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Backstreet Surveillance has a rating of 4 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Backstreet Surveillance most frequently mention camera system, and tech support. Backstreet Surveillance ranks 8th among Security Cameras sites.
I purchased a 16 cam system, was hesitant to buy because I haven't had great luck with systems I've purchased from other companies but this has exceeded my expectations! Great quality products, 5 year warranty, and lifetime tech support. I was having trouble getting it set up, but tech support was very helpful and walked me through setting up the system. Really love that everything comes plug and play. Thanks Backstreet for making this so easy for me!
I have had lots of problems with my backstreet cameras. Two had the night vision go out and one was just faulty, but they said that it was just hot spots. When I replaced it with a new camera, the hot spots miraculously disappeared. Also their installer was pretty clueless about how to run the software, although he did a good job of installation. Also their system is so complicated that they assume that you know how to do simple things like copy a small portion of your video, or change your password.
First let me say that their tech support is superb, They take the time to answer questions and assist real time in setting up your system. However, if you purchase a wireless system be prepared to ask a lot of questions before you buy. The sales guys are very helpful but they really aren't familiar with the capabilities and limitations of wireless vs wired system. All of the online videos are geared to what the wired systems can do and do not state that certain software capabilities don't apply to wireless systems. To be honest not sure any wireless system on the market can.
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