Surprised and disappointed by their lack of interest in doing anything to earn my business. Having been in sales for more years than I care to think about, I was stunned by the fact that rather than follow up on a trade request I submitted to at least see what I was trying to accomplish, I received an email stating that they could not make an offer close to my asking price. Apparently no one there understands what "asking" price means. I was hoping to do a trade plus cash, and the asking price on the two watches I submitted would have given them plenty of room to see a profit based on their asking prices for similar watches listed on their website. The impression I came away with was that if they felt I wasn't willing to accept a lowball offer on my watches and pay full retail for theirs, they weren't interested. A real salesperson would have reached out to try to find a way to make a deal, or at least do the most rudimentary job of a salesperson. Ask questions. It seems that their staff assumed what I was thinking, a fatal mistake if my sales experience has taught me anything. I've always trained sales people to let the customer say no, don't do it for them.

The amount of time and money that companies spend to just find customers would, to my mind, make a five minute phone call or an email to ask some qualifying questions worthwhile to even the laziest salesperson.

I put a fair bit of time into submitting my watches for them to appraise and was very detailed in the description of both. To receive a single sentence reply suggests a lackadaisical approach and apathy towards a potential customer. I suppose that if you have all the money you need, you can take an indifferent attitude towards people who clearly want to do business. A salesperson who has no interest in trying to fins a way to get to "yes" is not a salesperson. Perhaps Authentic Watches would be well served to replace their staff of lethargic and indifferent clerks and seek out people with a little fire. I've had better treatment when purchasing a lawnmower, and to come away with this impression of a company that deals in luxury watches is perplexing. It's like going to buy a Mercedes-Benz and feeling like you stepped into a Kia dealership. There was nothing "luxury" about my experience/ Quite the opposite, it felt like I was working with a glorified pawn shop.