Back in April of 2012, I placed an order with them. Rather large in fact. Before I go any further, I had been dealing with them for over 5 years. And had absolutely no trouble with my orders. And usually, the items I bought, regardless of the size of order. Again, no issues... In April of '12 I placed an order for various audio/video items. And a few computer related accessories. Being, I understand that if you elect to wait for shipment till "all items" are in stock. I patiently figured on 6-8 weeks. Finally, in early July, I emailed them with a congenial inquiry into, what was the "status" of my order? Their reaction in the email reply was I had just submitted the order. And I need to wait 6-8 weeks depending on whether or not they had all items that I ordered in stock... Like I mentioned before, I already knew this. So, I sent them a 2nd reply email. This time with the original email that contained the date and the list of items ordered. The reply to that email was friendly, but asked if I wanted to continue to wait for or close the order and get a refund. Based on their incoherently stated fact they didn't seem to know much that I even placed an order. I opted to close the order, and ask for a refund. No complaint with this, the check arrived with 10 days. And that was that. But before I passed judgement or decided to shun them completely. I decided to do a web search on any info I could obtain review/complaints about them. In a nutshell, there was more negative than positive entries. And I had noticed a lot of them (negative) were just in the last year or two. At that point, I decided to look for another vendor. And I found one that was actually more user friendly on their website. There was also good communication, if there was problem. Which was rare, and non irritating... My reason for the "2 Star" rating, was to give them the benefit of the doubt on a few things. Even though they were disarrayed about my order. There was no battle about closing the order and getting my money refunded. Also, I left the rating that the fact, they were at one time "Johnny on the Spot", as they saying goes. It's sad they have deteriorated in their business operations. I like to be detailed in explanations, especially when reviewing negatively, as well as newly informed on current overall reviews. Thanks for Reading... Greg... from West Lawn, PA