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Overview

AskNow has a rating of 1.76 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AskNow most frequently mention customer service, credit card, and minute reading problems. AskNow ranks 118th among Psychic sites.

  • Service
    52
  • Value
    53
  • Shipping
    36
  • Returns
    37
  • Quality
    49
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Customer service is $#*!, don't even try to get your money back through them.
How would you rate AskNow?
Top Positive Review

“Excellent experience”

Heather C.
3/24/15

I have been a member of AskNow for a little over a year now. From a consumer point of view I think I have been lucky because I have found 3 psychics I like to talk to, although only 2 of them are still there: Love Raine and Clarissa. I do not get junk e-mails from AskNow although I occasionally get free minutes from Clarissa or one of their other elite psychics, which is nice because they are more money. Yes, I am aware those emails are "stock." That's fine. I try to stick to my membership minutes but I have to say that Clarissa is really accurate so sometimes I splurge. Raine is very honest and I don't always like what she has to say, but at least she's nice about it. I'd rather have the truth anyway. I have never felt pressured to stay on the phone or been told I HAVE to call anyone back. From an "employee" standpoint the psychic that left told me that she was not happy with the way they wanted to structure her contract when renewal time came up and that's why she left. I still talk to her too sometimes as she still does some readings. I have not had to contact customer service so I can't comment on that.

Top Critical Review

“BUYER BE AWARE!”

Mia N.
9/8/23

Yesterday I decided to have my cards read by a woman on ASK NOW and WHAT A MISTAKE that was! Although Ms. Kim was very nice, the charges WERE NOT! You MUST know that you are going to be charged an exuberant amount of money ONCE YOU HEAR the tone during your reading. When it was all said and done, I was in for well over $500! When I called to dispute the charges I was faced with a very unprofessional young girl who SHOULD return to customer service training for sure! I WILL NEVER use your service again!

Reviews (130)

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customer service (37)
Thumbnail of user rosem1240
1 review
0 helpful votes
April 20th, 2023

Jozette is definitely real, but at times she would slowly take her time, but I suppose that's only natural so she can tune in and remain focused. First time I called her, the first thing she said is that I need to take care of my thyroid health. I had stage I papillary thyroid cancer and had it removed. She was also impressed that I have good intuition and that my aura is silver/grey, which is interesting because I discussed my crush who has grey eyes, but she only knew that after I made mention of him. She asked if I had a fear of water because in a vision she had of the past, she saw me struggle in a lake, and my twin flame, who she confirmed is my best friend, was a female in that life, and was trying to save me. Jump to my second call, we discussed my best friend and she told me everything is correct with my intuitions with him. I had a peculiar dream that she helped me interpret and I had idea that's what it means. He had given me a bouquet of green heart shaped of something. I don't know what, but asking her and a different one, they both said the same thing: he's getting to the point to tell me his true feelings for me (hence the heart) and that money will be coming soon (hence the green). She was able to speak with my grandmother who died in 1992, and I was curious as to how my deceased loved ones thought of him, and she approves of him. Jozette even picked up on my other fears, and the first thing she said was dogs, and I said I'm terrified of them. She also clarified with me on other things with my best friend, and that I just keep on doing what I'm doing and everything will fall into place. Oh and I asked her if she could connect with one of my favourite musicians, and when I told her, she picked up things, and even said how their significant other is still a horrible person. And I have a tattoo of said favourite musician, and I asked her on which inner arm, and she said my right inner arm. She's correct. This is the short of my experience. Once I'm flush again, I'm going to contact her again, because she is really good at remembering her customers. Just be wary of the free minutes and the introductory packages and customer service. The per minute price is very expensive, and being charged three separate times is very scammy on their behalf. $2000 for 4 hours is inexcusable, though. Just use their three minutes and do pressure them into setting you up with a cheaper psychic your first time calling. If that doesn't happens you want to try again, pick the one with the lowest rate per minute. If it wasn't so expensive and if the customer service wasn't so blah with helping, I would have given 5* because Jozette is amazing, but they keep you on so they can get their money. Now I need insight on something else, but I have a different person to go to for that. I don't have much of a choice, really. So the scam parts people post and others read are pretty much how much you spend but aren't aware of, and for their customer service. Don't let those two things deter you from trying at least. Then wait, because it racks up fast. But other than that, I have zero complaints. I picked a good one and I will be back later. Much later. Also, even though they don't have to say it on their site, "for entertainment purposes only" is said so that no one can sue them. It's not a legal thing they have to state.

Products used:
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Service
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Quality
Thumbnail of user jenniferp25
1 review
13 helpful votes
January 17th, 2014

Everyone is speaking of the customer service. I personally had good experiences with customer service. They're always very friendly and sometimes they like to talk about their wife and kids. One guy kept me on the phone for 20 minutes talking about his daughter... Anyways, so far I've spoken to 2 different psychics. First i spoke to mystic Melissa, who told me that in order to get my ex back, I had to drink a tall glass of Ice water and line for 7 days every morning. And she told I had to read specific bible verses on the daily. I did everything she said but after a few days I thought to myself "drinking This lime juice is going to get my ex back? How absurd!" So I gave up! But she was very caring and seemed to really care about my problem. I still wonder to this day if drinking that juice and reading those verses would've really gotten my ex back?
Lastly, I decided to try a different psychic who told me a specific time frame of when my ex will come back and she told me which Steps to take in the mean time... But I am scared of putting my hopes on something such as psychic predictions. But I sure hope it comes true!

Thumbnail of user minac
1 review
4 helpful votes
June 1st, 2014

Tried it once for the 3 minutes free. The customer service rep was being a little pushy and kept trying to get me to buy a package deal but I kept respectfully declining and just wanted the free 3 minutes. My reading was with Zoe and it went okay. I have to wait till August to see if she was right. What I really don't like about them is that it just doesn't automatically hang up like on Psychic Sourc when your minutes are up. You have to listen for the beep which is kind of an inconvenience when you're trying to listen to the psychic and also listen for the beep so you won't go over. For that reason and their outrages prices, I will not be calling again.

Thumbnail of user felicias2
1 review
8 helpful votes
September 22nd, 2014

So I'm a mom of 3, and I had a hunch something wasn't right. Of course I received the emails and I enjoyed reading them. I was curious and never had a reading, so I went for the three minute reading and went through the whole process of registering. Finally first physic I pick was quasha evening, who scared the hell out of me. My husbands cheating on me with a tall chick with long brown hair and blue eyes, sounds attractive, every guys dream chick perhaps. I was confused, my husband is not that tall, lol. With my heart pounding in my throat and feeling my heart ripped to shreds I continued talking, and of course calling her back with an "update", I stupidly did, I was desperate to find out the truth. I never found anything that proves he's cheating. In all I spent alot of money on her, over a thousand dollars. That was only 3 calls, and nothing ever came to pass. Were not rich, it was all we had in our bank account. I confronted my husband, even though quasha told me to"just wait", he sat on the couch totally confused and of course we had a huge argument. She said we wouldn't be together by this time next year which is now, but were together and were happy and just had another baby, we celebrated our 17 year anniversary in June. I didn't call her again. After that i wanted answers and didnt know another way, so i went to a local physic down town and got a reading, she said my husband loved and cared for me very much and thers no affair going on but that there's "a female", influencing him. Perhaps family... spot on among other things in our lives. My husband was sooooo pissed that i blew our savings and checking. But he recovered and found a way to pay rent. He kissed my forehead and says "i love you", i felt totally dumb, so i tell him where it was spent. And he says "that stuffs not true". Still curios i didnt cancel membership. So I tried windraven next, I asked the same question and says the same thing, yes he cheating on me, ok, two confirmed. Some things he said were true and nothing also manifested. I didn't call him again, and I'm now sticking to my membership minutes, I let it accumulate for three months and in January of this year I spoke with Capri, very sweet, kind and said everything I wanted to gear. Also nothing came to pass, so I didn't call her again. Two months later in looking through the list of regular physics and I come across twilight(, and I love the twilight saga), called her and I felt a good connection, everything she said manifested and I wasn't looking to see if my hubby was cheating on me, I wanted answers to help my teenage daughter, point her in the right direction cause she was making alot of wrong choices, and hanging out with the wrong people. As a mother who loves their kids very much I was very hurt and confused by my daughter. She turned into someone I didn't know and all I wanted was my daughter back, she's was 16 by the way. I couldn't have a regular conversation with her anymore. She was vicious, destroyed stuff, walked out on us, sometimes sneaking out in the middle of the night, I was so scared she might get hurt. I cried day in day out, sobbing even when I'm cooking dinner. And twilight calmed her spirit down and now I can talk to her. There's a huge difference in her and now she's in school doing great. My relationship with my husband is better and she changed our aura colors so I'm really surprised at my husband new attitude. She said I would see a difference and I'm like blaahh, but I'm seeing it and in June I made the mistake of trying another physic, curiosity. I guess, and I also needed answers, I couldn't get a hold of twilight. I spoke with physic Lucian, he was spot on with alot of things he said but also nothing came to pass. Spoke with him two months in a row, and nada. So I'm back to twilight and not changing her again. As for my husband cheating I still don't know... but if he comes home from work happy and kisses us all each day before and after work and doesn't complain about nothing. Only thing is all the physics predicted the same thing, "another female involved", who is influencing him. You be the judge.
I hope this helps you.

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