• Avenue

Avenue

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Overview

Avenue has a rating of 1.55 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Avenue most frequently mention customer service, credit card, and business days problems. Avenue ranks 153rd among Plus Size sites.

  • Service
    50
  • Value
    40
  • Shipping
    46
  • Returns
    36
  • Quality
    38
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
3
28
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I was told I could pay for return shipping to me or they will donate the item to charity, Horrible customer service.
  • I am so disgusted with them that I will probably never use my Avenue credit card again.
How would you rate Avenue?
Top Positive Review

“Very Satisfied”

Regina W.
11/9/21

First time ordering from Avenue, and I'm very pleased. Ordered everything alittle bigger ( just in case) realized I didn't need to. The bigger sizes look fabulous over leggings and go perfectly with the tall boots I ordered, which fit great. I will be doing ordering more. Only 4 stars because the fulfillment did take a couple weeks, which seemed a little long but once shipped, it came fast. My first order was cancelled because they ran out of stock, so had to reorder. Overall I'm happy I found this place.

Top Critical Review

“Worst service ever”

Aparna N.
7/5/23

They advertise free returns. Haha what a joke. I live in the VI and received my order almost a month after placing it and now I am in the mainland US and am being told I have to pay to return the goods. They only honor the happy returns for one month. How fair is that to get $150 back I have to pay $40 to ship the goods back. Never ordering from this site again no matter how good the prices are. What rip offs.

Reviews (130)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (50) credit card (11)
Thumbnail of user reginaw204
1 review
0 helpful votes
November 9th, 2021

First time ordering from Avenue, and I'm very pleased. Ordered everything alittle bigger ( just in case) realized I didn't need to. The bigger sizes look fabulous over leggings and go perfectly with the tall boots I ordered, which fit great. I will be doing ordering more. Only 4 stars because the fulfillment did take a couple weeks, which seemed a little long but once shipped, it came fast. My first order was cancelled because they ran out of stock, so had to reorder. Overall I'm happy I found this place.

Tip for consumers:
You do not have to go up sizes from what I've seen, true to size

Products used:
Boots, flats, pants, shirts, sweaters, leggings

Service
Value
Shipping
Quality
Thumbnail of user anniep34
2 reviews
17 helpful votes
January 23rd, 2021

I dont understand all the bad reviews! I have ordered from here at least 5xs this last year and loved all my stuff! Shipping usually takes about 2 weeks or so and comes ups and all my items except 1 have been a perfect fit and high quality! Ymmv. But I love Avenue online shopping!

Tip for consumers:
Look at the sizing and top lengths..they run a little short! I totally recommend the long nighties...i have 6 of them and practically live in them, working from home! I know i will be ordering more too! Every season and holiday they add new colors and you cant beat the price!

Products used:
I have purchased several tops and long nighties!

Service
Value
Shipping
Quality
Thumbnail of user emeraldo
3 reviews
5 helpful votes
June 2nd, 2015

I love their clothes... I seriously adore everything I've ever bought there. My ONLY complaint is I don't feel I receive the quality for which I pay. When I pay $60 for a shirt, I expect the beading and jewelry on the tops to NOT fall apart after the 3rd wash.

Thumbnail of user jenniferw51
24 reviews
80 helpful votes
July 13th, 2015

The quality of the clothing varies. Sometimes the active wear tends to fade rather quickly. I prefer to shop the sales section and can get some great clothes for very good prices. The sizing seems very accurate and the colors and styles are actually quite attractive. It is a plus-size clothing site, but it is not as cost-prohibitive as Lane Bryant. I have been satisfied thus far.

Thumbnail of user cheryls67
13 reviews
10 helpful votes
May 5th, 2016

I've ordered from Avenue so many times. I've never had any problems. The prices can be a little high unfortunately, but the products are good. I returned a dress one time without a problem. Got my money back minus the return shipping cost.

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About the business

Fun, on trend plus size clothing for women sizes 14 and up. Plus size fashion clothing including tops, pants, dresses, coats, suits, boots and more.

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