Audible

I love books and love to read, but I don't have the time with a growing family and challenging career to keep up with everything I want to read. Audible is the one thing that keeps me connected to my favorite authors, new books on topics I enjoy, and now podcasts as well. For my commute, business trips, picking up my kids from school (which now takes an hour due to distancing precautions), I'm able to stay entertained and informed thanks to Audible.

They sign you up, run it through a credit card when you sign up with Amazon prime. They never email you are being billed and it's a scheme. Took me awhile to catch in because fees hidden in my credit card. This company is what's wrong with the world today. Greed and deception

As soon as I cancelled by AUS subscription they started charging me even more for a US subscription that I never signed up for. Have contacted them and they've cancelled it saying they dont know how it would have happened... will see if I get a refund. It's a scam and not worth the hassle.

I always hear their commercials on NPR, which seems reliable to me! So decided to give them a try. Signed up for the free month, which allows 1 credit. I chose a "book" but it was 15 minutes long. Called customer service, which is a call center in India, they transfer me to another dept. who promptly tells me I qualify for all kinds of free stuff and all they need is a credit card for shipping. I said I wouldn't be willing to do that, and mid-sentence they disconnected the call.
I called back to get my full credit to try another book and to report what sounded like a serious scam, qualified by them hanging up on me when I refused to give a credit card to them. They did restore my credit but did not acknowledge the prior call.
I am actually really shocked that this is the experience I had with Audible, not at all what I expected... very low end.

Literally the worst online service experience I've ever had. I set up a trial Audible account, but when I tried to cancel it via their website it didn't work. So I emailed them and was told it was cancelled. It wasn't. They then proceeded to bill me for several months. Eventually their US team managed to cancel my account (for some reason my account details were stored with Audible US, despite me setting up the account in the UK). But the refund they sent didn't include the transaction fees I've been charged by my bank and it didn't factor in exchange rates. So I'm still out of pocket, despite the refund.

I thought I was doing great with a yearly payment of $229 for some 30 book credits. But now it turns out that I lose all those credits if I cancel my membership and I can't listen to all those books in a year. Argh! I feel I have paid for those credits--that's what the $229 was all about. And they don't refund my money either! Only reason they are still in biz must be all the stupid people like me who didn't realize what they are up to.

Paid for membership monthly for years. Continually had issues with downloading. Unexpectedly hacked and needed to update my info to continue membership. Passed around and 4months later I finally just cancelled. All the titles I paid for are now unavailable. I paid for them! Nobody has been willing to assist me. Didn't want to cancel just update my info. Was repeatedly told by answering service in other countries that it was handled and also I needed to speak with Amazon. Received contact from Amazon asking for my social security number. Never provided this in the first place and not about to. Total scam. So now I'm out $100's for my membership and cut off from titles I PAID FOR! Total sham. Screw Audible and screw Amazon. What a $#*! show

To start, I don't remember signing up for an Audible membership. I recently discovered that I have been charged for the past five months.
I have already canceled my account, but Audible is still charging me.

It's really disappointing. I have lost trust in Audible and will be cautious about any future dealings with them. I would rather avoid any further involvement with Audible.

Be careful when dealing g with audible.

After downloading my free books, I decided to cancel a month after my free trial window. I did so on the app. Or so i thought! Months later, i discover they are still billing my card. Shame on me for not noticing. I went back to the app to see what was going on, but my app had no personal info on me.? I called the number and reached a really proficient customer service rep, but try as she could... she could not find any record of me. Even though they had racked up $130 on my credit card! And, the free trials I downloaded seem to be MIA. Man - please beware! Don't do it!

I can't rate the company past signing up. I go to create my account and it says I already have one. Which was impossible because the email is brand new. However, just to be sure. I created another new email. The same thing occured. It bypasses the free trial and insists I pay for a membership. I tried to contact customer service but that just lef me in a loop back to the help forum.

Beware: when you quit your monthly member if you don't use your credit that you paid for the take it away. You lose it. Amazon is basically stealing your money. Also I bought a book. When I finally went to listen to it a few months later they locked it. I have to to buy it. They are a company of thieves. It is call stealing, yet they get away with it.

The only reason I didn't take a star off for the mistake was because its so hard to tell how this kind of crap happens. There's a checkbox that's not unchecked, or a customer service or sales person adds in some free trial and nobody's paying attention, next thing you know you have a years worth of fees for a service you're not even using. This happens all the time, and is why I pick through my bank and card statements with a fine toothed comb. Even then, this charge slipped through for months on end.
Audible refunded all of the months of fees in the end.
This is why I keep sticking with Amazon (their parent company). They have the best customer service. I even cut cable and only ever bother with Netflix and Amazon videos.