• Avon US

Avon US

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Overview

Avon US has a rating of 2.74 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Avon US ranks 83rd among Cosmetics sites.

  • Service
    15
  • Value
    13
  • Shipping
    13
  • Returns
    10
  • Quality
    13
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
See all photos

What reviewers want you to know

Positive highlights

  • This site has some amazing deals and I often buy their quality products.

Critical highlights

  • But yet u keep the worst old time perfumes and body sprays.
How would you rate Avon US?
Top Positive Review

“The perfect mascara”

Maria R.
5/11/23

I have been using only Phenomental mascara for a while now and I am very happy with the quality, it doesn't stick together. And the silicone brush, just the way I like it.

Top Critical Review

“Not what it was!”

L W.
10/23/23

I sold Avon for a couple of years because it was worth it for representatives. I loved their products. Everyone loved the children's items and their collectable items as well as jewelry. Avon is no longer an American company and they sell everything but the kitchen sink. What is with that? The prices are very high and from what I see representatives aren't getting what they once did. Good luck Avon!

Reviews (77)

Rating

Timeframe

Other

Reviews that mention popular keywords

body sprays (3) quality products (3)
Thumbnail of user pk681
1 review
0 helpful votes
March 4th, 2024

I am not one to complain. But I just placed a $75 order with my Representative and I only received $11 in product. She stated that everything I ordered was out of stock or no longer available. This is not the first time this has happened. The past few orders have had something Out of stock or Not Available. I buy a lot of gifts for my loved ones thru Avon. Am I going to have to shop somewhere else? I hope not, but I am losing interest in Avon.

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Value
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Thumbnail of user lw574
2 reviews
3 helpful votes
October 23rd, 2023

I sold Avon for a couple of years because it was worth it for representatives. I loved their products. Everyone loved the children's items and their collectable items as well as jewelry. Avon is no longer an American company and they sell everything but the kitchen sink. What is with that? The prices are very high and from what I see representatives aren't getting what they once did. Good luck Avon!

Products used:
Eyeliner and skin so soft

Service
Value
Shipping
Quality
Thumbnail of user jessicay168
3 reviews
0 helpful votes
February 9th, 2023
Verified purchase

I placed an order for a difficult to find item yesterday, only to see it elsewhere today for a fraction of the price. Avon refuses to cancel the order - despite the fact that it hasn't even processed yet and even the payment is still pending. And I will have to pay the return shipping. My financial institutions won't help either. They cannot decline the purchase even thought it is still pending: I will have to wait and then file a dispute. So not only is Avon happy to gouge me on price, they are happy to waste my time. MAJOR FAIL AVON!

Thumbnail of user gloryl4
3 reviews
4 helpful votes
August 27th, 2022

Placed a regular order as a representative, paying as usual by PayPal. Then started getting past due notices. Called customer service who I could barely understand but was told I had to PROVE that I paid. Got with PayPal who was thankfully helpful. But I had to send Avon a physical printout of my payment. Month goes by so I called to find out if I was cleared of the false no-payment, and they said oh yeah it's good. I mean, what?!?! I quit being a rep at that point and now getting promos to rejoin. Are you kidding me?! I'm never going to rep for Avon again and have them screw up their records and come after me for their mistake. Also beside the point is they discontinued good products in favor of high-priced junk no one wants. Good luck Avon, you're dying

Service
Value
Shipping
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Quality
Thumbnail of user mariaj1067
1 review
1 helpful vote
May 1st, 2022

Made a purchase of $130 never got my products call customer service many times got a refund and never got my credit back at first was told to wait that the refund take time then after more than a month was told i could not get my money back bcause it was more than 40 days. Very frustrating

Service
Shipping
Returns
Thumbnail of user lisaw1044
1 review
12 helpful votes
August 4th, 2020

After 14 years of selling, I am so extremely disappointed in Avon right now. All this new c r a p at triple the prices. Im losing customers like crazy. All their favorite items are disappearing and I have nothing to replace them with that they can or want to afford. Seriously Avon, what are you thinking?!?

Thumbnail of user babyb108
1 review
9 helpful votes
September 11th, 2020

Avon has become too pricey for most. Ever since it was sold out to the Korean company it has changed and not for the better. Most people who have used Avon for decades haven't done so because we want to pay $60 for a 1 oz jar of face cream. I'm a rep and no one wants to buy from me anymore. I can get the same quality drug store creams for half the price.

Thumbnail of user deboraht1213
3 reviews
7 helpful votes
November 30th, 2022

Avon has a new policy to lie to consumers about their products ingredients. Stay away from their products. If they lie about changing the formula, they may lie about the ingredients in their products. Retinal? Hyaluronic Acid? Avon changed their product formulation on their Anew Clinical Collagen Booster Eye Lift Pro Dual Eye System. I don't care that they changed their formula, but they continually lie about changing the formula in their reviews. I have proof it changed, since I had some old product left over.
The new formula has fragrance added. It is heavier, and irritating to the eye area. I have been using Avon for well over 30 years. Not anymore. They lost a customer for life due to the lies. They also hide any bad comments about their products on Twitter. They are a true snowflake company.

Products used:
Anew Clinical Collagen Booster Eye Lift Pro Dual Eye System

Service
Value
Shipping
Quality
Thumbnail of user mollyr116
1 review
0 helpful votes
December 2nd, 2021

They are over priced, over rated and very rude. The owner is very greedy and sdoestn tip when she goes out to eat/drink…. I would/will my spend money elsewhere

Tip for consumers:
Door spend your money with them

Products used:
Shoes jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user ninaf72
1 review
3 helpful votes
December 8th, 2020

Just writing to let people know about my recent experience with Avon. I went to Avon.com as usual to place my order only to find that the prices are more than tripled and they no longer are offering the "outlet" portion which I am totally bummed about. I decided to use EBay to bid on products from sellers on EBay in exchange for the poor customer care on the Avon site. Also, not only is the Avon site difficult to afford, they are also virtually impossible to understand. The site is filled with products that lack in general interest and seem way overrated. Also, I recently tried becoming an Avon rep but they tried making me pay money for the free samples that they usually give the new representatives, they are no longer free! Very untrustworthy company anymore. Just a bunch of corporate sell outs looking to make a quick buck!

Thumbnail of user jacquelinel171
1 review
2 helpful votes
April 9th, 2020

Worst company to work for. Their customer service is in another countrubwherebthey barely understand english and they give you such a hard time about canceling

Thumbnail of user susang1427
1 review
2 helpful votes
June 2nd, 2020

You have way to many products, I use to keep my avon lady in business. Everytime i start to like something u get rid of it. But yet u keep the worst old time perfumes and body sprays. Wth u had some old body sprays and perfumes that were great and yet u get rid of them Maybe u should ask your custmers what they think instead of the people who make these decisions after all we are who keeps u living the good life.im done u have nothing to keep me as a customer. Your reps arent even happy Avon you changed and not for the good. Ive read alot of reviews and it seems alot of people arent happy with avon good luck at this rate u will need it WHATS UP WITH THE UGLY CLOTHES?

Thumbnail of user rebeccat69
1 review
2 helpful votes
August 17th, 2017

I've been using Avon products for many years. I have always been very happy with the product and its packaging. But I must say I really don't like the new packaging as I think it looks very cheap and tacky!... Why have Mark written access it! Sorry Avon but your making your products look cheap and nasty.

Thumbnail of user jamiem139
66 reviews
75 helpful votes
October 29th, 2017

I've had a couple of issues with Avon years ago, but this one is more recent. Last year, a bit before Christmas, I tried placing an order with a friend (K. C.) and I used her link and well, I know how to order online guys, come on.

So anyways, I got a confirmation email and it said, thanks for your order, from (T. N.) an old consultant (ex friend). So I called Avon and said this is not right, I used K. C.'s link, not T. N. Why is this happening, Can you please fix this?! Avon AGREED to fix the issue, and swap my order under the correct person aka K. C.

Later I learned that K. C. had blocked me and said that I lied about ordering from her, that she called Avon, and Avon told her that I never called to make the order right. But I most certainly did.

Avon, apparently has done this similar thing to other consultants, I later learned after making a post about this whole thing. Avon not only messed up my order, lied to me about fixing it, but also lied to the ex-friend, Avon also cost me her friendship.

Avon is not a good company to work for or order from. This may seem "silly" to some of you, but to me it's not silly at all.

I think Avon needs to contact K. C. and tell her they lied to us both and at least make right, what they did wrong. I mean, not only did they cost me a friendship, but I have a great reputation going for me. I don't do anyone wrong to even deserve this sort of thing, I'm a very very good person, especially in the business world.

Thumbnail of user angelah67
10 reviews
71 helpful votes
March 29th, 2016

Not a fan of this company as the lipstick wears off very fast

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Shop Avon's top-rated beauty products online. Explore Avon's site full of your favorite products including cosmetics skin care jewelry and fragrances.

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