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AZAZIE has a rating of 3.4 stars from 99 reviews, indicating that most customers are generally satisfied with their purchases. AZAZIE ranks 40th among Wedding Dresses sites.
I had a great experience with Azazie as a bridesmaid! I used the try-on option at first to try out a few styles that I liked online. That was super helpful because a couple of those were bad fits for me, but one worked perfectly. I returned the try-on dresses and placed a custom order for my dress. I measured myself and the dress came out perfectly, I didn't need to do any additional alterations! Though Azazie will reimburse you a certain cost if you need to do alterations (not enough for some people, but would have been plenty for me since I didn't even need them). All in all, a super easy and seamless experience.
I am quite disappointed in my purchase. First thing I noticed is the bust area was so tight that I felt I was going to rip it if I breathed in too deeply. My seamstress looked at it and determined the bust was at least 2 inches smaller than what the size chart projected for a size 4. The bodice was also off, so she is fixing that for me. Only positive thing I can say is the shipping was expedient, but I would have much preferred better quality and a slightly longer wait time as opposed to what I received.
I had a great experience with Azazie as a bridesmaid! I used the try-on option at first to try out a few styles that I liked online. That was super helpful because a couple of those were bad fits for me, but one worked perfectly. I returned the try-on dresses and placed a custom order for my dress. I measured myself and the dress came out perfectly, I didn't need to do any additional alterations! Though Azazie will reimburse you a certain cost if you need to do alterations (not enough for some people, but would have been plenty for me since I didn't even need them). All in all, a super easy and seamless experience.
Hello! I am just reaching out to THANK YOU! My ladies looked and felt amazing in their beautiful navy blue dress' from Azazie! I picked out the color, length, and material, and then asked each of my wonderful bridesmaids/MOH to pick a different dress style! I had four women who are pregnant and they said they felt beautiful and comfortable in their dresses too!
Thank you so much again!
Beautiful photos! Thank you for sharing your experience and taking the time to write this wonderful review Jessica. We are happy we could be part of your wonderful event.
This was a custom size ordered dress but due to being sick for two months I lost weight. I had the zipper taken in and the bust adjusted. I received many compliments on my dress. Everyone said I looked beautiful in it. I was very pleased with my purchase. Washing instructions would be helpful. I got grass stains on the bottom. I washed it by hand and it came out great. I would and have recommended Azazie to others. Their delivery was on time and I had no issues with them.
Tip for consumers:
Washing Instructions
Products used:
Formal Dress
Hello Judith, thank you so much for writing your review and sharing the wonderful pictures. We're happy to hear you loved your dress and experience. Have a wonderful day!
I loved my experience ordering try-on dresses for my bridesmaids through Azazie! They shipped quickly and the quality was amazing! We tried on dresses fairly early (my wedding is in 14 months) but we intend to buy from Azazie when the time comes! I have everyone's favorite color, style and size written down! Thanks to Azazie for a great experience!
(PS the middle gold dress was just there as a place holder, I think I want to put one more light color in my lineup)
Thank you Khali, we love the photo and you taking the time to write such a wonderful review. We appreciate all feedback but do love hearing and seeing such a wonderful experience. Have a wonderful day and event!
Would definitely caution future brides against using this site. I'm in between sizes and ordered a couple dresses to try on (2 sizes in 2 cuts). After placing my order, I was notified of a restocking fee if you returned 3 or more dresses. I contacted Azazie multiple times to try and change the order but never received a response. All four dresses were made of terrible quality; I kept the one that fit best but will still need significant alterations. After returning the other dresses, I was charged $130 for a dress that was $79.99. Customer service told me it was due to shipping and restocking. No one has responded regarding why my initial two attempts to alter the order went unanswered.
Definitely do not recommend this site. Poor customer service, hidden fees, and terrible quality of dresses!
Hello Jen,
We’re terribly sorry for any confusion regarding our return policy. As clearly stated in our policy, which all customers are required to confirm they have read and agree to before they can check out, we charge a 10% restocking fee for returns of 3 or more dresses (this will be reduced to 2 or more dresses in the near future). This is so we can do our part to combat unnecessary waste as we are a made to order company. We do our very best to ensure have all the info they need before they check out. Our return policy is available on every page of the website, we include a link to the policy in multiple emails we send out, and the policy is linked at checkout for customers who have not had a chance to read the policy.
After a thorough check of our system, I can confirm that excluding a recent exchange regarding your refund amount, we have no record of any previous communications or requests with you through the name, email, or phone number on file for you. When we asked for any additional information that may have been used to contact us, we received no response. Instead, we received this review.
In the email I did find, you never shared that you encountered any kind of quality issue with your dresses. When you reached out, your only questions were in regards to your refund. We take quality issues very seriously so if you had let us know you were experiencing any kind of quality issue, we would have done our best to make it right.
For the price that was paid, not good.
Thankfully with my custom measurements my dress was made to the correct size and my dress was wearable (as a bridesmaid), but it still didn't look good on and the front part of the dress was botched by their seamstresses. The sewing was sloppy. There should be an option to get bra pads sewn in or not. The bra pads were horrible and were going in different directions bc of the way they were sewn into the dress and when I cut them out, it still look bad. Who has time to run to another alteration when you already ordered a CUSTOM dress?
My dress was thrown in a box and wrinkled when arrived. The first dress i ordered didnt come thrown in a box & wrinkled but my custom sized one did.
CHECK YOUR BODY'S MEASUREMENTS before ordering bc they have a restock fee and it is absolutely ridiculous. Its how they stay in business I assume.
I went ahead and wore the dress, but it wasnt the best for these prices. Definitely wouldnt bother ordering a wedding dress here. Save yourself a headache. If you really want to look nice, go local and pay a few dollars more for better quality. Grab a dress that you can wear more than once,
Products used:
bridesmaid dress - rylee
Ordered a custom fit dress and it was a horrendous fit, falling off my shoulders and revealed my entire chest. They wouldn't allow me to return it so it was a huge waste of money and I looked rediculous
Products used:
Dress
Hello Rebecca, thank you for the order number. We see you have not reached out to our support team, nor has the individual who placed the order. We'd be more than happy to help you with your dress. If you can provide the requested measurement photos and details with the CS team we can determine what might have caused the dress not to fit well. Please look for that message.
If you are looking for a good quality guess for any occasion, Azazie is the place to go. I am a bridesmaid in my friends wedding and she decided to use this site so everyone could find a dress they liked and still have it be the same color. Usually shopping online is a hassle but I love that I was able to try on dresses for $10 before purchasing the real one. Thank you Azazie for making this process easy.
Do not order a dress from this unethical company. They use a terrible substandard shipping company and when my dresses were lost, they told me they couldn't do anything to help but would offer me a discount to buy more dresses. They know I have no choice but to buy from them because my bride chose a dress from their store, so they don't think they have to help. Now I'm out $350 dollars and they want me to spend $150 more to get a new dress! If they hire a substandard shipping company (SpeedX), they should ship new dresses when the first set fails to arrive.
Tip for consumers:
DO NOT BUY FROM THIS WEBSITE.
Hello Emily, I see the Customer Service team has reached out to you several times, 3 in a row and you have yet to respond. The carrier did provide a photo of the delivery and we would appreciate and update from your end. Thank you, Azazie Management.
I had my bridesmaids order from this company at the beginning of 2020 for our June wedding. When the pandemic hit we were told that they would have issues sending out the dresses due to short staffing for quarantine. However the entire time the customer service was fantastic, and kept us completely in the loop, and still ended up delivering before the expected delivery date. I have since ordered from them several times and I cannot recommend this company enough. Their dresses are well sewn, well structured, and easy to care for. Absolutely love working with them.
Products used:
Dresses
One of my bridesmaids bought a dress before the other two in my wedding party. Shortly after she bought hers, they discontinued that color, then refused to refund the money for the dress that could no longer be used. There was no warning that the color was going to be discontinued, so there was no way to plan ahead. After reaching out to the company, they would not let her return the brand new dress or refund the money for that dress. I HIGH recommend you find another site to get your dresses off, unless you want the chance that your bridesmaids will have to wear different colors.
Tip for consumers:
Do NOT buy dresses at different times or you could end up with different colors for all your bridesmaids
Products used:
Bought bridesmaid dresses that are no longer usable
Hello Felicia, this is incorrect. Your dress was not accepted for return because the dress was received over 130 days ago, well outside the 30 day return window. The dress was ordered in August 2022, received in September 2022. The color Red was retired in December 2022 and our site was well as our KB under the Retiring Colors and Styles article was updated to reflect this in November 2022. Your bridesmaid reached out in January 2023. The team did offer great solutions to help you including finding a dress from our Try-On program at a steep discount in the color needed or 10% off a new dress. Both were refused. We are sorry we could not come to a resolution and we do our best to be honest and provide clear updates to our customers and ask they do the same. Thank you Azazie Management.
I've been in 3 weddings this year that have all used Azazie for their bridesmaid dresses and it has been a huge relief to not spend a fortune on a dress. I used the custom fit option and have been satisfied with each dress and the customer service I've received. There are a ton of style and color options! The quality is just okay (had a strap break) but perfect for wearing once for a wedding and spending around $90-$140.
Tip for consumers:
Make sure to take accurate measurements of yourself if you plan to do the custom sizing.
Products used:
Bridesmaid dress
Hello Nicole, thank you for the wonderful review. We appreciate you taking the time to write it and share your beautiful pictures. Have a wonderful day!
We ordered some wedding dresses and when they arrived they were damaged. Maguey told us that the dresses were fine and they are not responsible for what happens during shipping. Do not buy from them!
Hello Brian, thank you for your order number. I see your packages was delivered on Dec 28 and you reached out to Customer Service on Jan 3 about the package being left in the rain. Despite this not being the fault of Azazie the team offered to take the items back for a refund. Please clarify why you feel Azazie would deserve a 1 star review?
I placed an order for 3 dresses once they arrived they did not fit as well as I was hoping. I decided to return them all back and without any problems I received a full refund plus the shipping cost!
Because of their excellent customer service thank you Holly and Abigail, my future Daughter-in-law is having her wedding party order all their dresses from Azazie!
I customized my dress and it came HUGE! And that's because I had already reduced my size by a few inches in the waist and it looked like I was wearing a trash bag. I'm so disappointed. I'm the damn maid of honor, this is unacceptable. I've tried contacting customer service weeks ago and still no response. Probably because they can't keep track of all of the complaints. Then I read that you can't return a customized order.
Well get my size RIGHT and not do a hack $#*! job so that I don't have to return it! That's what a customized size is for!
I will not be coming back and will be telling others to stay away from this vendor.
The non customized dress I had to order off Amazon ended up being a better fit.
Products used:
None!!
I got this dress for a STEAL & it fits like a glove. I was so surprised to find out it actually will fit better despite my measurements being bigger than their sizing guide. This was a clearance dress also, so I couldn't believe when I received it that it had ZERO flaws! And I received the order in less than a week. Beyond impressed with every part of this company!
Products used:
Bridesmaid dress
Its a great site their are multiple options of dresses, the styles are okay but some dresses are not built well for different types of bodies ie. A woman with a larger bust or a smaller bust the way the dresses are designed some don't fit well.
The first dress i had ordered on their 75% outlet came in quick it was cheap but i guess that was the catch when i received the dress there was a large like oil residue on it right as i tried it on and in front of the dress so i could not wear it contacted the company and they gave me a partial refund which was like 20$.
Re ordered second dress full price and everything was fine.
Customer service is great
The dresses are beautiful and great quality. I got a dress for my friends wedding. Now I am engaged and wanted to use there sight but they don't have the right colors.
Tip for consumers:
Everything was great minus the color selection
Hello Courtney, we thank you for your feedback. We do our best to stock a wide variety of colors but understand not all are possible We appreciate you considering Azazie though.
When you have a bridal party that is all in different parts of their lives and different locations, it gets hard to plan a day to go pick our dresses in person. Normally ordering dresses online is scary, but Azazie makes it super easy! If you're scared to trust their sizes, you can customize your measurements. It's too convenient, and such good quality.
Tip for consumers:
Get your measurements done and get the custom sizing, it’ll prevent from having to spend money on alterations!
Products used:
I’ve bought many dresses, ties, and vest from Azazie.
Hello Reygan, thank you for taking the time to write your review. We appreciate you taking the time to do so and so happy you loved the experience. Have a wonderful day.
I bought a Mother of the Bride Dress for my daughters wedding. I was taken by the beautiful workmanship of the dress. It's a gorgeous gown. I was extremely impressed and went back to look at other dresses. I chose one I'll wear in Vegas, although I just bought it because I fell in love with it. Highly recommend this website. Quality items sold here. Price is excellent.
Tip for consumers:
My daughter set up a "dressing room" to get me started. It was very helpful. Don't be afraid to chat with the assistant.
Products used:
I wore a Mother of the Bride dress in Mulberry. I bought and am planning to wear a blue all occasion dress.
Hello Kasey, thank you so much for taking the time to share your experience and providing the beautiful photos! Have a wonderful day.
Bought a dressy pant suit after trying it on. Realized when I got my order that the try on was stretched out. Gonna be very uncomfortable after paying over 250$ Also the pants fit very different in front. Not a fan. But no time to exchange and no one ever answers a email or phone
Hello Evita, as we did not see any contacts from you we had our Customer Service team reach out on 8/18 and we have not heard from you. We are sorry the suit is not fitting and would like to see if there was anything we could do but time is of the essence as you received your dress two months ago. Thank you.
Very timely delivery and great return process. Easy and convenient. Many great dresses and great customer service.
Tip for consumers:
You don’t get your money back when returning the trial dresses
Products used:
2 dresses
I cannot even believe how many hours and how much stress this company has cost me. Bear with me - my original order was lost in the mail, and they wouldn't answer my calls or emails. UPS wouldn't help, so I made a claim through my bank. I still had two other orders with Azazie pending at the time. A few days later, I get an email threatening me that if I don't cancel the claim with my bank, they will refuse to honor my other orders or refund them, essentially holding my money hostage. They said if I did cancel they would work with me to resolve it. I was extremely scared, and nervous as these dresses were for both my sister and my best friend's weddings that are in a few months, both of which I am the maid of honor for. After I did what they asked and cancelled the claim, they still refused to give me my original money back, offering me a 10% discount on a future order instead for my troubles...unreal. They also refused to refund my two other orders even though I showed them proof from my bank that the original claim had been cancelled. Absolutely atrocious customer service, not to mention I am now down at least $300. AVOID THIS COMPANY AT ALL COSTS! Also - the dresses the other bridesmaids did get from there are horrible quality, so you are not missing out.
Dear Jess,
We're sorry to hear about the negative experience you had working with Azazie.
We want to clarify we did not refuse your refund, we initiated the refund process and were hindered by the chargeback that you filed with your bank. We show that your two other orders were refunded on 2/17. We apologize for any miscommunication that may have occurred.
We previously communicated that your original order ZZ0329342628 was delivered to the address provided on 1/6. We understand that you may not have received the package, but unfortunately, since the delivery was confirmed by the carrier, USPS, and you waited to contact us 25 days later on 1/31 we were unable to initiate an investigation or claim.
Additionally, filing a chargeback is never recommended and can cause a lot of problems for both the merchant and the customer. In this case, the chargeback not only added roadblocks to the refund process with our company but also with your financial institution.
Regarding the discount that was offered to you, we understand that this may not have been satisfactory.
We take all feedback seriously and will use this experience as an opportunity to improve our processes and customer service.
Regards, Azazie Management
I will be ordering my mother of the groom dress from Azazie. The try-on at home feature is great so you can try on several different dresses and sizes to find the perfect dress and fit. It's also nice they do custom sizing at no extra cost since I'm in between sizes. Can't wait to show off my beautiful dress at the wedding!
Hello Anne,
Thank you for sharing your experience. We love to see such remarks as they motivate our teams to continue to provide the best experience and products we can.
I am quite disappointed in my purchase. First thing I noticed is the bust area was so tight that I felt I was going to rip it if I breathed in too deeply. My seamstress looked at it and determined the bust was at least 2 inches smaller than what the size chart projected for a size 4. The bodice was also off, so she is fixing that for me. Only positive thing I can say is the shipping was expedient, but I would have much preferred better quality and a slightly longer wait time as opposed to what I received.
Hello Donna, thank you for your feedback and providing your order number. We will be providing feedback to our production team on this dress. As I review other reviews of the dress on our website it does appear to run a bit small and we'll see if any changes to the design are needed. Thank you, Azazie Management.
Gain trust and grow your business with customer reviews.
Thank you for sharing your experience Rina, we appreciate you taking the time to do so and happy to hear it sounds like you utilized our custom sizing option and when measured correctly eliminates or greatly reduces the need for alterations which can run very expensive wherever you buy your dress. We do our best to help bridesmaids eliminate that cost without sacrificing on quality. Have a Happy New Year!