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Athleta has a rating of 1.6 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Athleta most frequently mention customer service, credit card, and second time problems. Athleta ranks 93rd among Yoga Clothes sites.
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My orders have all been great. Unfortunately I have noticed a trend toward very large and unattractive pants being sold by Athleta. I understand that styles change, but PLEASE bring back much LONGER (full length) and skinnier work pants as options. I couldn't wear ANYTHING that you current list as "work clothes" except maybe some of the dresses. Thank you for "listening!"
I ordered items in October. My items kept saying "shipping label created, shipping soon" for months. In January, it was finally changed to "shipment cancelled." I called and they can confirm they see the shipping and tracking number was cancelled/ never sent, but they cannot issue me a refund because it has been more than 90 days. I went on their online chat and got the same answer. I don't get a refund because you never sent the items? Now I am out $200. What type of business is this?
I would have loved to be able to give a higher review if the service had been at least a little faster, but there was only two people in front of me and i stood there for around 20 minutes.
Once I discovered Athleta, I bought about half of my clothes from them. Dresses, shorts, sweaters, sweatshirts, skirts, socks, everything! The designs, the fabrics, quality, etc. all met my expectations. I don't like paying full price for anything but I would for Athleta just to make sure I got items that I liked.
I had a Gap charge card forever, probably 14, 15, 16 or maybe more years. So, when I started shopping at Athleta, I just used my Gap card. A few months ago, an Athleta associate talked me into opening Athleta's. Meanwhile, I closed my Gap card since I could use my Athleta card at Gap. BIG mistake.
First, I returned some items that I had purchased with "rewards" and was told by the store that I would get that credited on my statement. Five months later, no such credit. That was $45. I pay all of my bills as soon as they arrive. And I don't make payments; I pay in full. Twice in four months, I've gotten a statement saying that I MISSED a payment. If I had gotten a statement, I would have paid it. Period. This could be a USPS issue, sure. But, I've not had the problem with any other bill that I've received. And, I've not gotten my $45 rewards credit and, so, I cancelled this card.
Now I don't have a Gap card or an Athleta card. Maybe it's time to find a new store. Ugh, so disappointed.
I do like some of the running pants, but it's overpriced in my opinion. Go to Ross or TJ Max for your workout clothes. Same quality products for A LOT less money.
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