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Backcountry has a rating of 1.67 stars from 312 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Backcountry most frequently mention customer service, credit card, and return policy problems. Backcountry ranks 46th among Camping sites.
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As others have stated, I almost was turned away from Backcountry by all the negative reviews. But I couldn't find what I wanted on sale elsewhere, and I didn't want to pay full price, so I decided to take a chance. Most of the negative reviews are about the return process. So I was very careful to read the item reviews and size charts. I got what I ordered within just a few days. I paid less than half of what it would have cost elsewhere. I am very happy with my purchase.
Thought I bought a new jacket, but when it arrived it was clearly used. I contacted customer service and they offered a $15 refund or $25 in store credit. I don't understand why they would accept a return from someone if the product was used. I don't think it is fair for BC to then sell the product as new. They could at least let the buyer know the product is in used condition. I will never purchase from this site again.
I posted earlier review as order confirmation
Was delayed, but rep was very professional & solved the problem. A glitch. Purchase
Is verifedd in transit with USPS. 4 stars. Thanks.
Quality products and fair prices. Sometimes you can't find the specific product you need from an amazon or something. Backcountry specializes in out door apparel and gear for the active person. The online outlet I have found to be very fair prices and great selection.
I have only ordered from backcountry.com once. Received item in great shape and quickly. I kept my sunglasses that I ordered and didn't return. So I can't comment on returns dept. website is easy to navigate. Recommend. Only gave them 4 stars since I have only used them once so far.
Placed an order on a Sunday (shipped on Monday), and received the correct order two days later. Order was correct and items were as described. The only issue I had was with the website layout and information provide. It was tricky finding some of the specs, but I found the item reviews very helpful.
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Outdoor gear and clothing from big brands to the small and undiscovered. Find everything you need for your next adventure at Backcountry.
