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Claim Your BusinessAutoZone has a rating of 2.2 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AutoZone most frequently mention customer service, next day, and store manager problems. AutoZone ranks 900th among Auto Parts sites.
I purchased Duralast battery on January 15 store number 4104. The person that assisted me was Joe he was very helpful and installed the battery on my GLA 250 Mercedes. I was very satisfied with his customer service.
I return a part that was under warranty it was catch 22 with word to the wise don't buy or purchase anything with a card autozone play okie dok return money to cards that no longer exist and store associate tell customers to go to a bank to refund your whereas it's not true no bank does print out receipt make believe the refunded you your money bad practice for company that train managers staffers these practices
Abby j thank you so much for installing my battery you were very helpful, I wish nothing but the best in your successful career have great day and God Bless
Products used:
Auto zone gold battery
My friend and I went to the closest AutoZone, which is Ming Ave. Bakersfield, Ca. We got no help because the ladies working there didn't have a clue, though one of them tried. The Manager was standing at the back swearing a blue streak. We left and went to the store on Planz. What a difference. We got help right away by a man named Micah. He helped us find what we were looking for even when it had been put in the wrong place. He didn't give up and remained really pleasant. He is knowledgeable, patient and has a good sense of humor. I will continue going there even though the first AutoZone is walking distance from my home.
Tip for consumers:
paint is not under Pontiac, it's under G.M.
Products used:
car spray paint, magnet light
AutoZone seems to be all over the place, which is nice if you have one of their batteries and need to replace it under warranty.
The store employees are not always that knowledgeable about vehicle repairs and very few are ASE certified for parts or anything else. That said, if you shop regularly and get to know the staff, there are some really good ones.
At AutoZone on Palm & Base Line in Highland, the tall, red bearded parts guy Grayson is really good, and I'd give him 6*'s. He has ASE and it shows. He knows parts and cars and has steered me right on my repair work. One time I brought in a part to match up to a new one, and he looked it up on the computer. The part in stock did not match. I was perplexed. He looked at my vehicle and immediately determined the engine had been swapped in from a newer Jeep... must have been done by the prior owner. Anyway, he recognized the engine and keyed the different year into the computer and sure enough, my part matched! This sure answered a lot of questions I had on getting things like plugs to match up... I had assumed then prior owner used the wrong one, but it turns out they were right for the engine.
I went yesterday to the location on 94th ave and Miller drive.
Luis Nuñez helped me, I was in and out within 15 minutes.
He checked my battery told me it was bad and he replaced it with the new one with kindness, efficiency and speedy service.
Me parece un escrito muy interesante, que se basa en unos hechos en concreto y nos informa acerca de las autopartes, excelente
Every time I've visited an AutoZone location I have received great service. My dad usually buys the actual products that I need for my car so I don't know how cheap or expensive they are but they always have the items that I need in stock.
Products used:
Parts for my Subaru
It was very clean inside and I found what I needed and I like that the guys can look up any part number if I have one
I bought a part for my truck a caliper and this guy name gary helped me through the process of how to install it and certain grease to use so it would not stick over the years. Told me how to bleed the caliper and how to bleed it without a person inside the truck guys an ace-- al pinto enfield ct
Tip for consumers:
when u take something apart bring it to the store there might be a core charge
AutoZone is the leading auto parts retailer. You'll always find the best replacement parts, aftermarket accessories for cars, trucks and SUVs online or In-store. Get yours today!
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