N Gould St, Ste 1274 Sheridan, Wyoming 82801-6317

Reviews (9,205)

Rating

Timeframe

Other

Reviews that mention popular keywords

billing address (18)
Thumbnail of user carolj133
Carol J.
1 review
1 helpful vote
May 13th, 2020
Verified purchase

the service was ok the shipping sucked the sent me a tracking # that gave me a date which was good, we started out hot tub on that day and it didn't show up for a week, so hot tub running no chemicals. Plus it was sent to 4 states going the wrong way across the USA!!! Finally got it.

Thumbnail of user dlisac
DLisa C.
1 review
1 helpful vote
May 22nd, 2019
Verified purchase

Several items are Out Of Stock / Ad read Free Shipping on the cartridge that I ordered. After committing to order, saw a shipping charge was added. Then received no follow up confirmation that order was received or being shipped - it just showed up in our mailbox. First time ordering from this company and expected better communication.

Thumbnail of user edwardm1500
1 review
1 helpful vote
October 24th, 2022

To Anyone thinking of purchasing ANY item from this business Beware. I ordered a Hayward w3h150fdn natural gas heater via Amazon for the cost of $1999 using my Amazon Prime with FREE SHIPPING
I Received a shipping confirmation from Amazon.via email another email to follow on exect date due to the value of the item a signature will be needed.
Approximately 3 days later I received a cancelation on my order from Backyard &Pool Superstore. The reason was NON PAYMENT for freight. I called Amazon they tried several times to resolve the issue but this so called Business would not budge. Lastly I was told by this business they would re-order the heater BUT the price is now $2199. Amazon asked this 3rd party vendor to honor the original price from 3 days prior Amazon could not resolve this issue due to the fact Backyard &Pool Superstore is a 3rd party vendor.
One would say what kind of business is this.
PLEASE BE GUIDED ACCORDINGLY doing any kind of business with this so called company

Tip for consumers:
Buyer Beware please see my in depth review.

Products used:
None they canceled my order

Thumbnail of user roberts3400
Robert s.
1 review
1 helpful vote
June 11th, 2020
Verified purchase

Original order eas a desaster. Wrong item shipped after long wait. Then the orginal order was cancelled. Reordering and hope this one goes smoothly. Difficult to communicate with customer service. I did not expect that the original order would be cancelled.

Thumbnail of user jamesc637
James C.
1 review
0 helpful votes
May 8th, 2020
Verified purchase

when I originally ordered a message appeared that there was a problem with the credit card. Tried again and the same message appeared - so I never completed the order. The next day I noticed two payments and credits to the card I used from your company. After receiving e-mail from you today, I completed the order without any problem.

Thumbnail of user georged199
George D.
1 review
0 helpful votes
April 12th, 2018
Verified purchase

Had to try many times before credit card was accepted. Kept getting an error. Finally went through but was very frustrating. Tried calling your 800 number but was on hold for 15 minutes.

Thumbnail of user victoro54
victor O.
1 review
0 helpful votes
April 27th, 2019
Verified purchase

great product.. just don't understand how to qualify for ur discounts that are advertised in ur emails. waited to purchase when u had a sale and paid full price.

Thumbnail of user kitg3
Kit G.
1 review
0 helpful votes
April 12th, 2018
Verified purchase

My order did not arrive as I had ordered it. I ordered 2 (two) 25 lbs containers of product an received 1 (one) 50 lbs container. This was an order was not all being used at one house but two houses we have and it is extremely inconvenient to have to divide it up (this still hasn't been done). I expected to receive the order as I had ordered it. Therefore, I will not be using your site in the future.

Thumbnail of user thomasd243
Thomas D.
1 review
0 helpful votes
July 8th, 2016
Verified purchase

i never saw a shipping method.. how long will it take to get here?
Thanks

your picture online did not match what i received.. I thought i had to get the exact model.. which i was willing to pay more for, but in the end you shipped me the correct replacement part ...but i could have paid less money from other vendors.. that was disappointing because I feel I was "bait and switched" ..

Thumbnail of user richardk234
Richard K.
1 review
0 helpful votes
April 12th, 2018
Verified purchase

I dislike that you ca not have a different shippping and billing address--With a pool business this makes it difficult to order.

8.8K additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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Discover Backyard Pool Superstore for swimming pool, spa, patio and grill supplies of the highest quality. Order top brand filter equipment, chemicals, replacement parts, cleaners, salt chlorinators, and more at the lowest prices!

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