Backcountry

Was afraid at first to make on order because of the bad review, but eventually I placed an order and had a good experience.
Received 2 separate packages from the same order, both had a tracking number and arrived just as predicted.
I must add that I bought only cloths, nothing that can break or get damaged in shipping, and all the sizes were correct.
Didn't need customer service

Contrary to the average rating of 2.1, I have never had a problem with customer service or satisfactory returns. I guess I'm lucky enough to live within 30 minutes of a major retail store? I don't purchase as much now as I used to, but it's still one of my goto websites for outdoor equipment. Love the Goat!

I was skeptical to order from back country because of the reviews but they had the best price on the shoes I needed for work. The checkout process was easy and I received the correct item in the correct size within the expected time frame. Hope this helps someone because all of the negative reviews almost turned me away, I just had to come back and share that they're not all bad!

Placed several large orders which were fulfilled quickly, items were complete and all new. Great selection with some products that are hard to get elsewhere online.

I ordered a pair of climbing shoes from backcountry.com. I was contacted shortly after my purchase by Trey Schanzenbach via phone and email. He was super friendly and assisted me in any questions I had. I was looking to replace some climbing gear as well and he assisted me in getting all of the items I was looking for. Overall, I had a wonderful experience and will definitely use backcountry.com for my future climbing needs!

Quality goods and reasonable prices, considering todays inflation. Shipping is fast and never had issues with returns.

I was hesitant to order from here due to the reviews but went ahead and did it. All items came in great condition. Everything was the right size and color as the description stated on website (read site reviews on fit of clothing). Shipping was 2 days. I am super content with my purchase can't wait to have my family wear their new gear! Will definitely order again!

I was a bit hesitant in ordering from all the bad reviews but Im glad I gave backcountry a shot. I brought a few items during their extra 20% sale. Shipping notifications was sent out within 2 days and I got the package the week following. Everything was neatly packaged and they threw in some stickers which my kid loved. Unfortunately I ended up having to return 2 of the items and I contacted the "Gearheads" to help me with it. I closed the chat by accident but the Will followed up with me via email to finish up with the return. I sent my package out via UPS and pretty much got my money refunded the following week. Very satisfied with them and I've placed a second order again since they had the extra 20 sale this past weekend^_^

I ordered a Saris Bones 2-bike hitch rack on the evening of July 20,2020, and it arrived before lunch on July 22,2020! I had seen negative reviews about shipping so I called the company. They were extremely helpful and made sure the item was in stock and stayed on the line until my order went through. They went above and beyond. Thank you so much! Bike rack is perfect!

I had the best experience at backcountry with the Associate (Jack Lucas) he was one of kind very professional, patient took the time to help me out nice friendly knowledgeable, expert the words i wrote not enough honestly I wish everyone be like him he should be customer service trainer backcountry lucky to have him thank you Jack
Waleed

Had a question about my credit on my return. Andrew S in customer service took the time to figure out what the problem was. He was patient with me and so helpful and kind. I was so satisfied with the results.

Great shipping time and customer service. Always get full refunds, the bad reviews don't seem to add up to the service I've received. I guess if you return used items you won't get a full refund which makes sense.

I see all the negative reviews and that must have prompted them to turn things around... I made a purchase for a sweater and received it in 2 days. The sweater is well made and incredibly warm, my partner just preferred a different sweater as I had purchased a few before Christmas to have options. I called to place a return with customer service and was on the phone with someone in under a minute and a shipping label sent to me in the next minute. Highly recommend, if just to give some of their clothing a try if you're interested. It worked out incredibly well and I'll likely look to see what they have for clothing options in the future. Thanks for the great experience.

Ryan is fantastic. I always read the reviews, but rarely post one unless I'm really frustrated. This is not the case and I felt compelled to write this review simply because the service was fantastic. With Ryan's vast knowledge of both the products and the outdoors... and his patience, I was able to determine what gear I needed in addition to trying to figure out which tent was best for me. It came down to the BA copper spur hv lv 3 vs the nemo dagger 3p. I ended up going with the BA because the doors are bigger, it vents better, has more places to hold stuff and more storage in general. I highly recommend backcountry.com

I recently bought a Northface hoodie from these guys, threw out the tags and even wore it, only to realize it didn't fit like the Northface store one I had previously bought. I called Northface directly and they told me that Backcountry.com was indeed a reputable store and carrier of their merchandise. So I took the chance of contacting Backcountry at 4:30am via chat on their website and they said they would exchange for the correct size even without the tags and free of charge to me. Surprised the hell out of me! I highly recommend this store and will do business again.

I am an ultra runner that was in desperate need of a new running vest (my UD SJ vest was almost 10 yrs old ewww). I am also a loyal REI member. REI had the product (ADV 12) but not the right size (L). So, after a long search on the interwebs I found it at Backcountry. Only problem was the crazy number of bad reviews for BC. I decided I better give them a call and see what was what. Got right through to a "gearhead" (Misha) who was polite, pleasant and most important, knowledgeable. My stuff arrived quickly and exactly as expected. I could not be happier! Thank you Misha and team! I will be back:-) -d

We ordered two Patagonia backpacks that were heavily discounted because the color had been discontinued. Backcountry.com shipped next business day. We got the free 2 day shipping. They were able to ship those UPS Ground to our Atlanta address by using their Virginia distribution center. They arrived via UPS is 2 days as promised.

The backpacks are is perfect shape, in the original unopened clear bag that Patagonia used. All tags are in place. "Newer" than picking one up from off the rack at our local outdoor store.

So happy, we ordered another discounted Patagonia pack from them in a larger size.

I prefer to shop on smaller sites like this, over giants like Amazon. Customer Service is comprehensible.

I order almost all of my gear from Backcountry. They're always there to answer questions about anything I'm thinking about purchasing, the return policy is awesome, and costumer service is so friendly and helpful. You can tell they genuinely love their business and customers.

Ordered boots for my husband and they arrived the next day! Great price... Much lower than any other site. I will order from them again.

While I prepare for our UPS driver to arrive, I would love to take a moment and thank backcountry.com. I am SO impressed with how quickly my order was processed and shipped. Wow, a great deal and FREE shipping. As a minimalist, I may not be the greatest customer but backcountry.com will get all of my future business nonetheless. Nice work, BC.

And a special shout-out to UPS!

I read a number of reviews here before I placed an order with this company and was somewhat hesitant to order because of the negative ones I saw mixed in with the positive reviews. I ordered an expensive handbag from their online site on Jan 15,2017. It arrived well packaged and was just what I wanted. When I experienced a minor problem with my purchase, customer service was very attentive and helpful. I would not hesitate to order from this company again! JRWS

I took a chance based on the reviews and had no promblems at all. Got the best price, fast shipping, good customer service (I used the online chat option). Definitely had a positive experience