AVAST Software

I just received (via email) a notice that Avast is going to ding my bank account for a "renewal" of software I haven't used in a couple of years. I have called their customer support number and have been holding for almost an hour. I tend to think that this is company policy.

They charged me in advance following year's subscription via Paypal, without sending any email notification, so i can cancel it. When i noticed the charge the same day, i complained, they tried to persuade me to maintain the subscription, without apologizing. I questioned also the transaction on Paypal. Where they immediately put it on dispute. Avast support, finally agreed to refund me. Paypal informed me that the case was closed in my favor. After ten days, the amount was not refunded. I complained again. This time my bank was the problem and of course i contacted with them and they were not the creating any problem!It has been a month, i have contacted them one more time and the customer support was rude! They told me, the problem was Paypal, it was in dispute, which of course is not true! The y asked me to wait again. The worst company i have encountered.The customer support should also be trained to speak polite.Phrases like " Are you done?", are totally inappropriate. Or " Send me the screenshot of Paypal, translated, of you want get your money back "...Unbelievable behavior! They do not deserve a star..

I am not sure how the "Program" or option became in my system. I did not ask for the popups to warn me that I was in danger...It seems the presence of the Avast software itself seems to be what it is warning me about!
I searched the damm thing and saw the reviews here and had to add my 2 cents. The main objection is it seems to be a push product that will not go away and it is posing as Google? Or Microsoft or part of my package I already have except I need to buy into it.
What is real anymore? It seems I myself could be AI and for all you know I am a compettor of Avast and at least a Troll.
This invasion bothers me, I am worried by this spammy thing

Terrible and unprofessional customer support. I had to politely beg for a refund for a charge that was automatically renewed without my authorization. The entire request lasted 30 minutes while the customer support agent named Kennedy, attempted to exhaust me with alternatives and delayed responding for nearly 5 minutes. The agent tried to exhaust me by asking several times why I wanted a refund and tried to only offer a 75% partial refund. It was quite obvious their intentions were to frustrate me and delay the entire process. This agent also made underlying taunting & mocking comments of my Asian heritage last name -- which was quite obvious and extremely unprofessional. It was difficult to maintain my composure but I continued to say thank you and please to my requests despite the constant disrespect that I had received.

I was really happy with Avast programs and features but I will never ever do business with Avast ever again because of this. I have never written a consumer affairs review either or a 1 star review. Ever. So I hope this can speak volumes to my experience. You should not have to go through this experience for canceling or requesting for a refund especially if it is within a reasonable time frame. In my case, immediately after they charged me.

Customer support id ******* - 7/24/2023 6:33pm PST

Why would you ever want any program to delete the entire contents of ANY folder?! I am so mad at them - they said I checked a box wrong.
This should NEVER happen, and there should always be a way to recover - who would use antivirus to delete perfectly good files? I can do that myself - but now I'm screwed.
Beware, this is such terrible practice and WHY!?!?!? So mad

Poor VPN, NO customer service, NO answers when facing a problem, average or superflous products, problems with other VPNs when using Avast, pushing "buy, buy,buy" politics... DON'T buy their products, it's not worth it AND you will NEVER get a service or an answer if you are facing a problem. They cosider their clients without any respect and just as cash sources.

AVAST is the Company from HELL!
I canceled my account and removed the software.
A year later they billed me and I had to spend 3 hours on the phone to get a refund and an assurance the account was canceled.
One year after that I got billed AGAIN and had to spend 2 hours on the phone to get a refund.
When I asked why they billed me again they said "Your canceled account is marked for rebilling"
DONT USE THIS COMPANY

IT HAS DRAINED MY CPU, DELETED MY GRAPHICS DRIVERS, LIED TO ME ABOUT VIRUSES ON MY COMPUTER, AND LAGGED MY COMPUTER! NO MORE, ITS REIGN OF TERROR ENDS TONIGHT!

VIVA LA REVOLTION!

Zero is too much for Avast. I used it for years, then I didn't have computer for awhile, was charged, asked for refund, it was in April. They refunded, in May charged, asked for refund, they refunded, they charged me again in May, never refunded, it was 9 months ago. There emails since June, I asking for refund, many emails from them and from me, each time they reviewand say i should receive refund shortly. In November they replied that 30 days time frame for refund passed. Again phone calls, emails, same story, they say that escalated my case and refund should be received shortly. Now is December 26th...

I ran the avast driver app on my Asus pc the app knocked out my graphics and I can't use my pc anymore, one of the tecs at avast tried to fix the problem with out success, he told me a senior tec would be in touch to help I have now been waiting 4 days and every time I get in touch with them I am told I will have to wait for the senior tec to get in touch with me, totally a rubbish aftersales service.

I downloaded this to stop the malware on my computer and to what I hoped would make it run faster. After I purchased this software my laptop locked me out and this software corrupted my computer. DO NOT PURCHASE this software. Now I got to go pay a expert with computers just to get my computer to work again.

Downloaded the premium virus protection and it worked well the next day i downloaded driver updater on the first running it deleted all the virtual drivers off my computer now no audio or video devices and i cant seem to get them back so im asking for a refund but they dont seem to want to answer DONT GET DRIVER UPDATER

DO NOT BUY THEIR UPGRADED SERVICE... IT COMPLETELY TRASHED AND CRASHED MY COMPUTER WHICH HAD TO BE TAKEN IN FOR SERVICE IN ORDER TO GET RID OF THE PROGRAM.
THE CUSTOMER SERVICE IS HORRIBLE AND USELESS... WILL NOT REFUND THE MONEY SPENT.
SAVE YOUR SELF THE HEADACHE AND COST... DO NOT BUY FROM THIS COMPANY!

Avast keeps renewing my subscription that I had with them years ago and its impossible to cancel. I've called my bank they cant do it, I spent hours on the phone to avast and the DONT answer the phone even if they lead you on saying they'll' be with you in a minute, but they NEVER EVER answer the phone. The emails are non reply. ONCE THEY HAVE YOUR CARD DETAILS, EVEN IF YOU CANCEL YOUR CARD AS I DID THEY STILL TAKE YOUR MONEY. Each year they take MONEY FROM MY BANK ACCOUNT and I don't even use the product as I have Macafee. DONT SIGN UP ITS IMPOSSIBLE TO CANCEL. SCUM COMPANY NO CUSTOMER SERVICE,

I paid for Avast's premium antivirus and total protection package. It stopped working on my computer. They tried to tell me my computer was the problem, which is bull$#*!, I've never had problems with any other systems. They then took $80 out of my bank account, which I never agreed to, for extra tech support (and they didn't fix the problem!) Avast is great, until you actually need them for something.

Is a decent anti-virus but my computer still got a virus that hides all my folders and transform it into a shortcut, a paid the basic one, but I totally regret it. I had to paid for a guy to clean my computer.

Avast has fraudulently charged me 1 year and tried to do it again this year.

November 2018 - I bought Avast software (1 year subscription).
April 2019 - The support agent confirmed me subscription (AUTORENEWAL) is canceled. It took me a lot of time to find any contact.
November 2019 - they CHARGED ME SUBSCRIPTION FOR THE NEXT YEAR although my autorenewal is off. I didn't know about this charge.
November 2020 - I received Email from Avast they will charge me subscription for the next year
November 2020 - I received again Email that is my autorenewal off. But they don't return last charge neither explain how is possible to charge someone with autorenewall off.
I have all evidence about these charges. It is obvious Avast steals money intentionally from people through autorenewal. They will return your money only if they see you are hard on it.

Let's compare this with this situation. A thief breaks into your house and steals money. The police catch him and he says "Sorry I made a mistake, I didn't intend to steal". Tell me, should the police let him go or should he go to jail?

Avast does the same thing and who knows how much money they steal from people through autorenewal tricks.

AVAST ANTIVIRUS SOFTWARE QUALITY

Avast was my biggest mistake in my antivirus choice. I tried almost all the well-known softwares. It slows the computer badly, miserable protection, especially with malware and you, will have all time different popup notification, by this, by that. Even a free version of Kaspersky works much better. Kaspersky is not my best choice, I just want to say Avast is probably of the worst antivirus software on the market

Never got the Cleanup software I paid for since it was sent to the wrong email address! Plus the customer service (?) rep hung up on me. Hope they go bust!

Be very careful when you buy Avast products, do not agree on automatic renewal. They have a strict policy. I got charged on my Credit Card for the renewal. I no longer own the computer where I installed Avast products and they refuse to credit the charge.

Had 3pc's covered with AVAST and when I got a pop up to renew assumed it was to cover same - 3pc's. But when the order came through it was only for 1pc. Contacted Customer Service and gave them all the info, asked them if they could cancel the renewal for 1pc and I could then purchase for 3pc. Takes a long time for them to respond... they then didn't answer my question and asked me for information I had already given them. Next email from them told me I had renewed through Digital River but if my receipt showed paid to Nexway I had renewed through them (Avast) - which I had, they then said if this was the case to supply details I had already given them TWICE so they could sort it out. 3 days later and nothing from them and my PC's are now unprotected. I'm going elsewhere and won't use them again.

The program isn't a virus but it acts like one and uses all your CPU, disk, ram and doesn't know what a virus is it called roblox steam and chrome a virus. If you have it installed and you want to uninstall it I suggest you don't because it broke and corrupted my hard-drive so i bought a new ssd.

Say yourself money and don't give them a cent

After canceling over a year ago due to two viruses, and poor tech support, they have twice now removed (unauthorized) payment from my paypal.