ASAP Tickets

Experience with agent excellent except she hooked us into an extra charge for cancellation coverage that is a farce then she gave me a travel flight price that was a basic fare that did not include any checked luggage and we are travelling for two months. Common sense will tell you that you cannot travel for two months with a carry-on luggage only. Cost me a lot more to add checked luggage to our tickets. Appears I was dupped again. Must remember to stay away from unfamiliar contacts. EAN

ASAP tickets Found me the cheapest tickets a day before my flight. I would highly recommend them to anybody

I was promise good seating when I purchase the ticket and when I got the tickets they were not any seat assigned. I called and no one assist me in getting my seat assigned. They called and said they will call back and I have not gotten my seat assigned yet. Very disappointed with this transaction. My agent got sick so he could he could not assist me anymore.

The customer service was great, she got me a cheaper flight at a good time, Her suggested was at Point. Am big traveling and can't wait for another travel like this.

Why did my and my husband's name end up on our tickets with our first and middle names in the First Name window with no name at all in the Middle Name window? The ticket agent told me he was doing this and I asked him not to. Now, I have to send a copy of my passport to you to prove how my name must appear on the airline ticket to match my passport. Why does your ticket agent do this to mess up peoples trips?

Im waiting For the reply of Yoshi on the seat inquiry because My husband needs enough leg Room in then Plane. He said hell try And hell get back to me but to no avail. Tried to call him Many Times And sent emails already

I called to cancel two tickets as the persons did not get a visa and the other a passport both things beyond our control. My advisor told me to just go ahead and cancel all three tickets and buy another just for me. She promised to get a waiver to the non refundable policy. In the end I ended up with three non refundable tickets even with travel care plus the additional ticket to pay for through affirm.

Very unprofessional, not returning calls, busy because they don't want to talk to you. Providing misinformation, credit will be provided 100%, but nothing has happened.

I paid in March to travel in July 2021 for 6 travelers to Nigeria through asap ticket. In June they cancel our flight, Turkish Airline. The agent asked me to pay additional $700 for each passenger to be rebooked with another Arline. I want a refund instead.

So devastated because travel time is so close and i may not be able to get flight for the dates i wanted and will have to pay a lot more. To make the matter even worse, after multiple run-arounds from them, the lady at their finance/refund Ms Ayaka, claims that some of my payments are refundable. They should be compensating me for the inconvenience they caused me but instead this lade and asap want to get paid for service they did not provide.

Right time, I'm fighting to get my full refund while I'm losing time to even find another bookings. It's always better to deal with the Airline directly

I purchased a mutli-city trip ticket, with Travel Care Service. The Travel Care Service was supposed to enable me to make changes to the flight with no penalty. However, when I needed this service, there was no help offered. I emailed, called and it took two days for a response, then I was told they could not help me. I spent an additional $1200 for nothing. The reps tend to work odd hours, so I would receive calls as late as midnight regarding ticket prices. They say that they guarantee lowest prices, and that if there are lower prices available, they will change your tickets, but this is not the case.

The worst ever it took me 1 year and 10 days to get a refund after my trip to Ghana was canceled due to covid-19... Stay away ppl

I booked a ticket at ASAP and the agent was very nice and helpful but because of this coronavirus I have to cancel my flight. I've been calling them for more than 3 weeks now most of it just dropped calls and then a customer support answered and they said they they have airline fee and ITN fee for cancellation and I agreed to it and he said that I will receive email with regards to the confirmation but more than a week had passed still I received none. Just of today they email me with regards to it and they give me a breakdown for the fee. But the big question is why are they asking for my 3 digit security number. They are the one who need to pay me back not the other way around. It says on there "process for payment".

I will never again buy airplane tickets from this company. After buying the tickets, you cannot get to speak to the agent again they won't return your phone call and the simply disappear thus when there's a need to make some adjustments.

They're efficient when rebooking a flight. Has the lowest price among all the ticket companies I know.

I have used ASAP to travel to Manila from the US in 2015. Being it was my first time I didn't know I could find tickets cheaper directly from the airlines. Fast forward to March 2022, I called once again to see if they could beat the price of $1260 round trip to Manila. The best the agent could do was $1688. When I told him I had found the tickets cheaper he did not believe me. I gave him the airline info and he still couldn't find it. At this point the conversation became more an investigation for him rather than providing excellent customer service. He called again and asked if I needed tickets and I told him I bought the $1260 round trip already, he hung up without saying another word.

BOTTOM LINE: Shop around for your tickets. This company is not the cheapest agency and there customer service is sub-par. You can always use skiplagged and find the cheapest flight and then go directly to the airline to purchase. I would not recommended using ASAP tickets.

I think its funny that the review credibility is low because I did not purchase tickets. But the fact remains the staff gets upset when you find lower fares and their care seems to go out the window.

I received a message to change my time travel which I was trying to avoid. And I do not want to agree to the earlier flight as I may not make it to the international flight. 48 min in between in a huge airport is just not enough time to get to the gate especially if the first plane is late.

Arnav was an amazing agent. He carefully listened to my travel plans and the fact I am traveling alone with a baby. He listened to my concerns regarding long layovers and desire to arrive at my destination within the shortest and most affordable way possible. At the very last minute after working so hard to find the best fit for my daughter and myself I changed the dates and Arnav so patiently and professionally worked to secure the same accommodations. He also answered or found the a swerve to every single question I had. I would a absolutely use ASAP Tickets again and specifically request for Arnav to handle my booking.

DO NOT USE THIS COMPANY! They are dishonest, lie, cheat and steal. I purchased two tickets pre-COVID; I was convinced by the agent to book an open jaw ticket, which was not really what I wanted, just to save $400. Once COVID hit, and all trips were canceled, while all my other travel bookings were refunded, the airline would not refund this ticket as I had purchased through ASAP. However, ASAP offered to CREDIT the value to my account for rebooking at a later date. Prior to the deadline, I contacted ASAP and the agent, Lupin, offered to refund the ticket, with a $300 penalty per ticket. I agreed to that, as I preferred to get $1600 returned to me, rather than forfeiting the entire $2200 (not counting the travel insurance, agent gratuities, etc., which were at least another $300). After completing the authorization form and leaving yet another gratuity, my credit card was charged the $15 gratuity but I am STILL WAITING for the credit refund TWO MONTHS LATER. I have called several times and one agent is worse than the next. I am repeatedly put on hold for excessive periods of time.

I am ordinarily a savvy traveler, but this was an egregious error on my part, to use ASAP travel to "save money." In the end, even if they finally process the refund, I will still have spent $900 and received ZERO Value for it. ZERO. This company is a BIG ZERO.

AMENDMENT TO REVIEW. I am changing my rating to TWO stars because they did finally process my refund. However, it took me weeks of attempts, hours of conversations, emails, etc., to make it finally happen. As they had indicated, $600 was removed from my original ticket price (retained by ASAP, I'm sure). They also kept the gratuities, and "insurance"/protection fees, etc. So, after $800-900, I ended up with nothing but aggravation and a good lesson to avoid discount ticket agents. I still maintain that the best way to purchase a plane ticket is directly through the airline - no hidden fees, no processing costs, no "tips," and the rules are clearly outlined when a ticket is fully refundable or not. Sorry, ASAP Tickets... A few people tried really hard at the end to clean up the mess caused by the incompetent agents, but the whole experience left me with a bad taste in my mouth.

The service was certainly adequate and the purchase went fairly smoothly but, when I had to contact ASAP to ask a question, the only the agent who could assist me further was the agent who assisted me in getting the ticket but, I was not informed of this so I could make a note of who I spoke with. When I did call regarding an issue, I was put on hold for over 20 minutes wait for someone to assist me. The person I spoke with gave me different information that the previous agent I spoke with. Put on hold again. Third agent I spoke with gave me a third version of my options. Put on hold again and somehow got disconnected. Called back and put on hold for another 15-20 minutes once again. When I eventually got to speak with another agent I informed that that I just want to cancel my ticket and be done with it. I did not go into details but, that was my best option. Cost me $489 and close to two hours of aggravation, frustration and having to listen to some of the worst music I ever had the displeasure to have to endure all to travel nowhere. Use these guys only in your world never has unexpected events.

I would highly recommend that you NEVER you asaptickets.com. They will lie to you. Very hard to work with and very, very unprofessional. My wife and I caught them in a lie and we had proof and yet nothing was done and we where taken advantage of. We have been traveling for over 25 years and have never been so wronged like we was from asaptickets.com. Please use any other travel agency but do not use asaptickets.com. Nothing will ever change if we as consumers don't to something about it.
Please, please do not use asaptickets.com, if you do don't be surprised that you can and will be taken advantage of. Good Luck

I called into ASAP to book the $297 RT deal advertised on their website from SFO to the Philippines. When I asked for that deal the rep told me the best deal they could find was $800 for the dates I wanted to travel which I can find on Kayak, Skyscanner, JustFly, etc. actually, they are all lower. I told the rep I can fly any day any time stay a Saturday night as mentioned in the fine print. Still, she could not help me. I am even to happy to fly from SEA or LAX if I have to but still some reason no $297. I called in today 4/20/21 and just kept getting transferred to a new rep. Here read for yourself what's actually on their website as for travel expectations. Again I am happy to travel whenever yet for some reason they can not fulfill the advertised deal on the site. Here is what the small print says: *All the prices displayed are one-way and round-trip economy class airfares per adult person in USD, and include all taxes, fees and applicable surcharges. The fares are subject to seat availability in the corresponding booking inventory, are for individual travel and cannot be used for group travel. Seats are limited and may not be available on all flights and dates. The advertised prices are valid for travel Monday – Thursday departures in the following dates: Aug 16- Dec 5,2021). Minimum stay – Saturday night, and maximum stay – 30 days. Lowest 2021 fares are available from major US cities (PHL, WAS, BOS, HOU, NYC, LAX, SFO, CHI, SEA, HNL, MIA & others). Again I am happy to meet all the requirements her yet they almost are on the verge of scammy. Let me say this Jewel, Hailey, Ibarra, Pasha, Tinker. Stella have all been very nice and respectful. I gave a 2-star rating because of the nicety of the reps. I have actually booked with ASAP in the past so I thought hey this is great lets book again but maybe things have changed. Sorry ASAP other than very nice reps at the moment your company comes across as scammy for now. Buyers beware

I Did not receive any call from the agent sense I bout the ticket and I was wondering but I am feeling ok because you answered m concerns. Thanks