Backstage

Greatest platform I've ever used!
I've gotten several awesome auditions!
And now I'm patiently waiting

I used backstage for one month. After the first few weeks of paid membership, I decided not to continue with backstage. When I went to my account to cancel my subscription/membership, I was shocked to find that there was no easy way to cancel, and I need to contact them directly. This typically wouldn't be too cumbersome, if you weren't at their mercy on whether they respond to your email or even acknowledge it's existence. I never recieved a response, and they never canceled my membership after I initially requested. They continued to charge my card for the next couple months. When I notice on my bank statement, I locked my card so I wouldn't get charged anymore, and again requested through theor contact form for them to cancel my membership and this time refund the money they took that they shouldn't have been taking for the past couple months. We will see if they respond to this email, or if they honor the refund for the money they took. But in the mean time, I highly suggest against paying for membership, since they clearly make it near impossible to shut of renewal, and they continue to take your money even after requesting they cancel your auto renewal. They should offer an easy option on the profiles to cancel subscription, but clearly they want to make it difficult, and still take your money. This is theft, and fraudulent use of my debit card information. They also don't allow you to delete your card details on their website either. So absolutely no way to prevent them from stealing money.

Customer service addresses your issues fast and fair which is very important and makes the difference in deciding whether to renew your membership.

I am a full time actor and performer with approx. 19 years of experience. Signing up for Backstage last year was one of my first times trying a "paid" site. After a full year of applying for jobs via Backstage, I can honestly say I did not get booked for a single one. A few weeks ago I was checking my monthly credit card statement and noticed a charge from Backstage for $150! I was very surprised and called and emailed them immediately. I did not know I was automatically set up for auto renew. Ok, I get it... a lot of companies do this sort of thing. I don't agree with it, but it is what it is... They told me I had 10 days to cancel and that the 10 days was up. They NEVER sent a single email, txt, mail, etc. receipt after charging my card so there was no way (until getting my cc statement) that I could have possibly known. I kindly explained that multiple times and gave them every single opportunity to do the right thing. The customer service manager, Richard Burridge, was dismissive and said I had logged into the account after the renewal. Of course I did! First off, I was looking for their contact info to cancel, and secondly, I thought it was still my first year and did not know they had charged me $150. I kindly explained that I did not get any value the first year, so I would never have renewed, and that if they would have sent me any kind of receipt at all I could have easily called within the "10 day" period. Again, I was extremely kind in my communication to Richard and gave him every opportunity to make things right. I'm sure I'm not the first or last person this will happen to, but if my honest review can help a single actor friend, I hope it does! Beware of these dishonest business practices!

I needed some unique help and used the chat option for customer service. The agent went above and beyond to help me. Highly recommend this site!