Aspect

Heating pipes leak obvious but location not precise. Used full kit took 3.5 man days to locate one leak!

Fake quotes and don't provide material with them even when being told before booking the job. So they add collection fee and other fake fees and can't provide receipts or evidence.
Poor customer service.

Where to start with this farce, I'll start at beginning

1. Made appointment. Everything done swiftly and engineer confirmed
2. No engineer arrived. Had to call and rearrange
3. Engineer turned up. Mumbled about not used to mitsubishi air conditioners even though make and model provided to aspect
4. Didn't have any tools to hand to do any of the basics had to use mine
5. Took cover off (opened the bonnet) saw there was power. Didn't run any diagnostics (which there are on YouTube video online) kicked the tyres then decided he didn't know and offered to replace whole unit.
6. Charged 1.5 hours callout £155

DAYLIGHT ROBBERY!

We needed some works done at a rental property and I thought I would give Aspect a try. When I received their quote it was eye-wateringly expensive (over £8k to fit 4 fire doors, re-varnish a kitchen worktop and a couple of other small jobs). Despite that, we went ahead, thinking that at least the works would be done right, by a professional company. How wrong we were...

In short, 3 of the 4 fire doors were fitted with gaps that don't meet requirements (thus rendering them useless), one has a lock that doesn't work and the kitchen worktop looks like it has been done by an amateur. Shockingly poor quality for the amount they charged. They also took the remaining 50% of the invoice from my credit card without approval, which is frankly unbelievable.

I have now spent the last 2 months being repeatedly fobbed off by their customer service team. Their policy seems to be to keep denying everything until you eventually go away. I am now looking at reporting them to trading standards and seeking a chargeback from my credit card company. I feel completely ripped-off and certainly won't be going anywhere near them again.

Our boiler started playing up and after investigation by an engineer from boiler service company, we were told it is probably due to the leak under the floor. Found this company and booked them. Engineer showed up just after 8am and started his investigations. The work was carried up very slowly, specialist taking his time. Using the infrared camera he has discovered a patch under the floor but said it is due to the air circulation in the small room it was detected. He continued with the work draining system, bleeding radiators very very slowly finishing just before 5pm. He would have continued longer but we needed to leave home. The company charges you per hour so we ended up with the bill over £1300and the "specialists said it is boiler's fault and there is no leak. A few days later we woken up to downstairs full of water, flooded neighbours. Asked another company to come and fix it and surprise surprise -leak was exactly where the aspect engineer has ignored the patch of heat. Upon contacting Aspect i had a general reply saying basically not their fault. The other company we have hired known of Aspect and said it is not the first time they heard about problems with them. Avoid - they don't know what they're doing and are very expensive. The other company we hired to do the leak investigation quoted us for all the work upfront for £650

Meaningless Guarantees, Broken Promises, False Claims of Concern, Misleading Statements of Standards

Aspect is a London based property maintenance company that provides tradespeople performing plumbing, electrics, heating, roofing, glazing, drainage, decorating and pest control on an emergency repair, planned maintenance or refurbishment work basis.

I am the tenant in a flat in relation to which Aspect was hired to carry out some roof repairs work this summer and as such dealt personally with the tradespeople provided by Aspect as well as the employees of Aspect in their head office when a number of issues went very, very wrong.

In my experience, Aspect is worse than a company that provides poor service. Aspect clearly knows how to describe quality services and knows what statements and promises potential customers look for. When problems arise, Arise knows how to express concern that their "usual" quality standards have been met. They give "guarantees" about the service provided and service expectations. They make are statements about the standards they meet and providing peace of mind. They claim never to over-promise.

But they don't know live up to their promises, their standards, their guarantees or even their claims of concern. They know what they should provide and what they promise to provide. They just don't deliver.

I recently posted a review about the problems I had after my well-intentioned landlord hired Aspect to carry out some roofing repairs. While the roof was adequately repaired in the review I described how everything else about dealing with Aspect was a problem.

I described the problem when the scaffolding Aspect erected with a huge "Aspect" sign was left in place for weeks after the job was complete, long after it was reasonable that it should have been removed. The scaffolding was only finally taken down after pointed, then annoyed, then angry messages were left demanding its removal.

I described the struggle when Aspect left a large pile of debris covering the front garden of the property, and despite assurances that the mound of debris would be removed shortly after the scaffolding was removed nothing was done for weeks. Despite repeated requests by my landlord, Aspect left the debris so long that it became a neighbourhood tip, an eyesore and a health hazard. Eventually, my landlord incurred the cost of having the debris removed by a private contractor, as Aspect failed to respond and refused to clear up the mess they left behind.

I described the careless actions and uncaring attitude of Aspect. Aspect damaged the building when erecting their scaffolding, disconnected fittings and failed to reconnect them despite repeated requests to do so. They managed to disturb and apparently dislodge a wasp's nest, which resulted in my second floor flat being infested with wasps. As a result, I was repeatedly stung by the angry wasps, and I am now required to incur the additional expense of having the wasp nest removed as a result of Aspect's clumsy and careless behaviour.

Aspect responded to the review I posted, and their response confirmed all of the points which I have raised. They admitted that they were aware of the problems caused by their work. They also admitted that they had failed to deal with these problems. They were also aware that the problems had been brought to their attention and that despite their knowledge of the problems and that the problems had been raised with them, they had done nothing.

In the response of Aspect they claimed they wanted to resolve the problems that had been raised so I responded to Aspect twice in an effort to take them up on their claim. Aspect done nothing to respond to me and has just gone silent.

When the actions and responses of Aspect are considered, my experience has been:

- The Aspect Guarantee – UNDEPENDABLE
- Aspect's promises of service support – BROKEN
- Aspect's claims about customer support – MEANINGLESS
- Aspect's assurance of peace of mind – MISLEADING
- Aspect's claims of concern – ARTIFICIAL
- Aspect's service standards – POINTLESS

The real problem with Aspect is not just their deficient performance and service failures. It is the fact that they know what standards should be met and promise to meet those standards and fix problems when they arise, when they clearly have no intention of doing so. Their failures are therefore deliberate. This makes Aspect a service provider which should be avoided at all costs.