• AutoMoves CA

AutoMoves CA

Overview

AutoMoves CA has a rating of 3.21 stars from 118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AutoMoves CA most frequently mention great service. AutoMoves CA ranks 16th among Auto Other sites.

  • Service
    30
  • Value
    27
  • Shipping
    30
  • Returns
    17
  • Quality
    25

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
10
See all photos

What reviewers want you to know

Positive highlights

  • Car was Delivered to me in 7 days as promised and In good condition.
  • Delivery took 8 days from booking and I paid at their Toronto office.

Critical highlights

  • They take the car and store it and try to scam as much money as they can.
  • The manager of this company called himself Andy Leeds, cell phone 416-995-6148.
How would you rate AutoMoves CA?
Top Positive Review

“Thanks!”

Serge C.
2/13/21

Thanks a lot to AutoMoves. I was nervous at first, but glad to experience such a painless and worry-free delivery of my Ferrari! The car came in absolute condition.

Top Critical Review

“Terrible service”

Ebi L.
4/7/22

Do not ship your car with this company. They did tot ship my car in time. Their online tracking system did not work. Their communication was a nightmare. Almost every time I called any of their numbers I got the machine. It was hard to get hold of someone that could actually give you some information. I regret choosing this company.

Reviews (118)

Rating

Timeframe

Other

Reviews that mention popular keywords

car (56) 7 days (5) andy leeds (6) 8 days (6) point b (3) 2 months (3) customer service (3) toronto office (3)
Thumbnail of user brucelovesscuba01
1 review
0 helpful votes
February 15th, 2024

Either these folks determined to rip me off from the start, or they are completly incompetent. Insisted I pay in advance, my bad, stupid mistake. Only hand over payment when your vehicle is in the driveway. Blamed me because I did not have the appropriate paperwork ready. What paperwork?
How am I, the customer, supposed to know what paperwork the driver needs. So I researched and got the proper information, and then they don't show up.
Never use these guys, now I must find a real company to help me with this. I'M OUT 1200.00. AND THEY DID NOTHING

Service
Value
Shipping
Returns
Quality
Thumbnail of user ebil
1 review
0 helpful votes
April 7th, 2022
Verified purchase

Do not ship your car with this company. They did tot ship my car in time. Their online tracking system did not work. Their communication was a nightmare. Almost every time I called any of their numbers I got the machine. It was hard to get hold of someone that could actually give you some information. I regret choosing this company.

Service
Shipping
Quality
Thumbnail of user daniellel291
1 review
0 helpful votes
February 18th, 2021

I was too concerned coz that's my first car- Audi A4. Well, AutoMoves exceed expectations I had and shipped the car carefully. Fine services.

Thumbnail of user lucb45
1 review
3 helpful votes
March 10th, 2021
Verified purchase

I shipped my 2017 F150 from Alberta to New Brunswick and it was delivered with 1000$+ damage to it. After talking to Andrejs back and fourth for a couple weeks it seemed like they were going to pay for the damage, But now Andrejs won't answer any of my phone calls and emails. I've also read more about this company and they use family and friends to leave reviews to boost up their star rating. So I will repeat myself Do NOT use this company EVER.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacks2114
1 review
0 helpful votes
August 28th, 2023

In January 2023, we undertook a shipment on their behalf. However, as of now, we have not yet received the payment for our services. Our attempts to communicate with them have been unsuccessful, as they have blocked our contact number and are not responding to our emails. Despite reaching out to both the shipper and the receiver, it has come to our attention that they made the payment directly to Automoves Ltd. In response to this situation, we have taken legal action by filing a case in the small claims court. If you choose them, then for sure you will waste your time & money.

Tip for consumers:
In January 2023, we undertook a shipment on their behalf. However, as of now, we have not yet received the payment for our services. Our attempts to communicate with them have been unsuccessful, as they have blocked our contact number and are not responding to our emails. Despite reaching out to both the shipper and the receiver, it has come to our attention that they made the payment directly to Automes Ltd. In response to this situation, we have taken legal action by filing a case in the small

Products used:
In January 2023, we undertook a shipment on their behalf. However, as of now, we have not yet received the payment for our services. Our attempts to communicate with them have been unsuccessful, as they have blocked our contact number and are not responding to our emails. Despite reaching out to both the shipper and the receiver, it has come to our attention that they made the payment directly to Automes Ltd. In response to this situation, we have taken legal action by filing a case in the small claims court. If you choose them, then for sure you will waste your time & money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnl4069
1 review
2 helpful votes
July 5th, 2021

I could go on for days about how corrupt and dishonest this business is. Asked for money up front, delays loading my vehicle, delays shipping across the country with no contact for over 2 weeks. Damage to my vehicle when received. Claimed they would cover cost of damage. No claim department even existed as they advised me would handle the claim. Continues to ignore phone calls. Do yourself a favour and use another business. These guys are crooks and should be investigated and locked up.

Tip for consumers:
Stay away, they will take your money and run

Service
Value
Shipping
Returns
Quality
Thumbnail of user pauld2172
1 review
0 helpful votes
March 8th, 2022

No option for no stars, which is what it should be.
-Avoid/Pay Extra for someone else/Runaway/Forget you ever heard of them/Delete quote and erase them from your History.

Lynette, Andrejs and the rest of the crew I've communicated with are dishonest, have zero integrity and to date still haven't delivered my vehicle. Nothing they have works with regards to tracking, they don't tell you either cause you'll never get an honest answer out of anyone. I've shipped many things and the dealer is the one who picked this group, big mistake on there part. This company and its employees should be avoided at all costs.

Tip for consumers:
Worst company for shipping “DO NOT USE”

Products used:
Shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesd1466
3 reviews
0 helpful votes
April 7th, 2022

I would give this company ZERO stars if that was possible. They shipped (or say they did) my uncles scooter and it never arrived. It's been over 6 MONTHS with no response after dozens of emails and promises made from Automoves to resolve the issue. I would STAY AWAY from Automoves if you want your items to be delivered and not be ripped off. They don't seem to care about their reputation as a company or taking care of their customers. Please, DO NOT USE THEM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user fredp243
1 review
2 helpful votes
November 5th, 2021

I contacted them and they had the best price. I asked for a contract to review and they said their email was enough. They do not have any contract. You pay and pray. You never see what insurance is in place to cover your vehicle ( If any). No proof you won't pay thousands more (See CBC article). It sounds insane …. Best of luck to those of you who want cheap.

Products used:
Could not provide any proof of anything related to the contract because they do not use one.

Quality
Thumbnail of user angelas2114
1 review
0 helpful votes
March 11th, 2022
Verified purchase

We hauled a vehicle for them from Lower Sackville, NS and Enfield, NS to Mississauga.
They're bill is now way overdue and they refuse to answer their emails or phone calls or acknowledge their past due invoice
DO NOT USE unless you want to spend months trying to get them to answer the phones
Signed,
Trucking Company in BC

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawnw507
1 review
2 helpful votes
August 20th, 2021
Verified purchase

My son's car was shipped from Alberta to Nova Scotia the car was supposed to arrive 10-12 days when the car never arrived he tried calling the office and had a hard time getting someone on the phone. When he finally did after leaving a message they said his car was in Ontario, he asked what was the location so he could get it picked up by someone else they wouldn't get him the exact location. They said the truck was broke down and it will be here at the end of the week, now it's 2 weeks later and still no car and we can't get a hold of anyone. This company is ridiculous.

Tip for consumers:
Believe the reviews

Products used:
Vehicle shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimw1138
1 review
0 helpful votes
May 18th, 2022

Do not use this service, likely you will not get a response from them for weeks. You will likely receive your vehicle with damage. No way I would ever consider them or suggest to anyone

Thumbnail of user jimmyl315
1 review
0 helpful votes
August 16th, 2023

They do not have any auto Transport trucks. They offer your move to real car hauler companies and then they do not pay them. We had a friend that had to go pay again to get our car from one of the real car hauler companies they did not pay. Do not give them any money to ship your car.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariet139
1 review
8 helpful votes
April 8th, 2019

Hi, I'm not going to make this long so here my experience. Speedy booking on calls and emails but that's it once they get your car nothing! Shipped my car from ontario to bc, late days picking it up ( lost work waiting) than no paperwork showing up, no replies till car got there after 4 weeks when told 8 days. Car was spotless when it left, when I got it was filthy inside and out! Totally stressful situation would NEVERRRRRR recommend them EVERRRR! BEWARE!

Thumbnail of user jenniferm3297
1 review
2 helpful votes
August 13th, 2021

This was one of the worse decisions I have ever made. Car took 2.5 weeks longer then we were told and I never once got a response to my inquires to its whereabouts. Finally I was told delivery would be made the next day waited all day no answer or response to the online chat, text or phone calls. Finally reached Lynette via chat the next day she gave address where the car was and we had to pick up ourselves. As you have to pay for the shipping and I paid extra for delivery to me I am now chasing them with no responses for the delivery refund of $250.00. My next call is to the fraud department at my local police station. These people are liars and thieves I am not sure how they can sleep at night!

Service
Value
Shipping
Returns
Quality
Thumbnail of user zrt
1 review
10 helpful votes
March 22nd, 2019

Scam, this company do not deserve to have any business, it took 4 month and 2200$ to get my car shipped from ottawa to vancouver, car arrived damaged, missing a light, and paint are scratched, they dodge my calls, do not replay email(unless you talk about money, instant reply!), do not reply text, they cost me thousands of dollars on repair and car rental, dishonest and rude people, never give them your business, I have pics and text, email history to back me up.

Thumbnail of user juliete15
1 review
2 helpful votes
November 16th, 2021

This will be my second review about this company, online if I read the reviews before doing business with them. Ship you cars with them at your own risk. Go through their website you will notice they don't pick calls because I guess I am not the only one they are disappointing, and also you don't even know who to deal with because everyone of them keep saying it not their department, they are also rude, worst company so far, I regret ever coming across them in Canada, as we speak I don't know the where about of my car, the tracking number that was provided doesn't work, until I get my car I am going to keep coming here daily to give update. I am sure all the good reviews are fake, they just want to keep defrauding people of there money and car. My prayer is Canada government should close down this company very fast before they spoil the image of business in Canada. I am going to sue them soon.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bradk168
1 review
4 helpful votes
August 31st, 2020

Automoves supplied a quote and assured me everything would be fine they would pick-up the vehicle contact the seller and load my vehicle in a middle position. None of that was communicated to the trucker no confirmation from theri dispatch after promising calls back on 2 different days. No confirmation back when I cancelled the move and to the point they did not contact their trucker as the first he found out about it is when he asked for the pickup location a day later. Would not recommend this service to anyone who wants answers or on time delivery

Thumbnail of user johnj1560
1 review
4 helpful votes
August 7th, 2020

This operations is a scam. DO NOT USE this " so called company " two people work here by the name of Andrejs and Lynette. Absolute scam artists. Did not deliver vehicle as promised. This company needs to be investigated for FRAUD. Automoves must automatically move away and avoid your calls once they get your money

Tip for consumers:
SCAM artists, Thieves, do not answer phones once they get your money.

Thumbnail of user keving862
1 review
4 helpful votes
January 29th, 2021

Do not use this service, very unprofessional, ignores my calls. Vehicle delivered with damage. I would rate them 0 stars if the site allowed it.

Tip for consumers:
They do not have a claims department. This outfit is poorly managed

Products used:
Shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user sergec19
1 review
0 helpful votes
February 13th, 2021

Thanks a lot to AutoMoves. I was nervous at first, but glad to experience such a painless and worry-free delivery of my Ferrari! The car came in absolute condition.

Thumbnail of user namana
1 review
7 helpful votes
April 7th, 2020

Worst company ever. My car was supposed to arrive in a couple weeks, it has been a month now. They're creating fake issues. I swear if I don't get my vehicle soon or damaged, this company will have a lawsuit at their hands, these scammers.

Thumbnail of user errolr9
1 review
4 helpful votes
July 11th, 2020

Do not use worst company I ever delt with take your money then won't contact. 3 days late picking up car. Then wouldn't answer messages. When the car got here $770. Worth of damage. Said they didn't do it but driver confirmed it. Now can't get in contact. Stay away from this company. Should be put out of business.

Thumbnail of user meravn2
1 review
3 helpful votes
October 23rd, 2020

Definitely not recommending to use Automoves.ca
Delivery took an extra month, charged us extra then the agreed price, vehicle was damaged and items were missing.
Called and emailed several months for compensation or explanation and until today no reply from them.

Thumbnail of user kevinc1041
1 review
6 helpful votes
July 6th, 2020

I booked transit with Automoves, who required payment up front. That should have been the first red flag, but it was a rush job. I held the payment until the scheduled pickup date, and then they failed to show. That was three weeks ago.

Since then, they won't answer the phone, they keep passing me between contacts, and nobody will process a simple refund. All the voicemail boxes are full, and they have sketchy names like "WestJet Reservations" when you're leaving a response.

I suspect they're on the way out of business, so I guess I'm lucky they just have my money and not my vehicle.

Save yourself, use any other vehicle shipper!

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From the business

Automoves provides dependable vehicle shipping service across Canada, to and from United States and international destinations. We transport cars, SUVs, pick up trucks, motorcycles, collector cars, sports cars, non running vehicles, project cars and ra...

Company Representative

Thumbnail of user jenniferr85
Jennifer R.
Typically does not respond to reviews

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