• AuthenticateFirst

AuthenticateFirst

Overview

AuthenticateFirst has a rating of 4.42 stars from 215 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AuthenticateFirst most frequently mention customer service, turnaround time, and high end. AuthenticateFirst ranks 3rd among Business Other sites.

  • Service
    67
  • Value
    66
  • Shipping
    30
  • Returns
    26
  • Quality
    53
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
40
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is great too they are quick to respond and professional!

Critical highlights

No critical highlights yet

How would you rate AuthenticateFirst?
Top Positive Review

“Wow! Wow! Wow!”

Natalia M.
4/22/23

Thank you for your high authentication speed! I used your service for the first time and will definitely use more. A very friendly site and a great photo selection feature for the certificate. Of the declared 24 hours, it took you 2,5 hours and you're done! Pure delight! Thank you! (For comparison, Real Authentication last time took 47 hours out of the declared 24 hours‍) Thanks again!

Top Critical Review

“Completely Incompetent”

Tulilah E.
2/6/20

They could not help me provide proof for a REALLY obvious, really horrible quality Chinese fake. It was not even close to the real thing. I really regret paying these people. The bag I received was truly laughable, it was utterly ridiculous looking. I thought it would be an open and shut counterfeit case and I only contacted Authenticate First for "proof" of what I knew. Choose another company.

Reviews (215)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18)
Thumbnail of user nataliam96
2 reviews
1 helpful vote
April 22nd, 2023

Thank you for your high authentication speed! I used your service for the first time and will definitely use more. A very friendly site and a great photo selection feature for the certificate. Of the declared 24 hours, it took you 2,5 hours and you're done! Pure delight! Thank you! (For comparison, Real Authentication last time took 47 hours out of the declared 24 hours‍) Thanks again!

Service
Value
Quality
Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

We sincerely thank you for the review! We are so pleased to know of your positive experience with Authenticate First! We hope to work with you again.

Thumbnail of user shayh62
1 review
0 helpful votes
March 30th, 2021

Whenever I'm in need of an authentication, I without a doubt use AuthenticateFirst! Their prices are fair and the turn around time is SO quick, sometimes even quicker than what they advertise. You can also order digital certificates for authentic items which come in super handy when you plan to resell! That peace of mind from knowing your item was professionally authenticated is always worth it!

Thumbnail of user candaceh153
2 reviews
1 helpful vote
March 22nd, 2023
Verified purchase

I recently had the pleasure of engaging the services of Authenticate First for an item I suspected to be counterfeit. To be honest, I was quite anxious about having the item reviewed, as it was an exceptionally convincing fake. The telltale sign for me was the distinct chemical odor it emitted, but apart from that, it seemed almost indistinguishable from the real deal to any normal consumer.

My experience with Authenticate First was nothing short of extraordinary. I was particularly impressed with the meticulous analysis provided by Gina, one of their dedicated experts. Her keen eye for detail and profound knowledge of the nuances in the logos, packaging, and other elements of the product left me feeling confident in the final verdict and report. Gina's comprehensive report surpassed my expectations, exposing even more discrepancies than I had initially identified.

Understanding the urgency of my situation, I opted for the rush service and the extended report. Authenticate First delivered impeccably on their promise, providing me with a legally admissible document in less than 12 hours from the time of submission. The promptness and professionalism they demonstrated were truly unparalleled.

In summary, entrusting Authenticate First with your concerns will bring you the peace of mind and confidence you deserve.

Service
Value
Quality
Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

Thank you so much for taking the time to write this spectacular review. We truly appreciate it, your business and your trust in Authenticate First!

Thumbnail of user megans449
1 review
22 helpful votes
May 4th, 2020

Their website has improved drastically. For the better! However, still the same grade A+ quality service! They really take the time to review each and every little detail and if something isn't clear enough, they'll ask you for more photos. I had my LV SLG authenticated as I bought it pre-loved and they've given me piece of mind. ALSO, they are the most affordable online authentication service I could find. You really can't beat it for $15 and another $10 for paperwork!

Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

Thank you so much for the review! We truly appreciate you taking the time out of your busy schedule. We look forward to working with you again!

Thumbnail of user jadaw22
1 review
2 helpful votes
March 28th, 2021

Poor website, no email updates to notify you there are awaiting a response from you. Took too long for the price of $45. I've found cheaper options for $25 that responded the same day and were very friendly. Wouldn't recommend.

Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

HI Jada - upon review of your order we wanted to address your issues. We emailed you 5 days before we received a response from you. Please check your SPAM folder, as our email may have ended up there. Our system sends an automated email, we do let you know we are waiting on a response. Next - Your order totaled $30, not $45. We regret we did not live up to your expectations but hope we have addressed the issues you had.

Thumbnail of user pattym362
1 review
0 helpful votes
February 22nd, 2022

I stumbled upon a sale for a vintage Chanel bag/a rare one. I refuse to support counterfeit sellers. Having it authenticated put my mind at ease tremendously - and now I'm confident the bag I'm carrying is not only rare but authentic.

Products used:
Authentication service

Service
Value
Thumbnail of user maryc2374
1 review
0 helpful votes
March 30th, 2021

Can't thank AuthenticateFirst enough! There's no reason to worry about buying pre-owned online any longer. They are lightning fast with their service and the peace of mind that comes with their authentication service plus adding the valuation iis invaluable. Getting read u to make another purchase and will use them for it and all purchases moving forward!

Products used:
Authentication certificate and valuation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tulilahe
1 review
26 helpful votes
February 6th, 2020

They could not help me provide proof for a REALLY obvious, really horrible quality Chinese fake. It was not even close to the real thing. I really regret paying these people. The bag I received was truly laughable, it was utterly ridiculous looking. I thought it would be an open and shut counterfeit case and I only contacted Authenticate First for "proof" of what I knew. Choose another company.

Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

If it was that obvious of a counterfeit - our team would have caught it. How many years of authentication professional experience do you have? Did you have it authenticated elsewhere? Before slandering our business, your armchair authentication should not be publicly posted.

Thumbnail of user cristinad65
1 review
0 helpful votes
March 30th, 2021

I'm have been always satisfied by using authenticate first! Great competence and professionalism! I have to give a 5 stars review :)) )

Service
Value
Shipping
Returns
Quality
Thumbnail of user alinas94
1 review
3 helpful votes
September 10th, 2021

I sent a fendi bag in for authentication to both Authenticate First and Real Authentication (which is MORE reliable) and AF came back in authentic whereas Real Authentication said the bag was real. I asked Authenticate First to re-asses to bag and they have horrible customer service. The owner says " We understand that another service may provide a different opinion, however, that does not make our opinion wrong just because it's the opinion you want to accept."

How unprofessional!

Save your money and your time and go elsewhere

Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

Hello; we wanted to address your concerns. The "other" authentication service is not more reliable than AF. I don't know what makes you believe this, but it is wrong. I'm not sure what you mean by "at least refund me if you don't take your authentication seriously." When or what makes you believe we did not take it seriously? In fact, we stated we stand behind our expert's opinion. I'm sorry if you are upset with the opinion, but that does not make it wrong. You asked us to re-review the item based on another service who gave you a different opinion, that's not how this works. The correct course of action in situations like this is to have a 3rd opinion from another service. What you do after that point is up to your discretion.

Thumbnail of user johnnaj
5 reviews
13 helpful votes
April 28th, 2022

I uploaded all the photos Authenticate First required on the first submission. That included the Christian Dior Logo on the inside of a Dior belt and the words "PARIS" are very clear in the photos as well.

I get a request for a picture of the serial number from Authenticate First (if they knew what you were doing you would know Christian Dior belts do not have serial numbers) AND a request for a picture of the county or origin stamp... well... they ALREADY have a picture of it from the original submission.

I asked the chat they have on the website what was going on but go ZERO responses. They do not have a functioning email either. The website says to contact *******@authenticate first and it just bounces back any email you send.

I submitted the same exact pictures to another authentication company and got my results in just under 3 hours.

Tip for consumers:
Go elsewhere.

Products used:
Authentication service

Service
Value
Quality
Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

Hello; Thank you for the review. I wanted to follow up to let anyone reading this know that we canceled your order due to your inappropriate rude behavior. We do not tolerate it. You were issued a full refund and your account has been blocked.

Thumbnail of user dianas1060
1 review
2 helpful votes
March 18th, 2022

I wasn't going to post anything publicly because I hate going online and saying anything, but this was truly a very childish encounter I had and I have been ignored a lot when I have asked to talk to someone higher up

Service
Value
Returns
Quality
Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

Customer was rude and refused to believe her 2 fake Chinese made Louis Vuitton are fake. We did all we could but she would not accept it and demanded a refund for no reason.

Thumbnail of user anastasiap41
1 review
0 helpful votes
March 30th, 2021

I've authenticated various brands with them, they are excellent and fast. They saved me a lot of money recently when I inadvertently bought the best replica I've ever seen (it was a duplicate to the authentics in my existing collection, I would have NEVER picked up on it). I upgraded to their official authentication document and PayPal closed the case in two days' time. I was so relieved.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilithd4
1 review
2 helpful votes
July 26th, 2021

I uploaded an item for authenticate (not my first time using the website nor its authentication services. The representative, was extremely rude when I explained that I had already uploaded images as required for authentication examination and it's determination. The representative proceeded to contest that I had not uploaded the images so my item could not be authenticated. I further explained that the platform website was having errors while I was uploading and that in the end it showed the images were in fact there on the site and available for me to preview, it was an IT issue with their website which was not allowing them themselves to see the images. After this comment I also said that it seems to be a bit fraudulent to accept my money however not to have accepted the uploaded photos of the item, being as there could be no authentication if there were NO images to examine. The representative became irate and said I was making a false claim. I said I have proof the images are uploaded as I can see them on my authenticatefirst account. They grew upset and began speaking to me extremely unprofessional, I proceeded to ask to speak to a manager in regards to my experience and concerns about the situation and the representative... I waited two days for them to tell me that the images were not showing up on their end. The next thing I received response from the representative of authenticatefirst and they states they were the actual OWNER of the company and they continued to disrespect me and I explained I do use other authentication services such as real authentication.com and lollipuff.com and over there I am most certainly NEVER miss treated degraded or disrespectful in such an unprofessional manner as she "the owner" of authenticatefirst had treated me. She then proceeded to tell me to take my business to the other platforms. She also proceeded to tell me she was going to ban me from the use of the service on her site! I was thinking this representative cannot be the owner of an establishment with such poor customer service and such a poor attitude and way of treating customers, I suspected the representative was lying in order to save face, so I emailed the company on the website officially to explain my exper And let them know the representative was highly unprofessional and threatened to ban my authenticatefirst account. The email response said they were in fact the owner and would not be refunding me my past orders of authentication nor would they be authenticating my items in the future. I still have all emails and screenshots associated with this situation as proof of their misconduct and unprofessional way of speaking to a client (myself) I would highly advise that all professionals looking to utilize a professional authentication service or company for authenticating items for their business to think hard before using this company for the following reasons. I hope this saves a lot of people stress and money if they are deciding which authentication company to use, as this one has proven extremely unprofessional and disrespectful to the customers.

Tip for consumers:
Businesses and resellers whom have 100’s items to authenticate I would highly suggest to search elsewhere. Utilize other authentication services and sites. This company cannot conduct themselves in a professional manner. They prove this through their unjust actions, they do not care about their clients nor repeat customers. There are lots of professional, well established authentication businesses whom treat their clients with care & exemplary support, unfortunately authenticatefirst is not one

Products used:
Their authentication service

Value
Quality
Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

Funny how you don't show your disrespectful and slanderous comments. We are not your verbal punching bag. So NO we don't want to deal with clients like you, if you think we are just going to take your degrading and slander in order to make a few dollars, you have the wrong service.

Thumbnail of user jesp4
1 review
0 helpful votes
March 30th, 2021

I like using this service especially when you want to buy preloved items. I hope they can improve their performance.

Products used:
Authenticate firat

Service
Value
Quality
Thumbnail of user rachelb806
1 review
0 helpful votes
July 20th, 2021

I used them when I bought my jumbo Chanel off of fashionphile. They literally got back to me in ten minutes to let me know it was real. Super fast and easy

Service
Value
Thumbnail of user christinel802
1 review
0 helpful votes
March 30th, 2021

I have used Authenticate First 2x so far and will definitely continue with them, both times there was communication for extra pictures or questions. And got results in a timely manner. I would totally recommend them. Thanks again!

Thumbnail of user aw359
1 review
16 helpful votes
January 11th, 2020

So glad I found this site to verify a recent purchase I made on Poshmark. I looked at other authentication sites but they didn't have the option of providing written verification if needed for a refund/dispute and they didn't seem as legitimate as Authenticate First. The Jimmy Choo I bought checked all the boxes for being authentic and I was pretty sure it was- it just arrived with a weird smell so I wanted a second opinion. I received confirmation in less than 24 hours that it is authentic. I also paid extra to get an estimated value (what a great option for only an additional $5!). To my surprise, it valued at about twice what I paid for it! I'm so happy to have a source to go to for confirmation. Especially with such reasonable prices. The $25 was money well spent for peace of mind! I will definitely be a repeat customer. I've got 3 more bags to go! Thank you Gina for such a great service!

Thumbnail of user khanhn16
1 review
6 helpful votes
June 20th, 2020

They change the results in an unprofessional manner. I checked my bag before and it got authentic result, then I did it again with another picture (same bag) then got another result. I told them this problem and they erased the results of the first money. They can really check, but they are really unprofessional. If you want to check gucci, then you should rate it somewhere that specializes in gucci rather than them

UPDATE:: After I emailed them saying what they did was unprofessional and sent them other certificates, I told them to change the results and asked them to work seriously, my account was unable to useable. (image below)

Update:
They answered me below but I want to update the answer here:
Please check your email and see how I respond. I said they were two different bags, but I bought them together. Why did you delete them and change the previous result? Why is my account locked?
Change the results of previous orders and block my account? This is how you guys work? And let me be a scamer. Please clarify this. I tried to call and contact you but there was not answer

Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

First of all, we did not erase any results. Second of all, even though the serial numbers were the same, they were NOT the same bag - the QR codes were different.
You are trying to scam people, you are blacklisted from using our services again!

Thumbnail of user michelleh552
1 review
22 helpful votes
May 23rd, 2019

I just used them for the first time. I needed to authenticate two handbags and was struggling to find someone local, or online, who could do it accurately, quickly, and could be trusted. I somehow found their website and after reading it through, decided to have them authenticate the items. I sent my photos to them on Sunday night. By Monday night, I had a determination on both of them. They delivered on their promise, and now I have my answers. I will definitely use them again!

Products used:
Authentication service.

Service
Value
Thumbnail of user cynthiaa1363
1 review
1 helpful vote
July 10th, 2022

I tried Authenticate First for the first time today. I gave them 3 items that I was already fairly certain were real. I wanted to see what their thoughts were. All 3 items came back as authentic. One had some other information about the item, which I believe was also correct. I trust them and I'm thankful to have a certificate of authenticity to give my buyers.

Tip for consumers:
Turn around can be really fast...like a few minutes, or it can be up to 72 hours. Keep that in mind if you are bidding on an item that needs authenticating. Stick around on their site to see if they might have questions for you.

Products used:
Authentication
Authentication Certificate
Valuation
Information

Service
Value
Quality
Thumbnail of user chrism1780
2 reviews
25 helpful votes
May 29th, 2020

I Purchased a Louis Vuitton bag from Lv Boutique. Directly I sold it on Poshmark and it was Deemed Authentic the client got the bag authenticate by Authenticated First they states the bag was not realI told the client to speak with repairs at Louis Vuitton and the stated the bag was fine made Italy and its eligible for repair at Louis Vuitton. Please take the time just look for tips online how to authenticate all the date codes are online

Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

The bag should have had a code, not having one is a sign of a counterfeit. We could not call it authentic w/the missing code. Since you found the code, we
Were able to confirm it was authentic. While the code is not the only sign we use for authentication, it is a major consideration. It was beyond our control that you could not find the code and we should not be slandered because of it. This was your responsibility to find it, and it was obviously there.

Thumbnail of user marianaj7
1 review
0 helpful votes
April 4th, 2021

Amazing service and 100 % accurate. They care about their customers and are always ready to help. They give me a piece of mind when I'm buying pre-loved items. My go to! 10 star service!

Products used:
Handbags

Service
Value
Shipping
Returns
Quality
Thumbnail of user ziyaeddiny
3 reviews
0 helpful votes
April 21st, 2022

Once in a half of the year my man gives me cash to buy myself a bag. So i always use authenticatefirst

Thumbnail of user yuliannac
1 review
0 helpful votes
April 7th, 2021

Very good company, I will use their services again! Fast, easy and trustful. Best company tonauthenticate high end products.

Products used:
bags

Service
Value
Shipping
Returns
Quality

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From the business

World wide luxury handbag and accessories authentication services. We authenticate for both buyers and sellers. Is that handbag real? Authentication is necessary to avoid scams.

Company Representative

Thumbnail of user ginan5
G N.

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4.4
215 reviews
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