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Claim Your BusinessASOS has a rating of 1.4 stars from 2,052 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ASOS most frequently mention customer service, post office, and next day problems. ASOS ranks 433rd among General Apparel sites.
I buy regularly from Asos. I live in Singapore. My orders reach me exactly in the time frame that Asos gives me. They also have a free returns policy which I appreciate so much. Unlike websites like Mango.com which often cancels orders after 10 days due to stock non availability, Asos hasn't done that once.in all my 58 orders for my past 4 years. The prices are good on Asos and there are regular discounts. The only downside is I don't know the origin of the products before I order...coz sometimes the quality of the products are a bit substandard and it would reduce the inconvenience of a return.
I order a pair of Nike air max Bella shoes. I got some high chunky heel black and white converse. Customer service is literally not helpful at all. Says they can't locate my real item. I am so confused on how these people shipping orders are so dumb. Like how do you mess up THAT BAD. Now I have to go out of my way to package it up print the label and drop off to UPS. Meanwhile still not have any idea what's going on with what I ordered. I guess I won't even be getting the correct item. She offered nothing for all this hassle.
I ordered a T-shirt and jeans there this month. The T-shirt came in 100% cotton, and the jeans are of questionable fabric, you can't tell from them that they are straight natural jeans.
By far, that's propbably the best haul for me. Dunno why but only their clothing works for me. Thank you guys
I got my clothes on time delivery was fast. Now I can be good locking man in this upcoming season. Big thank you to Asos
Ordered some clothes for my wife and they arrived on the date they indicated. I had to pay an extra $29 on delivery in Canada for a $140 purchase which was essentially the GST plus a small duty which I was expecting. Clothes are decent quality for the price that was paid. No complaints. Was worried when I ordered as there were numerous bad reviews but I was pretty happy with the service and the clothes.
Constantly sends wrong item (or size) doesn't replace item, expects that you return and repurchase as though you made the error.
I really liked the dress and the service but I wish the shipping time and organization were faster. The quality is okay
I didn't read all the negative reviews until AFTER I placed my order so I was pleasantly surprised when the three items arrived promptly. The items were of decent quality for the price. However, they were all too small. I had to return them and promptly received a refund. I will most likely order again, just a size up from my regular size.
This dress is stunning. I couldn't believe it for the price point. The only question is the size small for me. Will try big size in next purchase!
I talk a bit more in depth about the products I purchased and my general experience using the ASOS website. Overall a really positive experience.
I ordered from ASOS quite a few times as I love all the brands they carry and they sometimes have great deals. However, the customs charges for each order didn't make the orders worth it for me. It was a hit or miss before but now 100 percent of orders will have massive charges on them. If you need to return it's expensive and if you have an issue with your order contacting customer service is an absolute nightmare! It's only worth it if you're from the UK.
Edit: they've changed some rules so now I believe you're able to order up to 120 dollars worth of items without custom charges! Yaaaay!
ASOS sitejabber review
ASOS has a wide range of different brands that are all working with ASOS. It has a similar umbrella style shopping experience to websites like YesStyle, where you can browse based on brands, colors, or other filters. ASOS also has their own clothing line which tends to make affordable dupes of trending items.
My shopping experience was pleasant. I like that there is a wide variety of options and that you can read reviews of items before purchasing them. Quality of items will of course differ based on the individual brands. I bought three items, of which I kept only one. The only annoying thing for me was that ASOS will remove items from your cart after an hour.
The shipping took a few days, and once I received and tried the items, filling out a return online was very quick and efficient. The shipping is pre-paid, and you just have to drop off the package at a local UPS store. Even though I wasn't pleased with some of my purchases, the overall experiences was so painless that I wouldn't mind doing it again. I also do happen to adore the dress I kept, and I think that you can get really lucky and find some hidden gems.
As for sustainability, it really depends on the brand you buy from. If you buy Nike, it isn't sustainable, but usually smaller brands like the one I purchased from tend to have more ethically produced items.
Overall, I highly recommend that you give ASOS a try. Just hold onto any receipts, and you should be fine if you have to return something.
I buy quite often from the French version, I like it a lot, quick delivery, very easy to return and free if you pay a yearly fee of 10 euros (worth it if you buy at least a few times a year). Clothes mostly correspond to the picture and the price range (in respect of quality). Website is quite user friendly. I can only speak of my ASOS experience in France of course.
I ordered a batch of shirts and the measurements seemed to have some slight variations. I'm still satisfied with the product, but I can see how that could have been much worse.
Products used:
10 multipack shirts
The product was good and just like the picture but I got hit with extra fees. I was very happy to see that ASOS covers duty for purchases under 150$ but instead I got hit with another fee called COD remittance. I've got no clue what it is but I payed $14.59 for it on my 90$ purchase but had a 15% discount so 76.5$. The 15% off for new buyers pretty much covered my COD remittance fee but definitely watch out if you are buying! Oh and they used Canada post for my order.
Products used:
Boots and cardigan
Asos is like H&M, but with more flare and better discounts. MUCH MORE student friendly than any other site comparable to what they specialize in. Still, it's a hit or miss with asos. You could either get something that is fabulous and has perfect quality. Or get some abysmal fabric that sits on you like a convict suit. That's the beauty of asos. You have to really know what they fabric is made of: not just how it appears on photo.
Tip for consumers:
READ THE SIZE CHART CAREFULLY
Products used:
Jacket, shirts, sweatshirts, jeans
Website has really beautiful dresses and most are great quality. Sometimes some are not the best quality. Returns are so easy! That is an extremely great feature. Free returns! Each package comes with a return label and you just put the things you don't want back in the bag and it has a resealing tab. Then place label and send back. Super awesome. I mostly get dresses and skirts from them.
After placing an order on asos i began to see awful reviews. So I kept my fingers crossed, my first order just arrived and it is a bag. Was lovely and I like it. However I am anticipating my second order, I hope I wont be dissapointed.
Not sure about all the other reviews, but i have been shopping with asos for ever a year now, amazing quality clothes, decent prices, free returns, 2 day shipping to the US. I had a problem with a defect in an item, was a little annoying that i has to return a coat with the sleeve sewed shut, but they did give me a full refund when i returned it.
Tip for consumers:
your information is safe, super fast shipping and free returns
Products used:
i have shopped here more than 12 times in the past year
I'm puzzled by the bad reviews. I've been shopping at ASOS for years, only smock dresses though. I've loved them, they are comfortable and very cute. I get compliments on them.
Excellent service I love Asos! Have been shopping with them for a lot of years now and have always been mega pleased with the service! Speedy delivery and always quick to help whenever any problems! Keep up the good work x
The service is always excellent! The website has full detailed description and photo of items, usually purchases comes on time. Several times my packages were lost, but Asos sent a new ones very fast. Great store for online shopping.
I was so scared to order from here because of all the bad reviews but im so happy i did i live in canada and my package was a few days late but when it arrived it looked awesome! I got a mens camel coat for my boyfriend spent about $150.00 on it and all his friends were like you must have spent at least $500.00 on this! The quality is great looks exactly like in the picture even the color would recommend
Im a US customer and I really enjoy shopping on Asos. They have a wide range of clothing, different name brands and the selection is always updating. Most of my orders have arrived within the time frame listed but I have had items shipped much later than they should have. Customs can always be an issue as well and that is out of their control. My advice is to shop locally for anything you need by a specific date. Returns are free and easy if something doesnt fit or match their pictures. Would recommend!
I have bought multiple items from asos, even before the free shipping to Canada (totally love that), have always liked the products, on point fashion, decent quality very occasionally have I not liked how something looked. Never returned anything or dealt with their customer service. The one silly thing is they send items for free shipping without tracking which is annoying but I have mostly received the items within the expected delivery time
I ordered 4 products online at a reasonable cost, and the the process was uncomplicated. However, the post office didn't bother to deliver my package to the destination. I contacted AusPost and Asos and they were very supportive. Then I had to go there and pick it up, one week after the estimated delivery date.
When I received the package everything was fine. The products looked great like in the picture, and fit me perfectly.
ASOS brands itself as a "global online fashion and beauty retailer" and sells a variety of women's and men's fashion clothing through its website.
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