Athleta

I purchased a backpack for my daughter and within 3 months there were holes in the water bottle holders. The item would not be refunded or replaced and there was no acknowledgment of the poor quality of this item. I will not be buying any further items from this company as the competitors have a much better quality and is in fact cheaper!

Everytime I go into Marketfair Athleta store, I feel uncomfortable, as if I'm being watched, the only black in the store, and im the only one being helped, each time. At first I just thought it was me. The second time the same results, I return all my 300+ dollars of items.

Don't EVER order anything from this company! Two months ago I placed an order with them. They shipped the wrong items. They required us to ship them back which we did and we even have a confirmation from them that they got it. BUT no refund was given to us. I've spent weeks trying to get them to give us back the money and they just never respond. Go online to their chat and after 45 minutes they'll tell you they will have someone get back to you. But of course they don't. They will just steal your money! "we will get back to you" is what they say but won't give you an email address so you can send your proof. It's a lot easier to say they don't have a record of the return, when it isn't staring them in the face. This is how they treat their recurring customers. Every error was theirs. We did everything exactly as they required and yet they just keep the $97, and put us off. Save yourself the stress, it simply is not worth it! Do not trust them! Here's the proof

After I received an email like my visa card "looks like fraud to them" which is totally nonsense; I had to call them to verify my info and they switch me from one agent to another to verify my info again. Why? It was an annoying experience with an unprofessional customer team. I decided not to continue with this order and spend my $300 with Spanx. Much better experience! Goodbye atleta, never again!

The amount of time it takes to get a refund is completely UNACCEPTABLE. I've reached out TWICE to customer service asking about the status of my refund that was received by them weeks ago and they just tell you to wait. This has happened with a previous order, too. Now I'm assuming my order will get lost in the shuffle of all the Christmas returns and I'll have to reach out to them YET AGAIN wondering where my refund is. Terrible and inconvenient!
Also, they use a shipping company called UDS that oftentimes steals or misdelivers packages. Do I need anymore reasons to stop shopping at Athleta? I don't think so.

I ordered a pair of shorts that ended up to be too big so I did a refund. I received an email that they received them and they would be doing a refund. Long story short, I never received my refund…they said it was processed back to my Apple Pay and told me to contact them. So I did and apply pay said that they didn't see anything to contact Athleta or my bank. This has been a nightmare and lesson learned! I will never order online from them again. So, they get their shorts back and my money. Wonderful scam they have going on. I'm very pissed!

I had to change 2 sizes on an online order a few hours after making the initial purchase. I had to speak to 3 different representatives who were all very friendly, unfortunately gave me false information each time (this was why I had to keep calling back). In the last phone call, I was told I would be sent a coupon in my email for my troubles to be disappointed again. They seem like they will tell you anything to get you off the phone. The items were ok but definitely not good enough to outweigh how customer service makes you feel.

I ordered some dresses on a Tuesday night. I paid an extra $25 to receive it on Thursday. Athleta did not send dresses overnight as it said it would. They used some company called LaserShip delivery service, not FedEx or UPS. I didn't get the dresses till Saturday after I left on my trip. They are totally unreliable.

I see so many ads about this brand and it's so annoying. I'm all about athletic apparel but the outfits suck. STOP or find another designer.

Purchased a $92 dress. Returned it within 24 hours of it arriving at my house. I tracked my return via UPS and it has been sitting at their warehouse for weeks without being processed. When I call they keep pushing the date back that I should call yet again and maybe they will give me the refund I am owed. NEVER shopping with Athleta again.

I bought several t-shirts and within a few weeks all of them had little holes in the front. I brought them back to the store with my receipt but they wouldn't accept the return because I'd cut out the little tags inside (they were itchy). And the salesperson acted like a total jerk about it, like I was trying to return stolen goods even though I had the receipt. Never buying from them again.

They constantly lie about everything. Regular shipping is 5-7 days and it never ships in that time and they lie non-stop to explain why. It is always the shipper's problem or say it did ship it just isn't tracking. Oh and the post office lost my order and their customer service told me it was my job to track it down. Too bad as the clothes are decent customer service for this entire company sucks.

I recently placed an order in December. I waited for the item for 2 months on backorder. When I went to check if it had shipped the order said cancelled. I called and they said my card was declined and they transferred me to synchrony. Synchrony Visa Athleta card company said that wasn't true. No charges were attempted or declined and they are sorry I was told that, my card is in excellent status. Don't waste your time. Apparently if they can't fulfill your order, they just make something up! I think I'll spend my money at an honest company with some integrity.

I used to love Athleta. I have spent thousands of dollars on their leggings. The same leggings I have ordered for years no longer fit. They keep making changes to their products; unfortunately, these changes are not making products better, they are making them worse! The exact same pair of lettings no longer fits me. I read other reviews complaining about this. In addition, their customer service is terribel. Off to Lulu Lemon I go.

Needed an e-gift card to be sent that day. Ordered, paid and now for 36 hours it has said ‘processing order'. Every other e-gift card o have ever purchased has been sent within the hour. I have repeatedly submitted customer service requests and no one has contacted me. This place feels like a scam.

I bought some pants from Athleta and tried to return them three days after the "shipped by" date had passed (I didn't actually receive them until several days after that date). It turns out that Athleta will not take anything back if it is even one day over their deadline. I tried calling their customer service line and got the same response. I have never dealt with a retailer that has been this rigid. They suggested I send the clothes to a used clothing outfit and try for a gift card. But of course I don't want a gift card. I want my money back and I never want to shop at Athleta again. Honestly, their clothes are just OK, and their policies are ridiculous.

Bought a sports bra. It wasn't even packaged with a shipping invoice. It wasn't packaged at all. Probably a previous return. This bra is cheaply made with fabric that sticks to your clothes so you can't wear it under anything. It is for little girls trying out big girl stuff. Not for grown up women needing a real bra with real support. You can see the outline of the bra under anything. The fabric bunches up in the middle. Just the fact that it wasn't packaged turned me off. First time with Athleta and the last. Would add proof of purchase but they didn't send a shipping invoice.

Not only did it take nearly a month for it to arrive, alongside that it took 2 weeks for someone to even respond when I'm asking for follow up.
But when it finally does arrive its scribbled all over?! How is this acceptable?!

Literally got leggings with marker all over them! ₩

My experience other than buying these item has been the absolute worst amongst any companies I've ordered through before.

I want this FIXED.
Won't let me upload a photo because it's too large
I've already posted on trust pilot as well.

I ordered 2 leggings, that weren't cheap. I received my items and didn't like them at all. Quality was garbage and not worth the price of them. I sent them back for a refund. First, they didn't want to refund me fully for the leggings. Second, I sent them back almost a month ago and have yet to receive my refund. First time I called,, they told me 10 business days. I waited and called again about getting my money back. Second time I called, they told me 15 business days. I waited 16 business days and still haven't received my refund. Called again and now there is a case that was filed to get my refund. Now I have to wait another 3-5 days just to be put through the ringer yet again. This was my first experience with this company and surely will be my last. Customer service is absolute garbage. I'm livid and I'll never ever give another penny to this awful company or any of their affiliates. I'll be sure to let all my friends and family know about this nonsense as well. Never have I ever had to wait this long for a refund after they received their product back from me. Shame on you Athleta! Never again!

I had an item in my shopping cart - was looking for another item and the item that I really wanted in my shipping cart was gone - HORRIBLE - what a complete waste of my time!

Order lost, no one takes accountability for anything. I will NEVER use this company again and will warn others to stay away.

This is the most ridiculous experience I ever had with Athleta. Not for the first time, I received an item that was dirty (oily stain on Hoodie). I returned it right away and now over 2 month later I am still fighting to get a refund. At first I was told 10 business days after I sent it; then it was 10 business days after they received it; now it's well over the given timeframe and I am supposed to again waiting 24-76 hours until I hear from them (for the second time they were supposedly starting an "investigation" into this). Customer service used to be more helpful and were able to issue a refund right away. When did this change that their customer service people seem to only be able to copy/paste standard replies and are not able to help one bit with any issues?

Order 1WX2RB8
Athleta sent me the wrong size brooklyn jogger- and while the associate apologized about their mistake and understood it was their mistake- they explained they could simply not exchange final sale items. It's not my fault if they sent the wrong size. Will be aaifing for a soljtion