AutoLoss

Fist car accident ever, 2023 vehicle with less than 200 miles - I was at a stop sign, likely $15k or more damage. Ugly!
Should be open and shut claim - Monica said to wait for the itemized repair order then call back - I asked about what the process is - she hung up on me. Where on this Earth are the manners, at least say good bye before hanging up. Needless to say, I have zero interest in doing business with this company.

I just googled and found them on line so was t sure if it was legit but I took the risk bc it was a money back guarantee if I did not receive more than I was offer before. I was offered $1,300 the insurance company told me they would not offer me more. But the letter Monica wrote me up miraculously made them change their offer to $2,500 so I'm very happy with the out come!

Monica & Autoloss are a complete fraud…they will NOT be able to get you any better offer than what the insurance company offers you. They are VERY quick to take your money offering a money back guarantee but after making 5 separate attempts to increase my settlement from her recommendations I was left with the very first dollar amount they offered initially. Minus of course her fee for doing absolutely NOTHING. They then never returned my calls. STAY AWAY, you are wasting your money!

First reached out to Autoloss on August 2022. They respond in 2 business days minimum so pretty bad at communication. As stated in their website, if the diminished value case is not closed in my favor I'm guaranteed a refund. I requested a refund on 10/19/2022 and it is already 1/12/2023 and still didn't get my refund back. It seems like they're dragging the situation so that I'll eventually forget about my refund by telling me "it'll take 30 business days for our CPA to send you a physical check" or like "The check should've already arrived" but nothing arrived as of now. If you're looking to get diminished value help, please avoid Autoloss and Monica. Short summary: - bad at communication - not acting through their promises as a business - full of lies - big waste of time, mental health, and communication

Monica handled the insurance claims adjuster so I wouldn't have to. Plus, she helped get me more than they were going to give me for my car.

Autoloss is the best. I received an extra $5000 due to their report and Monicas negotations skills. My neighbor told me hire them and for $350 you cant beat it. Autoloss did most everything and I am so glad I found them. An honest company finally. Farmers was only going to give me $500 and they acted like I should be grateful. Autoloss had been in business over 20 years so I was safe to know they would not run off with my money.

Monica and her team are the nicest to sell you on the first call. Then become savage monsters afterwards. They're using templates that don't work. Their methods are outdated and they make you repeat the same steps even though the insurance company denied the demand for payment on diminished value. She couldn't get Us a dollar after months of trying and then says thr money back guarantee doesn't apply lol. She won't respond to emails in a timely fashion, her emails are short and unprofessional. And again doesn't even honor her own claim of 100 percent guarantee if it doesn't work you get your money back. She'll start adding more steps to prolong it and won't do them herself she'll say you have to do it. She's a real criminal and thief.! Beware she has no idea what she's doing and she's as rude as they come.

I spent many months trying to resolve a case painfully and the strategy the Autoloss team uses is to throw as much spaghetti on the wall as they can and seeing what sticks. Their figures and calculations for damage incurred changes every time, and the team is generally incompetent. If you bring this issue up to them, it won't help either as they immediately get defensive and deny any wrongdoing. Their responses also take days to arrive. Please save your money and go elsewhere. My friend had a similar case that he fought himself and he got more money than I did, without factoring in the fee I paid this incompetent team. Do not recommend in the slightest.

We had a tricky situation with an out-of-state claim and an insurance company that changed their adjustors in the middle of this three month ordeal. Monica and the team were very quick with the initial appraisal. In the end, I grew tired of the other adjustor company; they have nothing but time, and wearing you out is their job and they get paid by the hour. Monica helped to get us almost $3,000 more than their initial offer, so good job.

Jeff W

I contacted Monica and Autoloss after my attorney had told me that I had a case. After speaking to Monica in person, I received my report within 24 hours. The appraisal was professionally written, detailed and well researched with comps from my own area. Within three weeks I received a check for the full amount. Thank you Monica! I heartily recommend this business to anyone looking to be made whole!

I am so happy I contacted Autoloss, Monica and her team. With Autoloss'z help through the process I was able to negotiate a substantial settlement after being written off by the other driver's insurance company. The information and detailed supporting information allowed he to receive a check that, according the the other adjuster, was the largest settlement they have e er paid. All thanks to Autoloss!

Monica prepared a timely letter regarding DV for around $6500. After that, there was basically no assistance even to answer questions about negotiating with a company that would not negotiate. I ended up with $1000 but only because I was a nuisance. In retrospect, I wasted my money and no refund has been received.

I am very satisfied with the services provided.

The insurance company initially determined there was no diminished value and weren't going to pay out on my claim, however after submitting my appraisal report from Monica they agreed to negotiate a settlement.
I would definitely recommend Auto loss to anyone searching for a Diminished value appraiser

This company cannot help you with a diminished value claim. When I spoke with the owner about their services she verbally told me that her company guaranteed they could get a diminished value claim or they would refund their fee. When it came down to it, the claim was declined, and she pointed to a carefully cloaked clause in their contract that got them out of honoring their money back guarantee. SAVE YOUR MONEY. Work directly with the insurance company. AutoLoss does not provide value or honor their word.

I chose this company by my friend referral. And I didn't regret. Great service, fast reply. ZERO issues. Monica got me the highest $ for my total car. That's about $4000 more than insurance offered me. Will definitely recommend to anyone their service!

And I had experience with others, they are good too, but slow and not fast in communications. (Its big nationwide company) Monica above that 100%

What a great company. I have used autoloss a few times with excellent results. They take care of everything and is easy. Elisha b

After reading the reviews for auto loss I was excited to use them for 2 back to back accidents I had. Monica was not very response. Her emails when she did respond did not make sense. I finally called office one day to make sense of what I needed and a new secretary apologized for lack of communication. She stated Monica was swamped with work and the long time assistant was no longer working there. I told her I completely understood and that lack of communication made sense. Then a few days later Monica sends me an email with ugliness about me talking to the secretary instead of apologizing for her lack of professionalism. I tried explaining what happened she became defensive and immediately offered a complaint number. She escalated a situation that her secretary had actually already rectified in simply being honest about work load. I realize others have given good reviews and I truly hoped for the same thing with an already stressful situation but unfortunately my case was completely different. Any time I asked a question it would take at least a week to get a response and my questions were answered by Monica sending me the initial pdf with the questions and process, not very helpful nor personalized as my questions were outside the norm. I specifically asked if both my accidents would be addressed and how that would work and she said yes, by the end she said it was separate. Was truly stressful and confusing and worse then corresponding with an automated system and not an actual person. Several times as I continued to try to get help she would ask me the same questions, this happened about 4 times with several things which made me wonder if she even had a file for me or records of anything if halfway through the process she's asking me again for copies of repairs and things I sent from the start. Towards what I thought was the end she responded to some of my questions by asking me what state I'm in when she had my repair information and other pertinent information already. I tried in the end sending Monica a last attempt email and explaining I simply wanted some questions answers and that there was a disconnect somewhere but that I would love to finish process out, instead of a good attitude and an apology or to offer to help me, she was rude. I was never rude or demanding, I simply wanted to understand the process with dealing with 2 accidents 2 months from each other. This was all new to me so I really didn't understand process which is why you hire an expert but when the expert doesn't want to help it's tough. Hope others don't have the experience I had.

The other party fixed my vehicle, on top of that I was able to get $2300 diminished value from the other party's insurance. This was possible one and only because of the Autoloss team's guidance. Their experienced staff, especially MONICA walked me through each step. She was very helpful, responsive and knowledgeable regarding this matter. I recommend taking her consultation to maximize your return

I paid Autoloss $350, to provide diminished value quote, after an accident with significant damaged. BE AWARE, they will ONLY provide a quote, (without any proof or supporting information). YOU will be required to provide all supporting information to back-up THEIR quote: dealer appraisals (if you can even get 1), pay for additional carfax reports, etc.
This company also falsely claims to have "numerous full-time staff". Monica Fisher (owner) is the ONLY employee. Don't dare call her for any information or clarification. Called for the first time to clarify her email; she was literally yelling and interrupted any question I tried asking, for taking 5 mins of her time. This woman is insane.

Autoloss helped me get the asked for appraisal on my vehicle for a diminished value claim. Monica promptly returned my emails and call and the information she put together was thorough and cited the law for my state specifically. When I submitted the appraisal to the insurance company I didn't have to negotiate for the max amount; they automatically accepted it and the transfer was initiated that day. I appreciate all the help and support along the way. I highly recommend Autoloss to take care of your claim. They guarantee their service and will reimburse you if you do not get within a specified percent of the appraisal value.

Don't waste your time with Autoloss. They give the impression that you will get a huge settlement and a lot out of them-until you pay them. After that, I'm pretty sure their policy is to give you the absolute minimum amount of their time as possible-if you get a full 20 minutes out of them, you're probably way above average. Claimed my DV was $7000 and I should get 80-90% of that. But using Autoloss DV manual and correspondence they provide, resulted in an offer no better than $750. And this was over the course of at least 3 months. Of course, Autoloss heavily implies that I'm doing something wrong with Their process - it absolutely isn't anything wrong with their method. Yeah, right! It isn't like they take the time to even remember who you are when you talk to or email them. All you get it very generic responses that really just prolong the frustrating process to get you a tiny offer, that the insurance company hopes will be enough to make you go away. The letters they give you to send to the insurance company are full of errors and contain the details from the last customer - it is absolutely on you to edit & fix these things. Autoloss provides zero communication with the Insurance company. That is all on you and you will absolutely work harder on it than Autoloss will. I have no idea how they have even a single positive review and I wish I would have paid more attention to the the negative reviews before I decided to use their services. Absolutely pursue a DV claim on your car. Just use a company that has Zero negative reviews. They are out there.

Had the unfortunate event of my insurance company deciding to total my vehicle. The offer they first gave was undervalued and with Autoloss's expertise in the field of dealing with insurance claims and adjusters I was able to get an additional $2k more for my loss when the process was all said and done. Also was happy to learn from them that the insurance company had to reimburse me for my fee that I initially paid to hire them here in Oregon per state law. The whole process did add extra time to get completed but the extra money was worth it. Don't let the insurance companies short change you on your payout and get representation.

Fantastic service from Auto Loss. I submitted a request for information and got started the next day. Within four days, I received a diminished value settlement amount that exceeded my expectations. The process was fast, easy and very effective. I will use Monica and Auto Loss if I have another unfortunate accident. Strongly recommended!