• Atlantic Shopping

Atlantic Shopping

Overview

Atlantic Shopping has a rating of 3.26 stars from 23 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Atlantic Shopping most frequently mention customer service. Atlantic Shopping ranks 69th among Furniture sites.

  • Service
    4
  • Value
    4
  • Shipping
    3
  • Returns
    4
  • Quality
    3

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
4
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What reviewers want you to know

Positive highlights

  • Quality is excellent and the customer service received was great!

Critical highlights

No critical highlights yet

How would you rate Atlantic Shopping?
Top Positive Review

“Excellent reliable service”

Julian D.
10/13/19

Excellent customer service as well as a friendly and reliable approach. The team at Atlantic helped us each step of the way to ensure that the product we wanted was of good quality but also at the right price. I would certainly work with them again and have no hesitation in recommending them.

Top Critical Review

“Awful products and customer service”

Tracey C.
1/16/21

We ordered 2no stools from Atlantic Shopping and they arrived both scratched and the backs of the chairs are different colours! Customer service awful! If I could put zero star rating I would!

Reviews (23)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5)
Thumbnail of user traceyc203
1 review
0 helpful votes
January 16th, 2021

We ordered 2no stools from Atlantic Shopping and they arrived both scratched and the backs of the chairs are different colours! Customer service awful! If I could put zero star rating I would!

Tip for consumers:
dont bother

Products used:
We ordered 2no stools from Atlantic Shopping and they arrived both scratched and the backs of the chairs are different colours!!! Customer service awful!! If I could put zero star rating I would!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarojn1
1 review
0 helpful votes
March 30th, 2022

I bought two Skyline office chairs which looked great and felt comfy for about a year. Then, just out of guarantee, the seat became very flat and hard, like sitting on wood - and finally, after only occassional use over 4 years, one of the seats has literally snapped off. The metal pole holding the seat in place is very thin metal. So this is a great LOOKING chair, but not very functional.

Tip for consumers:
Great looking products, but not very well made.

Products used:
Office chairs

Service
Value
Shipping
Returns
Quality
Thumbnail of user philomenao1
2 reviews
1 helpful vote
November 27th, 2020

I recently purchased 6 Maxwell dining chairs from Atlantic and because they were unsuitable decided to return them. They were not comfortable. The seats were much firmer than they look in the online photos or as described. What I didn't realize however is that since the chairs were delivered in three boxes, each box attracts a £20 pick up charge for returns. I paid £20 to have them delivered to Ireland and £60 to return them. I didn't become aware of this until I organised the return. I am really aggrieved by the fact that I'm out of pocket by £80 as a result of my dealings with Atlantic. I won't be purchasing anything from them in the future and want to warn customers to check the fineprint when ordering.

Thumbnail of user normant181
1 review
0 helpful votes
November 22nd, 2021
Verified purchase

After specifically asking for a swatch to match the colour of bar stools to my kitchen, I was told swatches weren't available but categorically assured the colours on-site were a perfect reflection of the actual product. THIS WAS A LIE. The actual colour is a taupe-grey, not a light grey. As I no longer have the original packaging (but am happy to buy replacements and return the goods in the new packaging), Atlantic Shopping are unwilling to help - this despite the blatant mis-representation of the goods by one of their employees. BUY FROM THIS OUTFIT AT YOUR PERIL

Products used:
Bar Stools

Service
Value
Returns
Thumbnail of user kimberleyn34
1 review
0 helpful votes
January 26th, 2024

Very poor quality, chair ripped and after sales care not helpful, refused to assisst in replacement, only had the items a couple of months

Tip for consumers:
After care poor, quality poor, prices high

Products used:
Bar stools

Service
Value
Shipping
Returns
Quality
Thumbnail of user stuartw90
1 review
2 helpful votes
October 9th, 2019

Ontario bar stools. Bought four three months ago and the quality of the stools are very poor, you can see the wood under the leather as there is not enough padding on the armrests. Contacted Atlantic and said all four stools now have cuts on the end of the armrests but just kept saying they we had damaged them.
I put a review on their website to highlight the issues of these stools but it has not been published, very concerning for buyers reading only good reviews and no bad reviews.
I will be taking this further

Thumbnail of user scottp302
1 review
0 helpful votes
August 27th, 2019

Avoid this Co.
Placed an order for two different fabric stools so that we could decide which fabric we wanted for a further order of another four stools.
I then received an email requesting I call them.
I promptly called Atlantic Shopping & was informed they did not want my order becuase at least one of the stools would be returned. How else can one decide which fabric stool is preferred?
Business must be good!
My money has been refunded.
Never ever again... waste of time!

Thumbnail of user cg379
1 review
1 helpful vote
September 26th, 2019

Just been charged £40 for returning a faulty item they claim isn't faulty...

Awful returns policy for a predominantly online shop!

Thumbnail of user sarahs697
1 review
2 helpful votes
December 14th, 2018

After less than 2 months my chair broke... the others are showing signs of breaking... Customer service is lousy and they refuse to refund... I am currently seeking legal help...

Stay away from this tin pot company and don't waste your money buying their substandard products...

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From the business

Atlantic Shopping's range of bar stools and kitchen stools, now incorporate a range of matching tables. Some breakfast bar stools are exclusive only to Atlantic Shopping and you have a choice of gas lift versions through to ones with of a fixed height...

Company Representative

Thumbnail of user anill5
Anil L.
Typically does not respond to reviews

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