• Audio Trends

Audio Trends

Overview

Audio Trends has a rating of 4.02 stars from 26 reviews, indicating that most customers are generally satisfied with their purchases. Audio Trends ranks 12th among Speakers sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    3
  • Quality
    6

This company does not typically respond to reviews

Positive reviews (last 12 months): 90%
Positive
9
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • Love the store, impeccable customer service in person, so want to buy from you online also to support the business.
  • Everthing was very good except the Australia Post delivery which was very prolonged.

Critical highlights

No critical highlights yet

How would you rate Audio Trends?
Top Positive Review

“Will definitely buy again!”

Jose g.
2/8/24

Bought a pair of Sonos stands which seem to never be on sale. Great value for money and fast and efficient service.

Top Critical Review

“Unablle to receveive my ABC either on DAb+ or FM.”

Bram T.
3/30/24

I live in Rosebud Victoria and with my new Model One + I am unable to listen to my favourite ABC Radio National on DAB+ or FM, I should have bought the model that can use an external antenna to increase sensitivity. Sad as I am 87 now and this was my last purchase of a radio. AudioTrends Hi Bram Your shipping confirmation is below. Thank you again for your business. Your Shipment #*******288 for Order #*******187 Shipped By Tracking Number Australia Post: Z6A*******00960300 Billing Info Bram Taylor Villa 312, Village Glen, 335 EASTBOURNE Road, Capel Sound, Victoria, 3940 Australia T: *******783 Shipping Info Bram Taylor Villa 312, Village Glen, 335 EASTBOURNE Road, Capel Sound, Victoria, 3940 Australia T: *******783 Payment Method PayPal Express Checkout PayPal Express Checkout Payer Email *******@bigpond.com Shipping Method Australia Post - Express Items Qty Tivoli Audio Model One+ SKU: *******01949 Selected ColourWalnut/Beige 1 10 Argent Place Ringwood 3134 (03) 9874 8233 ABN: *******1280 *******@audiotrends.com.au

Reviews (26)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25) australia post (18) delivery time (21)
Thumbnail of user josetouceda9
1 review
0 helpful votes
February 8th, 2024

Bought a pair of Sonos stands which seem to never be on sale. Great value for money and fast and efficient service.

Service
Value
Shipping
Quality
Thumbnail of user stephen.draper5
1 review
0 helpful votes
December 25th, 2023

Purchased a Yamaha Receiver/Amp, phono preamp and some cables. Pricing was good and delivery was super fast considering it was the last week before christmas.

Products used:
Receiver/Amplifier, Pre Amplifier and connectors

Service
Value
Shipping
Quality
Thumbnail of user jaimies33
1 review
0 helpful votes
November 29th, 2023

I've been a customer of Audio Trends for a number of years, and have found their service and willingness to assist with any enquiries to be second to none. They will steer you towards the best purchase for your needs, not the most expensive.

Products used:
Replacement stylus.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markm5385
1 review
0 helpful votes
May 28th, 2023
Verified purchase

Ordered a Tivoli Radio and received it in Sydney the following day via Australia Post Express. Was kept updated throughout. The Radio is great and just what I wanted. Excellent Service - Thank you!

Thumbnail of user jacquelinef490
1 review
0 helpful votes
January 18th, 2023
Verified purchase

So far, so good. Delivery was quick and the product was well packaged and in pristine condition. Fingers crossed this will stop my individual Sonos players from stopping. Hopefully, this will also allow all 5 of my Sonos players to play at once with the station I have selected. This is my last hope. It has been an expensive way to have my music played throughout the house, but one I am hoping is now worth it!

Thumbnail of user johnb10850
1 review
0 helpful votes
April 17th, 2023
Verified purchase

Very prompt dispatch and delivery. Product as described and included the essential two to three pin adapter. Well done.

Thumbnail of user davidb9872
1 review
0 helpful votes
March 30th, 2023
Verified purchase

Ordered new amplifier on line. Staff were knowledgeable and helpful in assisting with selection. Price was very competitive. Free postage. Item arrived on time and very well packed. This is the second time I have ordered something from Audio Trends - very satisfied with service AND price. Highly recommended.

Service
Value
Shipping
Quality
Thumbnail of user zanen13
1 review
0 helpful votes
June 11th, 2023
Verified purchase

Always a pleasure to deal with audio trends, fast and secure delivery

Thumbnail of user brucec1515
1 review
0 helpful votes
April 2nd, 2023
Verified purchase

The product I was searching for, easy to order and a speedy delivery.
Audio Trends were most efficient

Thumbnail of user jennifera2174
1 review
0 helpful votes
May 20th, 2023
Verified purchase

Excellent customer service. Awesome products. Will definitely shop here again without doubt.

Thumbnail of user clives61
1 review
0 helpful votes
June 12th, 2023
Verified purchase

After doing some online research I decided to buy a Tivoli Audio digital radio. Audio Trends had the best price I could find and even undercut the listed retail price on the manufacturers website. I placed an order with them on Sunday evening, the item was despatched promptly Monday morning and arrived in Adelaide on Tuesday. Couldn't be happier with both the radio and the service from Audio Trends. Before buying the Tivoli I listened to the radio with my Beocenter 9300 connected to a pair of Beolab 8000 speakers. As much as I hate to admit it, I prefer the sound from the Tivoli which is 'warm' and seems to fill the room better. It is also imho a very good looking piece of kit.

Thumbnail of user lesliew649
1 review
0 helpful votes
January 11th, 2023
Verified purchase

I first would like to thank Simon Finch, for the great service and advice he offered to me, in helping me to choose with Soundbar brand l should choose, based on brand and quality and features.

Here also help me with any questions l needed help with in setting up my new Sonos Arc Soundbar and Subwoofer, and HDMI such as Arc and eArc for being able to use Dolby Atmos, through my LG OLED C8 TV.

Simon Finch, sure knows a lot about home audio and theatre and hi-fi products, as do the rest of the staff at Audio Trends.

Thumbnail of user bilien
5 reviews
0 helpful votes
May 16th, 2023

I purchased a Sonos soundbar to complement my new TV, and I've expanded my setup by adding three Sonos One speakers in different rooms, including this pair. The setup process is straightforward, and the sound quality is excellent. These speakers operate through Wi-Fi and are controlled via the Sonos app, limiting music playback to services compatible with the app or those available on your device. Some services, such as Spotify, require a premium subscription to use with Sonos. Personally, I enjoy using Amazon Music, iHeartRadio, and Spotify within the app, as they offer a wide selection of music. However, I've encountered difficulty getting "Radio by TuneIn" to function properly.

The recent addition of Airplay support was a much-appreciated enhancement, allowing me to play podcasts and other audio from my iPad, which was previously not possible. Although the speakers themselves are of high quality and simple to set up, I find the Sonos app to be somewhat cumbersome. One frustrating aspect is the inability to save speaker groups, necessitating the recreation of groups each time I want to play something new. Additionally, I've experienced some challenges with Airplay, especially due to the fact that my $700 playbar, which I purchased a few months prior to the other speakers, lacks Airplay support. While there is a workaround, it can be a bit complicated to get multiple speakers to play in sync.

I've come across suggestions that using the Spotify app directly might be an alternative to using the Sonos app. If feasible, this would greatly improve the user experience, as I would prefer to rely on the Spotify app rather than navigating through the Sonos "app within an app" setup, which is not particularly seamless. Although I haven't utilized the Alexa feature yet, it's reassuring to know it's available for future use.

Overall, this setup represents a significant upgrade from a portable Bluetooth speaker and offers a convenient "plug and play" solution for creating a whole-house sound system.

Service
Value
Shipping
Returns
Quality
Thumbnail of user seanc1009
1 review
0 helpful votes
March 27th, 2023
Verified purchase

The Rega MM Phono MK5 was purchased as an upgrade to my 15 year old Project phono preamp unit. While the Project unit supported MM and MC, this Rega unit is like comparing chalk and cheese.

Absolutely stunning, with no need to crank the volume on softer recordings anymore, plus the amazing benefit of more clarity. No doubt about it, the higher voltage and individual channel filters in this unit really do bring out the best in your phono signal. Initially I was skeptical and read a few reviews that raved about the unit. Well there not lying. Rega have created a winner here and I've no intention of upgrading any further than higher end MM stylus cartridges. I'd seriously doubt there would be any more benefit to be obtained. Even my old Project Phono unit was pretty good and still works but the difference between the 2 was so striking, I'm glad I upgraded. The old unit will be fine for a spare in case, but Rega all the way for me now.

This was my first experience with AudioTrends and I'll certainly put it out there that there a good company with excellent pricing and some nice specialised high end audio and that's worth supporting. While there delivery service is a touch slower than a rival competitor like Addictedtoaudio for example, they do get there and keep you updated onto the exact status which was accurate and correct. Everyone must understand that smaller specialist companies like Audio Trends etc can not operate with the same speed as a giant like Amazon but there not that far off and if they can keep on delivering great products(that are actually genuinely in stock and ready to ship) then I for one will be returning for future purchases and look forward to being a continuing customer.

Thumbnail of user bramt1
1 review
0 helpful votes
March 30th, 2024

I live in Rosebud Victoria and with my new Model One + I am unable to listen to my favourite ABC Radio National on DAB+ or FM, I should have bought the model that can use an external antenna to increase sensitivity. Sad as I am 87 now and this was my last purchase of a radio.

AudioTrends

Hi Bram

Your shipping confirmation is below. Thank you again for your business.

Your Shipment #*******288 for Order #*******187

Shipped By

Tracking Number

Australia Post: Z6A**************

Billing Info

Bram Taylor
Villa 312, Village Glen, 335 EASTBOURNE Road,
Capel Sound, Victoria, 3940
Australia
T: *******783

Shipping Info

Bram Taylor
Villa 312, Village Glen, 335 EASTBOURNE Road,
Capel Sound, Victoria, 3940
Australia
T: *******783

Payment Method
PayPal Express Checkout
PayPal Express Checkout

Payer Email
*******@bigpond.com

Shipping Method

Australia Post - Express

Items

Qty

Tivoli Audio Model One+

SKU: **************
Selected ColourWalnut/Beige 1

10 Argent Place

Ringwood 3134

(03) 9874 8233

ABN: *******1280

*******@audiotrends.com.au

Thumbnail of user andrewr1741
1 review
0 helpful votes
January 7th, 2023
Verified purchase

I found it easy to order online what I needed and pick it up from the store at a convenient time.

Thumbnail of user andrewc2184
1 review
0 helpful votes
February 16th, 2023
Verified purchase

Audio Trends were as reliable and professional as these places should be. Ordered on a Friday and had it Tuesday afternoon from Aust Post so both were excellent.

Thumbnail of user richardp2912
1 review
0 helpful votes
April 10th, 2023
Verified purchase

Very fast turnaround from order to delivery, and most importantly very good informative updates on the shipping and delivery.

Thumbnail of user dans2156
1 review
0 helpful votes
August 29th, 2022

Still waiting for the warehouse to dispatch
Was told its the warehouse's problem not this shop
Seems no one can give me a straight answer other than we will let you know

Thumbnail of user kirstenh36
Kirsten H. – Audio Trends Rep

Hi Dan,

I am sorry you are frustrated with your current experience. We are committed to providing great customer service and we would like to make things right.
I believe you placed an order for something that says ‘Despatched In 1 - 2 Days’, this means it is not in our current warehouse and needs to be ordered in. Unfortunately we are stuck in the middle at the moment, and as you may or may not be aware deliveries are a little bit slow at the moment and we are doing our best to get all our customers orders out promptly.
I believe you spoke with Andrew today 30/08/22 whom told you it would be arriving in the next day. We will express this out to you as soon as it arrives.

If there is anything else we can do, please contact me at the shop.

Kind Regards
Simon Lee

Thumbnail of user iant345
1 review
0 helpful votes
April 13th, 2023
Verified purchase

Fantastic to again be able to listen to records plus the price was great.

Thumbnail of user joanl692
1 review
0 helpful votes
April 12th, 2023
Verified purchase

Great service and advice.thank you! Exactly what I needed.

Thumbnail of user alexc1549
1 review
0 helpful votes
January 17th, 2023
Verified purchase

Received item promptly and happy with the purchase

Thumbnail of user darrylc163
1 review
0 helpful votes
February 14th, 2023
Verified purchase

I bought my new Wharfdale Evo 4.2 speakers online from Audio Trends. Wonderful sound. Very happy with purchase. Delivery was prompt. No hassles,great service.

Thumbnail of user brettb733
1 review
0 helpful votes
August 30th, 2022

In all my dealings with Audiotrends I have found them to be not only helpful and accommodating, bit genuinely interested in looking after the interests of the customer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kirstenh36
Kirsten H. – Audio Trends Rep

Hi Brett,
We’re so happy to hear you have great experiences at Audio Trends. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to see you again soon.

Sincerely,
The whole Audio Trends Team

Thumbnail of user omarj31
2 reviews
2 helpful votes
January 14th, 2020

I was interested in Garrott Brothers K2. The service is quite good, this product arrived in perfect condition. Without any hesitations, I will order once more.

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Thumbnail of user kirstenh36
Kirsten H.
Typically does not respond to reviews

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