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AVAST Software has a rating of 2.23 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AVAST Software most frequently mention customer service problems. AVAST Software ranks 52nd among Antivirus Software sites.
Hello, I have bought Avast Ultimate from their partner avast-tn.com. And I have discovered à lot of possibilities of configuration for many interesting Avast security features. Easy to use, easy to install. The mimic VPN protocole make my connection not being interrupted and I have access to all my favorite website! Tuneup makes my pc goes faster. Simply great!
I had used Avast Software for several years, but then the price of their product went up substantially and they kept trying to sell me new products. When I called customer service, the guy was a pain in the you know what by trying to question why I was cancelling my subscription and why their products are so much better than others. Newsflash to their customer service: THE CUSTOMER IS ALWAYS RIGHT AND CUSTOMER SHOULD DO WHAT THE CUSTOMER REQUESTS WITH NO QUESTIONS ASKED! Plain and simple! The person I spoke with finally got my message after I repeated it numerous times while talking over him and refunded/cancelled my annual subscription. I highly suggest to not ever start with a subscription to this company for any product, even if you think it is the best.
Ridiculous refund policy. I requested refund which was accepted via chat. I was informed that will receive the money within 7 days. When I haven't received the money within this period I checked my email and realised that they sent the link to accept their terms and conditions before receiving the money. Of course at that time the link has expired so I have to do it all over again. Luckily I am still within cancellation period otherwise I would loose the money
Wasn't a bad software but, the issue is that you'll use the free program and without ANY warning whatsoever, you get charged over $100 for their service advertised as free. No warning, no call, no voice mail, no e-mail to catch it before they charge you. They just pounce once that money pops up and they pounce quick. That example of unprofessional crap is why I got rid of it.
New update messed up with my audio/video drivers, was really hard to revert it back. 3 hours of my life wasted
Avast seems to have stopped sending refunds as advertised. Been using Avast for over 10 years. Basic free product is great. When you try one of their upgrades or supplemental products and don't like it, you're supposed to be able to get a refund if you cancel within 30 days. DO NOT BELIEVE IT! Been waiting 14 days for the refund that was supposed to come in 5 to 7 days. Unacceptable and annoying. Again, BEWARE of Avast and their empty promises.
Tip for consumers:
They don't send refunds as advertised and/or promised. DO NOT TRUST THEM!!!
Products used:
Avast Premium Security, Avast Clean-up Premium, Driver Update, Breach Guard ( a true waste of time and money),
I signed up to the free Trial and when the Avast software was installed, it slowed down my PC. I eventually decided to uninstall it and my PC went back to normal. 7 days before the renewal date for the 1 year contract, I emailed I wished to cancel the auto renewal and I duly received an email confirming my request and showing the date the free trial period ended. However they took the payment without further communication, I then emailed and they are very good at delaying tactics. Their last email said they would consider a refund if they received an official letter from my bank confirming they were not dealing with this dispute! They are well aware that will never happen from a bank these days.
I am very disappoint, this software was delete my important files. So i delete it from my computers.
Well, all the brew-ha-ha a bout viruses and malware has become a moot point. Viruses and malware will out, if you know what i mean. Every company with an ace in the game wants to make their point. As far and long as i can see, this discussion is never-ending and moot. We're all captive to these now, corporate gamers in the greater scheme of things.
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