Auctiondirect

AUCTION DIRECT USED CAR DEALERSHIP IN RALEIGH NC AND AT THE CORPORATE OFFICES IN OAK BROOK, IL REPRESENT DISHONESTY OF THE WORSE KIND. EVERYTHING IN THIS REVIEW AND MORE WAS TWICE SENT TO AUCTION DIRECT CORPORATE OFFICE WITHOUT A RESPONSE. I HAVE CONDENSED MY COMMENTS FOR THE SAKE OF BREVITY BUT HAVE INCLUDED THE HIGH POINTS TO ENSURE THE READER HAS A FLAVOR OF THE DISHONESTY DISPLAYED BY AUCTION DIRECT. I VISITED THE DEALERSHIP TWICE BEFORE FINDING A VEHICLE THAT COULD HAVE SUITED MY NEEDS. BUT THERE WERE SOME ISSUES THAT CAUSED ME RESERVATIONS ABOUT BUYING A CAR THERE. THE BACKUP CAMERA WAS TOO SMALL TO BE OF ANY VALUE. THE TRADE IN OFFER FOR MY VEHICLE WAS $1800 BELOW KELLEY BLUE BOOK MID RANGE. AND THE DEALER SERVICE FEE HAD INCREASED SINCE MY FIRST VISIT. I WAS READY TO LEAVE. SOON I WAS ENCIRCLED BY THE SALES REP, A COUPLE OF MANAGERS AND OTHERS TELLING ME WHAT THEY WOULD DO FOR ME IF I BOUGHT THIS CAR. SOME CHANGES CAME QUICKLY. THEY INCREASED THE TRADE IN ALLOWANCE BY $200 AND REDUCED THE PRICE OF THE CAR BY $200. WE TALKED ABOUT THE INTEREST ON THE LOAN AND THEY WERE ABLE TO LOWER THE INTEREST. BUT I DIDN'T WANT TO BUY A CAR FROM AUCTION DIRECT. THE SALES REP WHO SERVICED ME ASKS ME TO TAKE A LOOK AT ALL THE PAPER WORK. I THOUGHT THIS WOULD GIVE ME SOME TIME TO FIND A WAY OUT OF THIS PLACE. IT WAS GETTING LATE IN THE DAY AND THE SERVICE REP WAS PUSHING PAPERS TO ME TO SIGN OR INITIAL. ONE OF THE DOCUMENTS WAS THE "BUYERS ORDER". THIS INCLUDED A WARRANTY PROGRAM OFFERED THROUGH AUCTION DIRECT THAT MORE THAN DOUBLED MY MONTHLY PAYMENTS. BUT WHY WOULD I PURCHASE A WARRANTY PROGRAM WHEN THE CAR I WAS LOOKING AT HAD A MANUFACTURES WARRANTY VALID FOR THE NEXT 24 MONTHS, THE SAME PERIOD AS THE EXTENT OF THE LOAN? THE CRUSHING BLOW I NEEDED TO WALK AWAY. I TORE UP ALL THE PAPERS AND STARTED TO LEAVE. THEY STOPPED ME AND APOLOGIZED FOR THE ERROR. BUT THEIR EFFORTS TO HIDE EVERYTHING NEGATIVE IS A BLACK EYE THAT WILL LINGER WITH ME FOR THE REST OF MY LIFE. MY SUGGESTION TO ALL READERS OF THIS STORY IS SIMPLY DON'T USE AUCTION DIRECT FOR YOUR USED CAR NEEDS. YES YOU CAN FIND NICE LOOKING CARS IN THEIR LOT BUT EVERYTHING ELSE ABOUT AUCTION DIRECT IS PHONY AND DISHONEST.