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ASOS UK has a consumer rating of 3.03 stars from 30 reviews indicating that most consumers are generally satisfied with their purchases. ASOS UK also ranks 72nd among General Apparel sites. The most common issues with ASOS UK are around customer service, which is not as good as expected by some customers.

  • Service
  • Value
  • Shipping
  • Returns
  • Quality
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service policies are very stict and unfair to customers.
How would you rate ASOS UK?
Top Positive Review

“Very efficient site”

Lyndi s.

I ordered 4 bridesmaid dresses from ASOS as unfortunately when they came the colour wasn't quite what I was looking for, so we sent them all back. All refunds came back as promptly without any fuss and some bridesmaids didn't fill in the form correctly. So the site were fantastic and I didn't lose any money :) Also the dresses were good quality and very cheap. I will defiantly shop here again.

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Top Critical Review

“The service was terrible”

Jerry W.

My goodness, I met a group of EU liar, the customer service did not provide the delivery certificate, did not receive any goods for more than 40 days, send an email to them, every time is a reason, do not give me a refund, terrible British liar!

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Reviews (30)




Reviews that mention popular keywords

customer service (7)
2 reviews
3 helpful votes
April 25th, 2016
I think the asos UK is the best online shop so far.

Actually they make mistake and it takes weeks to sort out. But they really try their best to solve the problem.

Once I received the same faulty goods for three times hahaha but I finally got my money back. To be honest I don't like any hassle but they apologised and I received my refund in the next month. Fair enough.
4 reviews
4 helpful votes
December 2nd, 2015
Delivery isn't quite as quick as Zalando, but they have a different selection so I shop on both. They also have a great range of own label stuff at really decent prices. Plenty of payment options, returns are really easy, never had to deal with customer service so far.
2 reviews
8 helpful votes
March 16th, 2015
Asos is definetely one of the best out there, with good quality, true to size guide clothes and very good delivery service. You can buy nice stuff there and in ok prices too. The packages arrive always in time.
3 reviews
4 helpful votes
October 10th, 2013
Ive been hearing lots of bad feedback from this site, but I have been shopping in these site for a year now and never had any problem except for delayed shipment of items.
From my experience their product is cheap and always up to date with new trends.
24 reviews
55 helpful votes
October 1st, 2019
I needed an after 5 maternity dress and was not happy with the selections at MM. So I started searching some sites. I came across ASOS and was worried because it's another overseas vendor and that makes me nervous. I was showing the picture of the dress to a co-worker who said that she shops at the regular online stores and she had success and said the only thing I needed to be be sure of is the sizing and that there are warehouses in the US. I went over for a few days in my head and decided to order - and held my breath...
The dress arrived and I held my breath some more as I opened the package and put it on. I was in shock. It looked amazing. no hanging threads, the stitching was good and the dress fit perfectly.
I don't usually take risks with my clothes, but I guess having someone I know who had a good experience inspired me a little bit.

Q&A (0)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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