Back Market

Horrible device, terrible customer service, deception and deceit. Purchased phone in 12/13/23. Device, iPhone 11, wouldn't stay charged, died at 70 percent. I returned device, and they claimed they couldn't access phone due to passcode. I had disabled remotely via iCloud. They sent device back to wrong address without ever confirming or verification in the email thread. Now I'm left with no device or refund. Completely unacceptable and unfair.

Through strategies that foster premature obsolesce the tech industry strives mightily to encourage us to replace our devices on an overly short schedule. You don't need to fall for their tricks! Back Market offers an alternative and provides excellent quality second-hand gear that is just as good (and better because it will make you feel great about yourself!) and offers excellent service. You will not be disappointed!

I traded in a device for credit, and upon ID verification there was an issue of needing my SSN which I declined to provide. This has never been an issue with any other site/vendor that I have worked with, even given it being a stated parameter of the trade. There could have been something done, or just actually cared enough about their clientele to actually help. After many back-and-forth messages with a 'customer service' tech that was predominately not willing to resolve the issue, I requested to speak to her manager.

After receiving the call, the manager was also unwilling to offer a suitable alternative to providing my SSN and/or a solution in the least, and I forfeited my credit AND system - having never received either.

To say that Back Market is quite possibly THE worst service I've ever received would be an understatement. Absolute garbage.

I would NOT recommend them to anyone. You're better off playing more elsewhere.

Phone shipped on time and in excellent condition. No scratches and battery life at 85%. Son is very satisfied with his gift.

I bought an iPhone 13 Pro in December, 2023 that indicated the camera and the battery weren't original. Shortly afterwards, the device would randomly and unexpectedly reboot itself. Finally, after a few weeks, it stopped working all together.

Their refurbishers aren't allowed to use original Apple parts, but they don't tell you this. I am trying to get my money back, but I have doubts that'll happen.

Yes I bought a galaxy S21 in fair condition after I read some of the reviews, figured money back guarantee and 30 days to change my mind why not. Long story short I am very happy with my purchase, had a few small scratches on the screen but when I put a screen protector on it couldn't even tell. The battery is amazing and I also purchased the 3 year insurance for 40 dollars which is super cheap. I will recommend this to anybody that asks me where to order a phone from and I will definitely use back market again myself.

I recently shattered my old phone and was seeking a replacement without having to break the bank. I found Back Market and their refurbished phones provided by approved sellers and I am just obsessed. My Samsung Galaxy s10 Plus arrived in amazing condition and I plan on being a repeat customer to this website. Though I bought it in fair condition, it looks and handles as if it were brand new. I'm super happy with my purchase and so glad that I found out about Back Market.

I would like to thank you for providing me with some great Watches, Excellent quality, and fast shipping.
I purchase one Samsung watch and one Apple series 5 watch both of them look new, both working great. I have referred this site to 4 people so far, but before I tell others about the site, I am waiting to see the phone I purchase as well. (Samsung Note 10 Plus).
One thing I wish for is that the company include original boxes for the items.

I needed to replace an obsolete iphone. Back Market offered excellent refurbished phones. I was pleased with the website, the ability to look at different options and filter for my preferences. Once I chose my phone, it was easy to complete the purchase. The product I received was better than expected--really does look and feel new. Back Market followed-up in a friendly way at every step along the way.

The Iphone was truly in excellent condition. The customer support is great. As a senior, I was skeptical and bought their 2 year extended warranty as a protection, but the phone already had a 1 yr warranty for free. Each phone is sold through a different vendor and Back Market oversees the process so if there is an issue it is resolved easily and effortlessly. I did return one phone that I was not happy with and I had 45 days to return it with free shipping and got my refund easily. The other phone is really great and I highly recommend buying from Back Market. And they even buy back your old phone so it gets recycled!

Ordered an IPhone Pro Max rated as Good
I took this model for the great camera. Very disappointed to discover when I received it that there are scratches on the main camera lens!
I don't understand how the rating works at Backmarket.
I contacted the customer service who apologised and offered a 40 gbp compensation when the repair cost at Apple costs 199 gbp. A joke.
Disappointed and will not use their service again.

Bought a MacBook on their website. Seller was helpful but Backmarket had very poor customer service. Requested a receipt that includes my card info, which the company refused to provide stating that they could not provide this "due to strict security reasons"

Instead of trying to learn from the feedback given, they've tried to flag my review as inappropriate. Any positive review of this company is a complete scam as any negative reviews get censored.

I had bought two 5gen ipads from them at the end of Dec. So far they work great, no issues. They look great and arrived on time.

I ordered an unlocked Samsung phone. The phone did not work. The company has NO ways to get in touch - no working email, no chat on their website, no insert with retur instructions and order number in the package. I had NOTHING, except for the transaction record in PayPal. The help files on company's site were pages and pages of dross generated (I suspect) by an AI-assisted law student. My advise: go to brick-and-mortar store like Best Buy, spend $50 or so more on your contraption and save yourself frustration.

I was 1900 miles from home screen died. Needed my phone so got it repaired. Will not connect to cell service Back Market will not honor the warranty since someone else worked on it. Phone less than 4 months year warranty useless BEWARE!

Was a bit skeptical at first, but my friends convinced me to make the purchase. The service from the team at Back Market is impressive and they communicate with you throughout the entire process until you have the product in hand, even still after you have your item. I'm extremely pleased with my purchase, for condition I chose excellent and that's what I got…pristine condition. The delivery was on time as well.

I received tons of timely emails from them throughout the process of my order. The product arrived in good timing on the shipment, and it was in amazing condition when I received the product. I've now been using the computer for about a month now, and it works excellently. This is a great site for anyone looking to save some money on electronics, because refurbished goods are not always bad goods! Definitely worth checking out.

Currently refusing to refund money for an item that was lost in transit.

- After over a week for a 24hr delivery to arrive Royal Mail confirmed this item is considered lost
- Customer service confirmed a day on which action could be taken.
- Date arrived and customer service have continued to refuse to refund the money and engage in delay tactics - asking for id (no clue why) and a certificate of non-receipt (something they've created in spite of tracking and royal mail confirming the situation)
- Huge delays between customer service responses and constantly having to rehash the same conversations repeatedly.

Avoid at all costs

Very fast shipping, the product was in excellent condition,. I am very happy with my purchase and will definitely do business with Back Market again! Thank you!

Phone was exactly as described. Works great, has a few scratches on sides of the metal case, which I won't see as soon as I put a cover on. It arrived quickly, was packaged carefully and had a new charger with it. It was simple to set up, and the Back Market people were very attentive in letting me know the tracking number and delivery progress and then checking to make sure I was happy or if I needed any help. I can't see any advantage to buying a new phone these days. This is just fine for everything.

I was skeptical about purchasing a refurbished phone. When I recently decided to move from Android to iPhone I wasn't sure if I could adjust and therefore didn't want to spend the cost of a new one. After much research (Including Amazon) I decided to give it a try. Boy am I happy I did! I doubt I will ever purchase new again. My iPhone looks and functions like a new one. I love my 'new to me' iPhone 11 ProMax! If you're debating I say DO IT! You have 30 days after purchase if you change your mind.

Just bought my daughter a new/used phone. It was extremely more adorable than a NEW iPhone 13 or whatever. This phone is still relevant and in near mint condition. Honestly other than being an older model phone you can't even tell it was refurbished. She (23yrsold) absolutely loves it. Thank you. We did a trade in on her old phone and the delivery was quick and sending the old previous phone was easy. I received the money from trade in approximately 3day after sending it off. This is my 3rd purchase using back market

I just needed an Apple Watch 4 that was used to try out the ECG function, and it worked great. I actually returned the initial watch for free since it was a little too big for me and I didn't realize there were two sizes. Both sellers were easy to work with, products came fast in described condition, and no hassle with refund or anything. It is nice to not buy brand new for the environmental impact and cost, and still be able to trust the product because of back market's additional warranty.