business logo of Back Market

Back Market

How would you rate Back Market?
grey star
grey star
grey star
grey star
grey star
New Jersey
1 review
1 helpful vote
Follow Maurie C.
Unfollow Maurie C.
Send Message
Share Review
Report Review

No Need to Waste Money Buying a New Device!
August 3, 2023

Through strategies that foster premature obsolesce the tech industry strives mightily to encourage us to replace our devices on an overly short schedule. You don't need to fall for their tricks! Back Market offers an alternative and provides excellent quality second-hand gear that is just as good (and better because it will make you feel great about yourself!) and offers excellent service. You will not be disappointed!

Date of experience: August 3, 2023
Indiana
1 review
2 helpful votes
Follow Terry G.
Unfollow Terry G.
Send Message
Share Review
Report Review

Great Purchase!
March 8, 2021

I purchased an iPhone 8 Plus. I was a little skeptical about ordering a refurbished phone from an unknown company but,! Wow! The experience turned out awesome! I ordered the phone on Monday and it arrived on Saturday which was earlier than expected. Then it came time to open the box and see if my money had been spent well. I was very excited to see a phone that looked like it was brand new, not a single flaw. The iPhone powered on and the company had put a diagnostic app on the phone so that I could see that it had passed every hardware and software test that a new phone would and it did! Perfect purchase, I would definitely recommend buying from Back Market to anyone! Thank you for following through on your end with a good product!

Date of experience: March 6, 2021
Texas
2 reviews
0 helpful votes
Follow Amanda K.
Unfollow Amanda K.
Send Message
Share Review
Report Review

The way to go
August 3, 2021

This company is legit. They communicated very well about shipping, my laptop got to me faster than expected and my laptop runs great. When my business gets successful I plan on ordering through them again.

Date of experience: August 3, 2021
North Carolina
1 review
0 helpful votes
Follow Mia G.
Unfollow Mia G.
Send Message
Share Review
Report Review

Great iPhone!
August 14, 2023

As a android user for many years, always purchased brand new phone, was skeptical purchasing a refurbished phone. Must say not only impressed the phone looks and works great. So far happy with my refurbished iPhone. In addition, didn't taken take long to connect to my cell phone provider. Never thought to purchase anything refurbished but glad I took a chance. Recommend this company.

Date of experience: August 14, 2023
California
2 reviews
0 helpful votes
Follow Marian M.
Unfollow Marian M.
Send Message
Share Review
Report Review

Refurbished Galaxy S10
November 25, 2021

My refurbished Galaxy S10 is in perfect condition, as described, and works great! The battery lasts for days. The physical condition was perfect. It arrived very fast as well. I like the one year warranty. And when I emailed questions to customer service their answers were quick with clear explanations. I would buy again from Back Market.

Date of experience: November 25, 2021
Alabama
1 review
8 helpful votes
Follow James C.
Unfollow James C.
Send Message
Share Review
Report Review

Avoid this place!
December 5, 2020

Will not respond to my return request. No customer service numbers to reach anyone. Plenty of other companies out there that sell used phones. Not sure how this place remains in business. You should avoid this place at all cost.

Date of experience: December 5, 2020
Washington
1 review
0 helpful votes
Follow Chris W.
Unfollow Chris W.
Send Message
Share Review
Report Review

The skeptical one
February 9, 2023

Was skeptical about my purchase initially as it went against my grain to makes an unseemly purchase likes this but afterwards reading reviews extensively, I too a leap of faith and was pleasantly surprised and very happy by what I received. Williams Beaumont purchasing a laptop from here soon.

Date of experience: February 8, 2023
GB
2 reviews
4 helpful votes
Follow Julien S.
Unfollow Julien S.
Send Message
Share Review
Report Review

Ordered an IPhone Pro Max rated as Good
I took this model for the great camera. Very disappointed to discover when I received it that there are scratches on the main camera lens!
I don't understand how the rating works at Backmarket.
I contacted the customer service who apologised and offered a 40 gbp compensation when the repair cost at Apple costs 199 gbp. A joke.
Disappointed and will not use their service again.

Date of experience: January 13, 2024
California
1 review
0 helpful votes
Follow Carlos U.
Unfollow Carlos U.
Send Message
Share Review
Report Review

Iphone 13 pro
November 25, 2022

I purchased a 13 pro and was almost perfectly i got the good condition and only the screen had a few scratches but of to the sides so not noticeable when in use other than that the phone is perfect no other issues at all 100% recommend back market! Also the shipping was pretty quick i ordered on nov 12 and got it nov 16 2022. Hope this review help's some to ease their purchase.

Date of experience: November 24, 2022
Massachusetts
1 review
0 helpful votes
Follow James D.
Unfollow James D.
Send Message
Share Review
Report Review

It arrived quickly, was packaged carefully and came with a charger. It was simple to set up, and the Back Market people were very attentive in letting me know the tracking number and delivery progress and then checking to make sure I was happy or if I needed any help.

Date of experience: December 5, 2021
Georgia
1 review
1 helpful vote
Follow Chante J.
Unfollow Chante J.
Send Message
Share Review
Report Review

IMac 2015
February 12, 2021

First off I was a little skeptical about buying but I recieved my package earlier than usual and my computer works! I needed it ASAP and it arrived right on time! It came with a keyboard and mouse. I had already been searching for a Bluetooth keyboard. I got that one as a back up. When I also purchased the computer it allowed me to select whether it was a mint, good, or okay condition.(if they had any in stock of that particular condition.) also I was not paid to do this... I thought people should know more about buying refurbished products and a great place to buy them.

Date of experience: February 11, 2021
Washington
1 review
13 helpful votes
Follow Joe B.
Unfollow Joe B.
Send Message
Share Review
Report Review

Trash
February 2, 2021

Sent me a broken computer, charged my card, and then stopped responding when I contacted them for a refund. I got a "mint condition" laptop that had no working power source or battery and numerous scratches on the outer shell. This company will gladly take your money and ship you trash so that you can return it back and wait to get your money back a month later.

Date of experience: February 2, 2021
Illinois
1 review
0 helpful votes
Follow Bob S.
Unfollow Bob S.
Send Message
Share Review
Report Review

Better Than Advertised!
April 15, 2022

I recently purchased a 21.5" iMac for my son and it arrived quickly and very well packaged - as sound and protected as any original Apple box! In addition, my 'good' rated machine arrived in 'excellent' condition - very pleasantly surprised. I would definitely order from Back Market again.

Date of experience: April 15, 2022
California
1 review
0 helpful votes
Follow Donald M.
Unfollow Donald M.
Send Message
Share Review
Report Review

MacBook Pro Retina 15.4
February 13, 2022

My wife is going back to work and needed a laptop. She wanted a Mac, so I looked around online, found Back Market and found what I was looking for. Laptop arrived in great condition, prompt delivery and fantastic customer service. I would highly recommend this company.

Date of experience: February 12, 2022
Texas
1 review
0 helpful votes
Follow Jessica A.
Unfollow Jessica A.
Send Message
Share Review
Report Review

Awesome Dudes
January 7, 2023

These guys are great I've bought from them 1x and I'm hooked... the products I've gotten are "great" as a matter of fact I'm using one now, I won't go anywhere else... Thank Guy's for letting me afford these things, Christmas rocked this year!

Date of experience: January 6, 2023
Wyoming
1 review
0 helpful votes
Follow Scott L.
Unfollow Scott L.
Send Message
Share Review
Report Review

My Pixel 4 order
June 24, 2021

The phone I ordered arrived when promised. The condition of my Pixel was flawless Every feature worked correctly. The battery capacity at 95%. I saved more than $500 over new price. Overall rating 5.0

Date of experience: June 24, 2021
Ohio
1 review
0 helpful votes
Follow Aneesha A.
Unfollow Aneesha A.
Send Message
Share Review
Report Review

I turn to BackMarket for all things electronic. My previous purchases with them have been smooth and convenient. Their service is flawless and I am happy to support their mission of promoting a circular economy while saving the earth.

Date of experience: December 3, 2022
Maryland
1 review
0 helpful votes
Follow N B.
Unfollow N B.
Send Message
Share Review
Report Review

Trustworthy and legit
June 27, 2021

At first I was really skeptical to purchase from this website because it was second hand, but i decided to do it anyway because of the low prices. I ordered an apple pencil 2nd gen in excellent condition although the delivery date kept changing i am super satisfied and will be shopping with them again!

Date of experience: June 27, 2021
Missouri
1 review
0 helpful votes
Follow Matti B.
Unfollow Matti B.
Send Message
Share Review
Report Review

This was the second device I have gotten from BackMarket and I'm still thrilled! The website is incredibly easy to use so I had no worries about what I was ordering. All the specs were available to view and easily sort through different options to get exactly what I needed and wanted. There were plenty of updated throughout the speedy delivery process, and it was wrapped carefully and securely when it arrived. The device matched the description exactly, and has been working fantastically. Along with the great process start to finish, BackMarket is making an impact in an important area of waste. Will continue to recommend BackMarket to all friends and family who are looking for new tech!

Date of experience: August 14, 2023
South Carolina
1 review
0 helpful votes
Follow Shayna D.
Unfollow Shayna D.
Send Message
Share Review
Report Review

I am extremely pleased with my refurbished iPhone xs max. The inventory, ordering process, & communication about my order/delivery were amazing! The phone looks and works as if it's brand new and never been owned, I didn't even attempt to use it until the case and screen protector arrived. It arrived earlier than expected and the customer service was top tier.

Date of experience: January 22, 2023

Overview

Back Market has a rating of 2.5 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052
This company does not typically respond to reviews
+453