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Authorize has a rating of 1.28 stars from 109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Authorize most frequently mention customer service, bank account, and credit card problems. Authorize ranks 115th among Payment Gateway sites.
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We have been using authorize.net on our website since 2002. I have always had a wonderful experience with the people that I work with there. Additionally for our customers, they provide comfort that their information will be safe... with one of THE most secure platforms around.
I'm deeply disappointed and alarmed by my experience with Authorize. Their actions closely resemble those of a deceitful company. Without any legitimate reason, they withdrew nearly $8,000 from our checking account. Additionally, they've unjustly held over $50,000 of our funds. To add to the frustration, they continuously request documents from us, seemingly without end. It's essential for businesses and individuals to be aware of such practices and exercise caution when dealing with this company.
This site looks like it hasn't been updated in 10 years. It's hard to use, and they put the wrong category for my business on the customer statements. They said it's coming from Chase/Paymentech, but I called Chase, and they told me it's coming from Authorize.net because it is correct in their system.
If you want to pass the name on the card, you have to use two fields for first and last names. You cannot use one full name field like Amazon does, for example. Internally we use only one field because we sell to different countries and one field is much easier for our customers who are not in the U.S.
Their customer service is terrible as well. I was trying to enable the PayPal option, but it gave me an error. I opened a case, and they just closed it after two weeks and said they have no estimate when it will be fixed. They also said they escalated it to an engineer and asked me for my login names, but 6 months later it is still not fixed! I even posted it on their community board, but received no reply from anyone. I did not really wait for them and integrated PayPal directly without Authorize.net, and it works fine.
Also their SDK is old. It does not work with. NET Core. They uploaded a beta release 4 years ago, which no longer works, and they never bothered to update it. They literally said they will support it and then never updated it or even replied to any one asking if update is coming.
I am considering moving to Stripe or another service that's more up-to-date and easier to use.
Their customer service and attitude by sales professionals is a little bit lacking. I was about to open an account with them, but will stick to the lesser evil Paypal after seeing all these negative review. A small business person does not need to be raped with so many hidden fees.
They are polite... as they hide their continued theft of you/your customer's money in various fees, charges, and rules that make it unlikely you can get out of your contract easily.
Stay with Paypal (also expensive) or Square.
I am a software engineer with 22 years of experience. When I called Authorize.net for more information about a "Returned Payment Fee" that suddenly appeared on our statement (and other hidden fees), the man I spoke with was extremely unprofessional, made comments referring to me as a "kindergartner", falsely claimed they have over 400,000 customers and said they don't need my business. He was condescending and belittled me. When I asked to speak with a supervisor, he placed me on hold for over 30 minutes (every few minutes you could hear a person breathing, then I would placed back on hold) until eventually the call was disconnected. After calling back several times, sending email and using their contact form, I finally reached a supervisor who said the fee was a mistake and gave me a credit. However this took considerable effort. Every time you communicate via email or their contact form, you will receive email up to three days later with typos, misspelled words and invalid (non-printable) characters. This probably indicates it's being answered overseas or via an automated system. Authorize.net caters to very small businesses and likely makes a large percentage of it's revenue from hidden fees, setup fees and penalties. We are now actively searching for a new gateway processor and do not recommend authorize.net.
Frustrated with authorize.net upgrade to its payment gateway merchant software - I am so frustrated with this switch to the new version of their software. How they implemented it is ridiculous authorize.net offers you a gateway for your transactions, but it is up to you to figure out how to connect to it- with limited examples, and support. And, their tech support guy isn't that good either. Though I'll admit before their recent upgrade it was working fine and now I can't get it to work. If anyone knows of a better system please let me know.
authorize.net got an unsatisfactory on better business bureau - Go to BBB and you will see they had an unsatisfactory score, which I think tells you something about this company.
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Authorize.Net's payment gateway provides services to help merchants accept online and mobile credit card processing, payments via echecks, and more.
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