• ASOS UK

ASOS UK

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Overview

ASOS UK has a rating of 1.88 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ASOS UK most frequently mention customer service, and next day problems. ASOS UK ranks 361st among General Apparel sites.

  • Service
    16
  • Value
    14
  • Shipping
    15
  • Returns
    13
  • Quality
    12
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Orders not being received, refunds refused, poor customer service.
How would you rate ASOS UK?
Top Positive Review

“Thank you. I will buy more.”

Elfrieda J.
9/29/22

Accurate, quick, quality service and support. Very easy process to order and have good shipped. Thank you. I will buy more.

Top Critical Review

“Poor Customer Service Poor Delivery”

Chaz S.
1/24/24

I ordered the items on next day deliver on a Sunday and I am still waiting on a Thursday, Customer service just tell you to wait and they don't know where the order is. AVOID this company, they simply do not care.

Reviews (58)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16)
Thumbnail of user lynns1094
3 reviews
0 helpful votes
September 5th, 2022

Le site web est très convivial, il est facile de commander et de payer, ce qui est un énorme avantage pour moi, car je n'aime pas faire les magasins et je trouve plus facile de commander en ligne.

Thumbnail of user alinam52
3 reviews
6 helpful votes
July 21st, 2020

I love the idea of trying clothes at home, on my own, and with asos it was nice that you could send an item back to exchange it for a different size. I was surprised to see this is not available anymore...

Thumbnail of user moniquer4
23 reviews
99 helpful votes
October 1st, 2019

I needed an after 5 maternity dress and was not happy with the selections at MM. So I started searching some sites. I came across ASOS and was worried because it's another overseas vendor and that makes me nervous. I was showing the picture of the dress to a co-worker who said that she shops at the regular online stores and she had success and said the only thing I needed to be be sure of is the sizing and that there are warehouses in the US. I went over for a few days in my head and decided to order - and held my breath...
The dress arrived and I held my breath some more as I opened the package and put it on. I was in shock. It looked amazing. No hanging threads, the stitching was good and the dress fit perfectly.
I don't usually take risks with my clothes, but I guess having someone I know who had a good experience inspired me a little bit.

Thumbnail of user fayew5
2 reviews
3 helpful votes
April 25th, 2016

I think the asos UK is the best online shop so far.

Actually they make mistake and it takes weeks to sort out. But they really try their best to solve the problem.

Once I received the same faulty goods for three times hahaha but I finally got my money back. To be honest I don't like any hassle but they apologised and I received my refund in the next month. Fair enough.

Thumbnail of user jenv3
2 reviews
8 helpful votes
March 16th, 2015

Asos is definetely one of the best out there, with good quality, true to size guide clothes and very good delivery service. You can buy nice stuff there and in ok prices too. The packages arrive always in time.

Thumbnail of user hannahi
4 reviews
5 helpful votes
December 2nd, 2015

Delivery isn't quite as quick as Zalando, but they have a different selection so I shop on both. They also have a great range of own label stuff at really decent prices. Plenty of payment options, returns are really easy, never had to deal with customer service so far.

Thumbnail of user giac5
3 reviews
4 helpful votes
October 10th, 2013

Ive been hearing lots of bad feedback from this site, but I have been shopping in these site for a year now and never had any problem except for delayed shipment of items.
From my experience their product is cheap and always up to date with new trends.

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About the business

Discover the latest fashion and trends in menswear and womenswear? At ASOS. Shop this season's collection of clothes, accessories, beauty and more.

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