Back Market

They will sell you stuff that they know doesn't work at all. They take a long time to ship. They take a long time to refund. I ordered two iPad minis' neither of them worked. I also ordered a laptop. After I saw had bad the iPads were I wanted my money back for my computer. They had my money for my laptop for I er a month and the laptop had not been shipped yet. I spoke with a so called representative on the phone stating I wanted a refund then magically the laptop was marked as being shipped so I had to reach back out again to ask for a refund. Then they have the nerve to offer me a discount on my next order. There will never order anything from here again. Don't waste your time. They never let you speak to a manager either.

So far so good. This device was listed as in "excellent" condition and I can't disagree. No obvious cosmetic imperfections. I was too concerned about that, though. I wanted a phone that worked and if there was some small flaw, I could live with that. Mostly, I wanted a phone that worked. I've only used it now for about two weeks and so far I'm not disappointed. Supposedly the battery life was to be about the same as my old Note9, but I've found it to be longer. That's a plus. Since it is an Android device, it did take a bit of work to transfer all of my old information/apps to the the Samsung Note20 Ultra, even using the Samsung SmartSwitch and only one item didn't transfer. Still, a new Samsung Note22 Ultra would have been at least twice if not three times more than the Note20. Great savings!

I bought 2 iPads. I returned one iPad I bought. Followed the instruction that was given to me. It's been 3 months and still have not heard from them. I emailed them at least 2x since I returned the iPad. Not buying again.

240 Kent Ave
Brooklyn, NY *******-4121
http://www.backmarket.com
*******688

Went to the BBB and found direct contact information (above) for this company. The excuse I was given, by Austin, is that the contact info is 'supposed' to be on the site and that they are updating it. Considering that my order was a month ago, that answer does not pass the sniff test. It doesn't take that long to update a website. Here's the rest of the story. Ordered a mac from these people, I guess they're people. I wasn't able to actually contact anyone, until today. I immediately cancelled the laptop order, as I got my pc repaired. This was a almost a month ago and still have not received the refund. I was just told that the refund has processed. At this point, about to challenge the purchase and report them to the BBB among others. They have limited rote answers for issues and are not responsive. I would suggest not using them to purchase any item.

I bought an Acer Chromebook Refurb "Excellent Condition" option and when it arrived the letter "K" does not function at all. Very disappointed because I have to take it into a ship for repair. Won't buy from Backmarket again. In fact I can't even email or write my daughter whose first name begins with letter K.

Very bad experience with Back Market, not recommended at all. I bought an AirPod in June 2022 that malfunctioned after a week of use. The return and refund process went well. Then, after forgetting about this disappointment and assuming that the quality of the products had improved, I decided to buy an iPhone in 2023. However, the received iPhone was not in working condition. I decided to send it back to Back Market for a refund. Back Market provided me with a DHL return label, but the DHL relay point or the carrier lost the package. I contacted customer service to open a case and get a refund, but they are finding a thousand excuses not to do so and not to reimburse the defective and lost item by their partner.

Three years ago, about a refurbished phone from Back Market and everything worked out great. Two weeks ago, that phone stopped working primarily because the screen was broke in many different places. I was due to go on a trip in 6 days, so I thought to buy a new refurbished phone from Back Market again and rush the delivery. It worked, I received the phone two days before my trip. However, when setting up the phone, it wouldn't stay on, so I had to return it. Now I was in a bind and was forced to get the screen fixed on my old phone which cost $261. Upon my return from my trip, my repaired phone from Back Market was redelivered and fixed. I asked Back Market to reimburse me for the $261 since it was their fault, I didn't have a working phone before my travel. They would not do it. Hence, I will not do business with them again unless they were to make it right.

Honestly speaking, I was skeptical when hearing about the BackMarket website. How could a refurbished product work just as good as a brand new item or better? I did some research before actually purchasing, and outweighed my pros and cons. Finally, I decided to order with full expectations of either returning the item or getting scammed. I was receiving daily email updates and accurately enough, my new MacBook came in 3 days! I was so excited to unbox and start testing out my new product. The MacBook did come as specified on the website and has been working perfectly fine. I am 2 weeks into my product use and am still surprised that it has been holding up and working great! Needless to say, I will be recommending this website to all my colleagues.

Iam totally impressed with your company. Your attention to customer relations is exemplary. You are always keeping everything followed up and your customers informed. Kudos to you for your attention to detail and for keeping every customer feel like they are the only customer you have. Great Job!

I bought a phone from Back Market dealer GM Deals in December of 2021. GM Deals sold me a blacklisted phone, so they sent me another one. The phones were unlocked phones advertised to work with Verizon and other providers. Neither phone would work with Verizon. They would not provide a refund as required when they didn't have another phone in stock so they sent the same phone back that did not work. After fighting with them for months, they agreed to allow me to send the phone back and send me a phone that works. The phone was sent back and forth 3 times! The last time they sent it back because they said I cracked it. I never used the phone and it was shipped in the original packaging. They needed to provide a phone that worked well before they mailed it 3 times and broke it the last time. These folks are disreputable, they do not honor their 12 month warranty. DO NOT BUY ANYTHING FROM BACK MARKET!

I have bought 3 phones from them so far... And they are very good and the best.
My first was a Pixel 3 and second was Pixel 3a XL and third was a Samsung S10e and it's very good... Hopeful to buy more and more

I bought a phone here and then sold my old one as well. Buyer offered me a different amount but did not honor it and shorted me $20, I asked Back Market to please get involved as it was all right there in the chat that they should pay me the additional $20. They wouldn't do anything, gave me a $20 coupon, I don't want that, I want my $20, I will not use them again, they do not stand be the customer!

This after I already purchase a phone from them!

I purchased a iphone 6s plus while the service from stock market was incredible there was an issue with the phone as it has the black screen of death and I couldn't fully enjoy it so once I send it back I will leave another review and see how that goes as an update

This is a second phone purchased for my family. Perfect condition, easy to set up and would purchase again! Highly recommended! Very fast shipping as well. Love this company!

My experience has been up and down with Back Market, where my product took 2 additional days to ship, so I missed receiving it in time. Thankfully they refunded me.

Ordered an iPhone XR from the website and received it in 3 days. Came with a case and tempered glass. Best $300 I've ever spent. Will never pay full price for a phone again.

Cool, felt like I was buying a phone from my family. Good company straight to the goods, honest description with a touch of human, keep you updated and also fast shipping.! Love it.