• Authorize

Authorize

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Overview

Authorize has a rating of 1.28 stars from 109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Authorize most frequently mention customer service, bank account, and credit card problems. Authorize ranks 116th among Payment Gateway sites.

  • Service
    16
  • Value
    17
  • Shipping
    8
  • Returns
    12
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Thanks to this repetitive scam I knew enough to close down the bank account!
  • Customer service has left me on hold for over an hour and are extremely rude.
How would you rate Authorize?
Top Positive Review

“Reliable service since 2002”

Sara M.
9/21/20

We have been using authorize.net on our website since 2002. I have always had a wonderful experience with the people that I work with there. Additionally for our customers, they provide comfort that their information will be safe... with one of THE most secure platforms around.

Top Critical Review

“Fraud company”

Ellie W.
8/8/23

I'm deeply disappointed and alarmed by my experience with Authorize. Their actions closely resemble those of a deceitful company. Without any legitimate reason, they withdrew nearly $8,000 from our checking account. Additionally, they've unjustly held over $50,000 of our funds. To add to the frustration, they continuously request documents from us, seemingly without end. It's essential for businesses and individuals to be aware of such practices and exercise caution when dealing with this company.

Reviews (109)

Rating

Timeframe

Other

Reviews that mention popular keywords

bank account (13) customer service (19) merchant account (13)
Thumbnail of user stevew69
3 reviews
2 helpful votes
August 29th, 2013

Feels extremely dated. Before the paradigm of trying to make things nice and easy for developers. Works great though once you have it set up.

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About the business

Authorize.Net's payment gateway provides services to help merchants accept online and mobile credit card processing, payments via echecks, and more.

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