Avenue

Avenue does not stand by loyal customers. I made a purchase that was shipped federal express. Apparently they delivered the package to the wrong address. They never investigated or checked my order history. Out of the item I ordered and I'm out of the shipping charge as well. Done with this company that solely relies on a call center to make final decisions. Not recommended if you need customer service.

I made several purchases, and there were several errors. After multiple calls I thought the returns were finally processed, per emails and the website. I had noticed one refund on my avenue card. I noticed a random 9.31 refund, and couldn't match it up with anything I purchased. Then I realized that the refunds for 35.40 and 14.99 were NEVER applied to my account. Avenue, you are ridiculous.

This company has the absolute worst customer service on the planet. It is nearly impossible to reach anyone via their phone number and while on hold for 35,45 to 60 minutes, the recording keeps referring you to utilize the live chat on the website which does not exist. Emails to their customer service address bounce back because the mailbox is full and if they don't bounce back please do not expect a reply because they don't answer any emailed inquiries.

If you place an order you can expect it to spend 6 to 7 days in fulfillment and good luck trying to reach anyone to cancel the order because if you stay on hold for an hour they refuse to cancel any orders. They will promise to send the package express mail to get you off the phone and then a day or two later you'll get an email saying that they are going to ship it standard mailing, eventually. I will never do business with this company again because of this horrible customer service.

If I could I would give them NEGATIVE stars. I tried to get a Credit card they said to call for the information they needed. Then I called and said they don't know what to do. They know nothing. I spent 20 minutes trying to get a hold of them. They have idiots working there. I do NOT recommend shopping there or getting a credit card with this store.

The worst company I've dealt with, lying, disrespectful employees, they don't comply with the rules, they violate the privacy rules with the client, they don't honor their policies, they send you torn and dirty clothes. The customer service department and its managers when answering leave you on hold for more than 10 minutes without returning to the call.
In short, do not buy in that store. Now there are much better online stores, with better prices and, above all, better customer service. DO NOT GIVE YOUR BUSINESS TO THAT STORE, THE CLOTHES QUALITY IS TERRIBLE!

I ordered a Christmas tree on 10/23/22. It said nothing about shipping from China. On 10/25/22 I received an email that it had shipped and provided a tracking number. I looked it up and that's when I discovered it was shipping from China.

The last tracking update was on 10/27/22 and it has been sitting in China ever since.

This worthless company has literally done NOTHING to help get the issue resolved. They keep giving the same copy and paste answers. Can't get a hold of them on the phone EVER.

I have asked them to cancel the order and they won't. I have asked for my money back and they won't. I keep getting told to "just wait few more days".

Well here I am over 2 months later. I still don't have my item, it's still sitting wherever in China it is supposedly coming from, and they don't want to do anything to make it right. They just want to keep copy and pasting their answer.

Do not do anything with this company. They are crooks and scam artists and should just close up shop because no company should still be in business with this piss poor customer service model.

Whatever you are wanting to order, order it from somewhere else!

They advertise free returns. Haha what a joke. I live in the VI and received my order almost a month after placing it and now I am in the mainland US and am being told I have to pay to return the goods. They only honor the happy returns for one month. How fair is that to get $150 back I have to pay $40 to ship the goods back. Never ordering from this site again no matter how good the prices are. What rip offs.

One star is too much to give! I bought several items and Avenue did not include one item and even though the bag was not tampered with they claimed it may have been a mistake in the warehouse and then claimed it must have been lost in transit and refused to refund the item. I was so disgusted that I returned all the other items I had purchased. Very poor customer service and I will NEVER purchase from AVENUE again. I am now disputing this item with my credit card. CUSTOMER BEWARE!

I made 2 orders the first was lost in their warehouse, and they refused to refund my money, or regenerate a new order. My credit card company is handling that part. The second I did receive, the quality is very poor and I was sent the wrong size. Wonder how long it will take(if ever) to get my PARTIAL refund (they charge to generate a label, using my printer and ink!) I do not recommend this company to ANYONE if I had a lawyer on retainer, I would take this further. My overall rating is 0 but I had to push a button to continue

I was old hold for 40 minutes. I called to find out where was my order and I was told it was delivered (to someplace) on 6/13. I'm out of money and no dress. I am pissed.

I had ordered a dress to wear At the beach after my wedding. I paid expedited shipping. Did not receive the item even in time for my wedding which was weeks away. They finally refunded me my shipping and sent me a $10 coupon towards my next purchase. I then decided to buy a pyjama set for vacation. Bad idea as that item was cancelled with no email no notification I had to go in find out myself by going into the order.

Reading all the reviews here, I realize I am not alone in this experience. Ordered some items on June 14th and order is still being processed. Emailed customer service a week ago, still no reply. When I call customer service, am told they are closed and to email. I have a $33.00 credit with them that I am anxious to use, then close the account forever. Too bad because they have the only shoes that are ever comfortable for me. But what sort of employees do they have working the orders and phones? I guess its obvious - not very capable ones.

Since Avenue closed their in-person shopping stores and moved to online only, their clothing choices, styles, and quality have declined. They used to have cute, stylish, quality clothing when you shopped in store. More times than not, I have had to return purchases when bought online.

My order placed on May 2nd was received May 17th. The order is missing two items, and I received correspondence from Avenue asking me to send a picture of what I received. Why? I gave order numbers and item discription. They don't have quality control? They should have a way to count how many items were brought against how many items are in stock. I have reported their undehaded practices to BBB and Consumer Alliance and I have determined to write a letter a day to every customer protection agency until the issue is resolved..

I placed an order with them 6 weeks ago, the items were never received. I have contacted customer support multiple times to only be told they are researching, for 2 weeks, although fed ex clearly shows I never received the item. Oh but I should look around the house anyway. Now for the past week I am waiting on a gift card as they do not issue refunds on insured shipped items. Where is that gift card? I really do like their clothing but I WILL NEVER PURCHASE ONLINE FROM THEM AGAIN.

Ordered 6/2/22 and my 5 nightgowns are being delivered by FedEx Smartpost: you know, the Fed Ex to USPS amoeba-crawl-shipping!? I would never buy anything from them again. How absurd to ship so slow!?

In March, I returned about $300 worth of merchandise using the label Avenue provided and following their instructions. To date, I haven't received a refund. The last communication I received was on 3/25 from the Customer Experience Team who confirmed "I have heard back from the courier and it appears your return has been delivered to our warehouse without final scanning. I will lodge an investigation with our returns team and get back to you shortly." Now they do not respond to my emails now and closed the return process altogether.
I've filed a report with the state's attorney general along with the FedEx proof of delivery --- I'm out of options.

Can't speak for the quality of the item I ordered because I may never receive it. Ordered 1 item on April 16th and still haven't received word that it has shipped. Website says it's "in fulfillment". Have called twice and spent a total of 1.5hrs holding to speak to a customer service rep and each time was told that the item is in stock and will be shipping soon, yet it's almost been a month and it hasn't left the warehouse. Wanted the item for a vacation. Now I don't even care if it gets here, but not sure how I'll ever get my $$ back given the reviews from others who have tried. So disappointed...

I placed an order for bathing suits with extra time so I would be sure it was received before my upcoming trip. I didn't notice it was running late until a week before I had to leave and it still hadn't arrived. I logged in and tracked the package, which FedEx claimed had been delivered to my front door 5 days prior. I called FedEx because I couldn't get a hold of Avenue - they said they passed it to USPS on that date and were only the shipper for the 1st part (?) Finally got a hold of Avenue and they told me they would escalate it and to call back in 2 days if I still hadn't received it, because that was the last day in my shipping window, and I couldn't initiate a refund request unless it was still missing by then. By 4:30 of that day (Friday, Labor day weekend) still no delivery, or update and I called to start the refund process. They claimed they couldn't do anything but, re-escalate the issue, since it had already been sent to "Corporate". They couldn't provide any numbers for corporate and apparently his supervisor was also unavailable. Such a useless and frustrating experience, I will never shop here again!
I leave for my trip tomorrow and I have no suits and am out almost $200, which I have no idea when I will see. I wish I had checked these reviews before purchasing from this company that obviously does not care about their customers.
I have worked in fulfillment and sales most of my life and I know that what their choices of using contracted customer service companies and crappy, low budget shipping contracts are just more ways to cut costs at the expense of client experience.

Ordered a dress that was needed for an event way ahead of time. Won't be here due to ridiculous shipping times. Won't order again.

Purchased $180 in clothing looking for my order status cannot get into account go to reset password it will not send email. I've sent 3 emails to customer service and then called waited 30 mins started out being 45th in line then when I was down to 10th in line it bounced me back and said I was 90th! This is terrible customer service all I can think to do is call my bank it's been a week and just one email with order confirmation. After pay already has taken a payment.

I love City Chic dresses and avenue posted a discount on a dress I wanted. Total was about $30 discount. I purchased the dress and a few days it was canceled saying the dress was sold out. I continued to look at the site daily and it never showed the dress was out of stock. I contacted customer care and an associate said purchase again and provide the order number and they would refund the difference. I did this and never received a discount. I emailed and called another associate said they were just behind and another emailed saying they were not going to honor what they had promised. I'll eat the shipping and will be returning the dress. Either the associates are Morons or not trained to do their job correctly.

I ordered several tops and all were I stock and ready to ship. Only one ships and they charge me full shipping cost. I send an email, asking what about my other tops, which still show available in my size. They say sorry we don't know why those were cancelled from your order but you can go on our website and reorder them as they still show as being in stock. Why, so they can get another shipping charge from me. Or to tell me they really aren't in stock. Total bull$#*!.