• Avene

Avene

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Overview

Avene has a rating of 3.88 stars from 41 reviews, indicating that most customers are generally satisfied with their purchases. Avene ranks 55th among Cosmetics sites.

How would you rate Avene?
Top Positive Review

“Helpful”

Nancy G.
4/27/20

I finally start to get rid of my terrible acne. I use a cream approximately for a week and I wish the result would be seen faster, but still, it's working. Thank you for fast delivery, too.

Top Critical Review

“Bad products”

Jane D.
3/3/20

Bad products and bad customer support. They try to advertise the brand as quakity but it is a cheap company. Very dissatisfied. Once you buy their products they don't care about making things right if they mess up on how they advertise the item. They basically told me if you don't like the item, you should have read better the chemicals listed in it. As if a customer would understand the list of chemicals in what they sell

Reviews (41)

Rating

Timeframe

Other

Thumbnail of user sechkinn
1 review
1 helpful vote
September 1st, 2020

I'm satisfied with the quality of the cream
Thank you good luck great cream I highly recommend it please don't be fooled by the misleading comments

Thumbnail of user teresar404
1 review
0 helpful votes
June 16th, 2021

I ordered a product on June 4 and today June 16 I am still waiting for the shipping information. I sent an email to the customer service office and they opened a ticket but did not reply to my inquiry on when the product would be shipped. I am still waiting.

Service
Value
Shipping
Thumbnail of user nancyg1105
2 reviews
1 helpful vote
April 27th, 2020

I finally start to get rid of my terrible acne. I use a cream approximately for a week and I wish the result would be seen faster, but still, it's working. Thank you for fast delivery, too.

Thumbnail of user rinan1
3 reviews
1 helpful vote
October 21st, 2015

My friend gave me free sample for review so I tired on under my eyes. I found the scent and feel to be light enough that I trusted it on my face. After a few moments I compared the two and I was very pleased with the results. They weren't magic, but I could tell the difference.

Thumbnail of user amandab748
1 review
0 helpful votes
November 25th, 2019

Love AvenueUSA - works with my skin and pricing is fair compared to many other pricey brands that don't do as good of a job. I'm satisfied with the quality of the cream.

Thumbnail of user kathirent
5 reviews
9 helpful votes
September 16th, 2014

The AvenueUSA has to provide the lot of dresses and material to the customer. The design are very amazing and attracting me. I have purchase more then 10 dresses in a week. The dress materials are very cheap and best materials. The company has to take more care from the customer convenient and satisfaction. The online buying facility are also available.

Thumbnail of user ashtonw4
19 reviews
113 helpful votes
July 17th, 2014

Great products. Well this site is a cool... It focused on the product that has been produced. Good keep it up..

Thumbnail of user mathewj
1 review
3 helpful votes
September 24th, 2009

Well this site is a cool and background image is also good... It focused on the product that has been produced. Well in all good keep it up.
From
Mathew Joseph
www.indianmoney.com

Thumbnail of user adellet
2 reviews
9 helpful votes
September 21st, 2009

Great products at least as far as I've had the chance to try them. Started using the thermal water a couple of months ago but I just love it so far, it's great especially in the summer.

Thumbnail of user ricardoy1
5 reviews
12 helpful votes
September 2nd, 2014

I have ordered YsthéAL Anti-Wrinkle Cream but unfortunately i couldn't find any changes in my face, i have been used for three month. I contacted then via email and the promised me that i will seeing result within a month but it is already three month passed but no effect...
More

Thumbnail of user stacyt
61 reviews
312 helpful votes
November 15th, 2009

I finally got my age spots to fade using their hydroquinone and diacnel creams and if you look on ebay you can find these creams sometimes cheaper than buying in the store or doctor's office.

Thumbnail of user allisonk
1 review
3 helpful votes
September 23rd, 2009

I had redness problems on my face for years and diroseal was the first product that cleared up my skin. I am trying out the rest of their products including their thermal spring water. Heard about avene from NewBeauty and you can buy all of their products online even though they say only dispensed by physicians.

Thumbnail of user sarahh
6 reviews
54 helpful votes
July 10th, 2008

Avene products are the best for my husband's sensitive skin! - My husband has had issues with his sensitive skin for years and the Avene products really seem to work wonders on his redness and dryness. All of the products are gentle and effective without harsh chemicals and fragrances, and his complexion is noticeably less blotchy than before. (I do have to remind him to use it sometimes, though!) Oh, and I love their firming gel... I think it is called HAF Retrinal. I use it around my crow's feet and lips and I love the way it goes on. I put it on at night and I am starting to see some results.

I would highly recommend these products to anyone who has sensitive skin.

Thumbnail of user janed607
2 reviews
0 helpful votes
March 3rd, 2020

Bad products and bad customer support. They try to advertise the brand as quakity but it is a cheap company. Very dissatisfied. Once you buy their products they don't care about making things right if they mess up on how they advertise the item. They basically told me if you don't like the item, you should have read better the chemicals listed in it. As if a customer would understand the list of chemicals in what they sell

Thumbnail of user bonnieab
2 reviews
0 helpful votes
April 28th, 2022

Avene supports bloody war by not leaving russian market (and paying taxes to the war machine). Remember that all the avene products you are using now are full of blood of the innocent Ukrainian children. Avene, you still have a chance to change our mind

Thumbnail of user kayh232
1 review
0 helpful votes
January 29th, 2021
Verified purchase

I have ordered two creams, and they arrived frozen due to low temperate during a winter storm week. Avene used UPS Surepost as its delivery method. When UPS arrived in my town, it will transfer the package to USPS, and USPS will make the final delivery the next day. I guess the package was placing outside somewhere before USPS accepted it in the early morning. USPS delivered my package without knocking on the door, ringing my bell, or updating their tracking status. I don't know how long did the package wait outside, but the products were frozen. I placed the products in warm water for a while. Once I open the product and squeezed it, the cream burst out. Thus, I contacted Avene's customer service for a refund. The lady was not friendly and said I needed to provide evidence to PROVE that the cream content was separated and frozen before arranging any refund. Otherwise, I could return, but I need to follow avene.com's return policy, which states that the product has to be unopened and able to resell. At the same time, I need to ship the package back myself (they don't offer free returns). The lady also noted that Avene ships 100k packages countrywide per day, and my situation was not likely. I interpret this sentence as accusing me of lying. I did not take pictures when the product was in the frozen stage, and the cream was not separated after it was defrosted. However, I am super unsatisfied with my purchase and their customer service. I do not believe that it is my fault that the winter storm arrived during the shipping period, and I do not believe that it is my fault Avene choose to partner with UPS and USPS for an extra delivery day. I guess the customer service lady is racist, accusing me of lying based on my last name. Otherwise, once you paid your money, Avene simply does not care.

Tip for consumers:
Once your money has given to AVENE, there is no customer service from them!

Products used:
Moisturizers

Service
Value
Shipping
Returns
Quality
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About the business

Discover EAU THERMALE AVENE -- the leading skin care line in European pharmacies. Find out about complete skin care regimens specifically developed for sensitive skin. Find out more about Oily-blemish-prone skin, Reactive skin, Aging skin, Body care...

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