• ArtFire

ArtFire

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Overview

ArtFire has a rating of 1.41 stars from 438 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ArtFire most frequently mention tracking number, customer service, and credit card problems. ArtFire ranks 693rd among Marketplace sites.

  • Service
    140
  • Value
    134
  • Shipping
    127
  • Returns
    108
  • Quality
    112
90
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Absolutely by far the worst customer service I've encountered, and the site is terrible.
  • Art fire Where's my Nintendo switch I think I got scammed cause I have nothing nothing at all nothing
How would you rate ArtFire?
Top Positive Review

“Love my jerseys”

Keven A.
3/18/21

I ordered two Colorado Avalanche jerseys, one from TimeToSports and one from Paragon and although the communication was non existent after receiving my tracking number, I received the jerseys in about a month. The one from TimeToSports turned out amazing and the one from Paragon had the wrong shade of blue (more of a powder blue which is wrong). I plan on ordering the wrong blue colored one through TimeToSports this time. I love my jerseys!

Top Critical Review

“Don't be lured by the bargain prices”

Gisele S.
7/2/21

Best price on the web for everything under the sun EXCEPT you never get what you ordered, i. E. I ordered a craft cutting machine... I received an envelope with disposable masks. Looks great with paypal since they did ship the item. No customer service. The stores quickly disappears from the website after they sell you something. Although I got reimbursed from paypal under the buyers' protection. They are scams.

Reviews (438)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (57) art fire (14) credit card (31)
Thumbnail of user kevena13
1 review
4 helpful votes
March 18th, 2021
Verified purchase

I ordered two Colorado Avalanche jerseys, one from TimeToSports and one from Paragon and although the communication was non existent after receiving my tracking number, I received the jerseys in about a month. The one from TimeToSports turned out amazing and the one from Paragon had the wrong shade of blue (more of a powder blue which is wrong). I plan on ordering the wrong blue colored one through TimeToSports this time. I love my jerseys!

Thumbnail of user joshuah539
1 review
0 helpful votes
June 27th, 2021

Ordered a pair of Yeezy's. They came in two weeks. Was a lil nervous because I ordered a pair of shoes from another site that came in 4 days. Tracking number was incorrect. Email never got returned but hey I have my sneakers

Tip for consumers:
Tracking numbers do not match

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user vincentm328
1 review
0 helpful votes
April 2nd, 2021

I never purchased shoes from this website and was hesitant. I did decide to purchase a pair. At first the communication with the seller was great. I then didn't hear anything, so I panicked. After two months I received the shoe and was happy with the merchandise. I do recommend website. I know next time that delivery may take longer.

REE

Tip for consumers:
Be patient

Service
Value
Shipping
Quality
Thumbnail of user benjaminn93
1 review
0 helpful votes
June 1st, 2021

Whether or not Artfire.com has some small businesses that scam, I did in fact receive my item about a month later. I ordered a UNC Joel Berry jersey on artfire from TopBestJersey. From the point I ordered the jersey forward I only received notifications from TOPBestJersey and USPS. Artfure.com was no longer present. Therefore, people must be careful on what businesses they order from on artfire. Luckily, I got a very helpful business and my jersey made it all the way from China to the East of the USA.

P.S. I have proof down below to show that no matter what Artfire is to other people, my jersey is great and the business TOPBestJersey is trustworthy.

Tip for consumers:
Once again, be sure to know who you’re ordering from on this sight. I got lucky.

Products used:
Jersey

Service
Value
Shipping
Quality
Thumbnail of user janc56
1 review
22 helpful votes
December 31st, 2015

I have been selling on Artfire for years and am a legacy seller. It was once a great site selling nice handmade and designed items from a great variety of artisans. There are still great shop owners who care about their craft and clients. I am one of those. I have kept my shop open and have sales but ETSY (sexy2wear) and my own site do much better. I work hard on providing great customer service and custom body jewelry designs. I have purchased from several vendors on Artfire and have had good experiences. It is very disconcerting to read all the negative reviews on here. I do believe they need to have a better resolution process for unsatisfied clients if the shop does not resolve the issue. Since Artfire is a conglomerate of many shops it's hard to rate the individual shops except based on each purchase. Therefore I'm rating my shop based on my own feedback. Lol

Tip for consumers:
Look at how many sales they have had, a good number of sales is usually a good sign and check their feedback rating. If there's not much feedback (sales are less on Artfire) then touch base with the shop owner prior to purchasing and see if they have feedback on another site. Most shop owners will also have another shop on Etsy or some other site where you can check the feedback.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mistyw28
1 review
13 helpful votes
December 6th, 2018

Horrible experience, unable to contact, and product is not good. Within two minutes of placing order contacted and asked to change the size. After many emails they reassured they would since order was just placed. Package took forever to arrive and size was never changed. DONT TRUST THIS SITE! Order elsewhere!

Thumbnail of user jackieb434
1 review
0 helpful votes
April 16th, 2021

Well I ordered a pair of pittsburgh steeler shoes from their Westboy vendor, it took about a month obviously because they're custom made, but I must say I was really impressed, they were excellent quality and exactly what I ordered, good job Westboy

Thumbnail of user suzyp1
1 review
2 helpful votes
January 3rd, 2011

The website itself is fine. But buyer beware. I purchased what I thought were handmade christmas light beads in Nov 2010. Seller was Jeanette Smith. The beads were unsatisfactory and were shipped from Oriental Trading Co. I was charged $16 + $6 s/h. The beads cost $7.98 and Oriental did not charge shipping. So the third party seller made $14 doing nothing and misrepresenting the items as handmade. Fortunately, PayPal negotiated a full refund.

Thumbnail of user sarahj17
1 review
3 helpful votes
August 12th, 2011

I would give them 5 stars except for the fact that they do not have nearly as much traffic as Etsy. I sold over 2,000 items in the first 9 months on Etsy and only 344 in 12 months on Artfire but I will say that Artfire is the way to go if you have 100s of items like I do. The fee's on Etsy sure adds up quickly. I pay only $5.95/mo on Artfire regardless of wether I sell or not and no limit on how many items. On Etsy my fee's with re-listing and commission is anywhere from $100-$350 every month! And I hardly ever re-list unless it expires. Many sellers go on a re-listing frenzy in order to stay on the top which I consider to be a waste of $$$. I just hope that Artfire will catch up in terms of traffic and sales. Otherwise they are perfect!

Thumbnail of user alexp9
107 reviews
1,121 helpful votes
June 2nd, 2011

I would definitely characterize this as an etsy alternative, in terms of selling. In terms of buying, although when artfire first started out I found that the quality of items weren't as snazzy, high quality or varied as Etsy I think artfire is gaining popularity slowly with handmade sellers for their considerably different selling framework. Currently, I think there's still a lack of popularity for artfire and that hinders it from really being a "competitor" to Etsy but I hope that this changes with time.

That being said, the benefit of selling on artfire is if you're either confident that you'll sell a certain amount per month or if you already have an existing base of customers that will buy your items, then the pro account for right now $9.95/month with no listing or final fees is definitely a lot cheaper than Etsy. However, if you're starting out and you sell absolutely nothing, you're "wasting" $9.95 but artifre DOES use that towards mass advertising for you that you would have to pay on your own in other ways so in that light, I would say it's worth it if you're serious about starting a handmade business - keeping in mind that artfire is still nowhere was popular as Etsy. That problem might be bridged by your listings showing up in Google, but some people might be hesitant about buying from somewhere lesser known if they're unfamiliar with online transactions. There are other also some nice features for the pro account that you can read about. You can also stay as a basic seller with limited features and an initial trail of unlimited listings to get a sense of how their platform works.

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About the business

The ArtFire marketplace is home to artisan goods of all kinds. From handmade jewelry and crafts, to vintage clothing and supplies you'll find what your creative soul craves on ArtFire.

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