• Asus

2018 CUSTOMER CHOICE AWARD

Asus

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Asus has a rating of 3.3 stars from 122 reviews, indicating that most customers are generally satisfied with their purchases. Asus ranks 30th among Laptops sites.

  • Service
    25
  • Value
    27
  • Shipping
    21
  • Returns
    18
  • Quality
    25
Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
1
Negative
8
9
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • It was then that I began to experience just how infuriating it is to deal with ASUS customer service.
  • I had to travel a long way to the service center and ended up replacing the harddrive.
How would you rate Asus?
Top Positive Review

“Almost five stars”

Umziusm U.
12/9/23

Their laptops are durable! Let me just start by saying that. I used one of their laptops for almost three years and it did not break or anything. Had some problems with the audio but the tech service had that fixed within the insured term. They can build quality electronics, reliable. Can't say that they are too innovative since they are just going with the flow, and their smartphones do not have a lot of prominence in the market. Anyway a solid choice for computers i guess

Top Critical Review

“They've fallen a long way - DO NOT BUY”

Carlie R.
1/26/24

They've fallen a long way. My last asus laptop last 7 years with heavy use before it started to crap out. So I bought another one and it was malfunctioning within a couple months. I've now only owned it for 13 months and 3 months of them, it's been in a repair shop. They promise it's all overnight and rush service, but the longest it's been gone for at a time is 7 weeks with no communication or updates. Their products are GARBAGE and their customer service is even worse. DO NOT BUY. They have two repair shops on the entire north American continent and they fight you about what should be repaired "because we can't replicate the problem".

Reviews (122)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) service center (3) laptop (35)
Thumbnail of user alant697
2 reviews
6 helpful votes
January 22nd, 2024

I have been buying ASUS products for many years as most serious gamers do. My last experience I have to say is not good. I use a ASUS ROG STRIX, the Laptop operates fine, but here are the bad points. While I understand them no longer having disc drives, I have no idea when they have no SD card Slot. I had to buy a converter in order to use my SD cards.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bevs12
9 reviews
14 helpful votes
January 18th, 2017

I bought my Asus PC to surf the net, blog, watch movies and a bit more. I debated to give it a 2 vs 3 stars. Because, it's been months but now I'm finally used to it, even now I miss my HP... So it's not all that. I do recall, when I first got it, I had serious issues and had to take it back to Best Buy technical station to have it looked at. Turns out the PC was rather complicated when it comes to simple functions, if you ask me. And that Windows 10/Corona installed was nothing but a Corona nightmare, let's not even mention the webcam and how to cut it on... And the fogginess of the cam.

It's been a very uncomfortable journey with this Asus PC. I never dreamed I'd miss my HP as much as I have. I debated whether to buy this one or stick with the HP's. My first choice was the Apple but for the screen size I insisted on having, was too expensive for my budget. Thought I'd try a different brand. The next time I will buy another HP. Let's just say, when it comes to Asus, "Simplification n Ease"... Are definitely not the right passwords.

21 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

ASUS is a leading company driven by innovation and commitment to quality for products that include notebooks, netbooks, motherboards, graphics cards, displays, desktop PCs, servers, wireless solutions, mobile phones and networking devices. ASUS ranks a...

How do I know I can trust these reviews about Asus?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Asus?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business