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Backstreet Surveillance has a rating of 4 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Backstreet Surveillance most frequently mention camera system, and tech support. Backstreet Surveillance ranks 10th among Security Cameras sites.
I purchased a 16 cam system, was hesitant to buy because I haven't had great luck with systems I've purchased from other companies but this has exceeded my expectations! Great quality products, 5 year warranty, and lifetime tech support. I was having trouble getting it set up, but tech support was very helpful and walked me through setting up the system. Really love that everything comes plug and play. Thanks Backstreet for making this so easy for me!
I have had lots of problems with my backstreet cameras. Two had the night vision go out and one was just faulty, but they said that it was just hot spots. When I replaced it with a new camera, the hot spots miraculously disappeared. Also their installer was pretty clueless about how to run the software, although he did a good job of installation. Also their system is so complicated that they assume that you know how to do simple things like copy a small portion of your video, or change your password.
I have had no problems with my camera's or DVR. My big issue is when I have a problem like the one I have now were I changed internet providers. Since have my new provider hooked up on Monday I have had no video from my 7 camera system. My issue is getting a hold of support to talk to someone about what is causing this. Backstreet does not have enough technical support representatives to deal with all the systems sold when issues come up. It is now Tuesday and have a appointment for Tomorrow to talk to a technican.
Tip for consumers:
Technical support does there best but limited do to lack of personal.
Products used:
POE, NVR and Camera's
I bought 4 camera system about 11 months ago, since I have returned and received 4 replacement cameras, not a good track record. A camera should work correctly at least one year without anything going wrong with it. I believe the root of the problem is the cameras and parts are made in china, the reputation is cheap parts and slave labor, especially since cameras are complicated. The cameras from Backstreet need to be checked that they work correctly before sending to customers. Tech support in USA is a good thing but they can't remotely fix defective parts. RJ 4-29-2021
Tip for consumers:
customers don't know what there getting with cameras till they try them out
Products used:
cameras
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