Backstreet Surveillance

I have been a Backstreet customer since 2018. Whenever I've had an issue or a question about my security system customer support was always there for me. Recently my power supply and NVR stopped working. The power supply was something that backstreet no longer supported nor could I find one on the internet. I was a bit frustrated but Greg, a Backstreet manager, put mind at ease. He sent me a brand new upgraded NVR and power supply. You can rely on these guys - they have your back.

Backstreet Surveillance tech support is as good as it gets! Based in the USA the agents are always professional and courteous. Somehow I seem to always mess up my systems configuration by changing settings that I shouldn't change. Every time I talk to Tech Support they are patient and willing to help. They also know what they're doing and always fix the issues that I create.

I purchased a 4 vandal dome camera system with installation for my home. Scheduling was easy and the installers were very efficient. My installers, Al and Matt, were courteous and friendly and kept me up to date on every step of the installation process. My system is up and running and the clarity of the cameras are beautiful. Will likely buy more cameras to add to my system in the future.

I replaced my Hikvision system, with a Backstreet Surveillance system and I am so thrilled with how it has turned out. The installation of the cameras and set up was really easy and the picture quality is top notch. When I have had any issues, I have been able to call them up and get terrific support and all my issues resolved. I would recommend anyone on the fence about a home surveillance system to look into these guys because they are head and shoulders above the competition.

Been with Backstreet since 2012. The products are top notch and customer support is as good as it gets. I laugh when I read some of the 1 star reviews on this site, they complain about the most ridicules things. "Their prices are too high" or they "had to replace a camera"... oh no! They are nothing but trolls, they fail to realize maybe their budget is too low or YES the cameras was replaced without question as covered under the 5 year warranty. American's have become the most embarrassing consumers...

A cmaera failed but they fail to recognicze its was replaced with a new one.

I began this camera system journey almost 2 years ago. Started with the ole Amazon special (and a doorbell camera), ended with this company. I love that I don't need to constantly change the batteries in my cameras! The video quality from Backstreet is amazing. We kept using the doorbell camera until Backstreet came out with the porch cam, and then replaced the video doorbell with the Backstreet Surveillance porch cam. Wow, what a difference! The Porch cam is in a class of it's own. I also love that I only need one app now. We've had the system for over a year. No problem with any cameras yet. I highly recommend this company.

The customer service at this company is second to none. I was a bit confused when first setting up my NVR, but all it took was a short phone call and any confusion was completely cleared up. I have never worked with such professional, fast and friendly customer service agents. Will definitely buy again.

Worked with back street after I hooked up my new cyber secure system and I could not be happier, I called in to have there technical support team help me with a few things and they were very helpful and patient with me. Over all a great experience I would recommend anyone to them after my great experience I've had. Thank you backstreet

I was looking for a camera that would allow me to monitor and check on my pup while I am at work or gone for long periods of time. I began to search online for camera companies and was surprised when I found out there is a lot more that goes into cameras than one would expect, and can be slightly intimidating. I began to call around and ask questions at a few companies and I was told I would need an entire one camera system but when I called backstreet the rep took his time to ask probing questions that helped him understand my needs and make a recommendation based on my requirements. I purchased a Pro2Way that was their best option for me and I wasn't forced into purchasing an entire system when I had not use for one at my apartment. These guys are awesome for quick and simple surveillance solutions or even business and commercial. I will definitely be going back to them in the future and recommend this company to anyone who might be looking any level of camera systems. (The camera is the small object in the corner of the photo in the windowsill, pup in question is looking over the couch. I thought it be useful to show my setup for anyone who might be looking for the same thing I was)

Their technical department could not fix the problem we had over the phone so talked with Anthony in installations and told him our problem and he had Technician "AL" come to our home and diagnose the problem. It took awhile but he stayed until our system was running smoothly. He even fixed a few problems we didn't even know we had.
Al was the most pleasant person I have dealt with in a long time. Very knowledgeable and easy to work with.
Since we bought our security system the company has always been willing to help tweak our system so it provided the best security we could get.
Great company and customer support ever!
If I could give more than 5 stars I would.

I had a problem with live stream from my phone so I called tech support and spoke to George, he was very nice, easy to talk too and took his time to take me step by step to get everything up and running. Great job and thx. For all the help George!

Tech support and customer service were great and helped me fix my camera problem. I would give them 6 stars if I could.

I absolutely love this company. Everyone is so personable and helpful. Got me up and running so easily.

I ordered a 8 camera system and was having trouble getting it set up. When I called I was greeted by a human and not an answering machine or automated voice, I was helped and set an appointment for their tech team to call me back. Tech got back to me quickly and was able to help me trouble shoot my problems.

I purchased a system from these folks for my unique setup. I live in a rural area and needed a system to cover my house as well as my workshed. I called in and spoke with the sales team and they were very helpful in choosing my system as well as the necessary components to make it worth. They recommended a wireless transmitter to reach the work shed and told me it would come set up, all I had to do was plug it in. I received the equipment and they were right! I had no issues with the setup, but did have questions about the functionality of the app. A quick call to tech support and those questions were answered. They were very nice and helpful just like the sales guys were. Overall I am very satisfied with both the quality of the equipment and my process from sales to tech support. I will recommend these folks to everyone who is interested in a surveillance system.

I've been working with Backstreet Survillance and have had superior support and Technical Assistance. I really appreciate the advice and support I have received.

Upgraded from 8 y. O. system. All equipment worked right out of the box. NVR setup is super easy to connect to phone app. Cameras (60VB) very durable as fall from 12' onto asphalt did not damage a thing. Lessons learned: Used UV rated CAT6 cable for outdoor use and solid core indoor with 66 block terminations. Been a professional installer for years and found out via trial and error that ALL CAT 6 pairs must be connected to NVR and camera for operations to work. (Picture shows two systems in use; ProVue camera connections are the ones on the bottom.) Outdoor camera mount (M5B) not waterproof so have some silicone ready to seal the seam. Complaint: Company declares NVR front HD blinking red light is a normal condition. Really? All industry standards say otherwise & it is irritating to see. Have some black tape ready to cover it.

I purchased an 8 camera Elite system two years ago and installed it myself using the 100 foot cables provided. Everything was as advertised and worked as advertised. I called the support staff a few times with minor questions and always got excellent help. Recently I had one camera fail (after over 2 years of use) and the support staff helped me troubleshoot and verified the camera was dead. Within 7 days I had a new replacement camera. Ironically the next week another camera quit but it was replaced quickly as well. All under warranty.

Backstreet gives lifetime telephone support and I got a 3 year warranty on equipment, however, they now have a 5 year warranty on equipment.

The support staff is excellent. I have used them several times for things I didn't quite understand and they are always patient. If they are jammed-up with calls they will get back to you within 24 hours or sooner. At least that has been my experience.

IMO you can't go wrong with Backstreet Surveillance.

John V. (System purchased May 2017)

Approximately a year and a half ago my father-in-law purchased a system from Backstreet Surveillance to install in his new house when it was finished being built. The house is now finished, and we attempted to install the camera system. Unfortunately, the kit did not include the detailed installation guide that I now understand should have accompanied the kit, and it was unclear that the system needed a router to connect the cameras to the controller.

Lacking that knowledge, I contacted technical support the next morning. Initially, I spoke with a technician who informed me of the need for a router, and that the system needed to be connected to the internet through the router. When I advised the technician that we lived in Alaska, and our only access to the internet was through a small hotspot (connected to the cellular network, and the hardware did not have a port to connect a router), he stated the system required an internet connection to work. Without getting into the details, the conversation degraded while I was attempting to determine a solution, and I asked to speak with a supervisor. The technician refused to transfer me to a supervisor (stating there were none available), and eventually hung-up on me.

After a little research, I contacted the General Manager for Backstreet Surveillance, Mac Jorgensen. When I explained the problem to Mr. Jorgensen, he immediately identified a solution, confirmed his solution with Rick the technical support manager, and apologized for their employee's behavior. He then transferred me to Rick the technical support manager, who shipped us a router that was designed to fit the need of our application (free of additional charge).

While the behavior of the original technician was unprofessional and unacceptable, the swift corrective actions of both Mr. Jorgensen and Rick more than made up for the bad experience. Everybody can have a bad day, and I understand that (although we should keep our personal life out of our profession it's hard not to). The helpful attitude by everyone else involved took a bad initial impression, and made it a very positive experience. I gladly commend Backstreet Surveillance's customer support with a 5-star rating!