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Armstrong Steel has a rating of 4.64 stars from 152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Armstrong Steel most frequently mention customer service, metal building, and jim christopherson. Armstrong Steel ranks 3rd among Building Construction sites.
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Working with Armstrong has been a wonderful experience. I just past the design phase working with Breanna Ibanez my project manager who has walked me through each step. We made a few design modifications which dialed in my building requirements. Can't wait to see the product onsite and built. Blueprint and logistics are up next then to fabrication. I expected the remaining steps to be just as smooth.
This is by far the worst business I have ever dealt with. They will take your money and never actually do what they said. Then contact you a year later trying to scam you out if more money.
DO NOT BUY from Armstrong Steel
I believe that Armstrong Steel is using unfair and deceptive business practices. They misrepresented that my $6524,00 deposit was required to "lock in" a price and then falsely blamed me for delays as an excuse to deny me the $5219.10 "rebate" agreed upon in the original contract. They claimed I didn't sign a final design agreement on time that they had never sent me!
There are so many reviews online about others with similar experiences. A news feature regarding legal action against Armstrong Steel https://www.denver7.com/news/contact-denver7/englewood-based-armstrong-steel-faces-class-action-lawsuit
Alleges there are more than 100 class members, and the amount in controversy exceeds $5,000,000. Another news article https://www.msn.com/en-us/money/markets/summerville-couple-blames-colorado-steel-company-for-dream-house-disaster/ar-AA1bpUKE
Also www.denver7.com/news/investigations/send-this-lie-to-the-news-armstrong-steel-customers-offered-refunds-with-unusual-condition
And a Facebook page Armstrong Steel Buildings Victim group has 154 members. My experience with Armstrong Steel is not unique.
Armstrong Steel employees refuse to take responsibility for their breach of contract and delay issues but have no problem refusing to refund your deposit when you do not agree to pay more than the original contract price. Be aware their terms of agreement on the website states: " You, the consumer, forfeit all rights to go to court to defend or assert your rights. The consumer also forfeits all rights to bring class actions against Armstrong Steel. By using the goods or services provided by Armstrong Steel, you give consent to these restrictions." What type of business demands customer forfeit their rights? A dishonest one...
Tip for consumers:
Do not buy from Armstrong Steel!!!
Products used:
None nut they refuse to refund my deposit
This is by far the worst business I have ever dealt with. They will take your money and never actually do what they said. Then contact you a year later trying to scam you out if more money.
Tip for consumers:
Absolutely horrible. They employees here should be ashamed of themselves. Completely illegal what this company does.
Colter,
At Armstrong Steel, reviews are very important to us; each one is carefully considered and contributes directly to our efforts to improve the way we do business. We are very sorry that you have not received the experience we strive to deliver. We would welcome the opportunity to learn more about your experience and help if we possibly can. Please feel free to email us at ClientAdvocate@armstrongsteel.com or call us at 1-800-345-4610 during our normal business hours.
Best,
The Armstrong Steel Team
I ordered my "dream" shop upon retiring in July of 2021, put down my $9K deposit and was told my the salesman that I could expect delivery first of the year 2022. I contacted my "project manager" numerous times during '22 only to be told "a couple more months", so after a couple of complaints to the BBB I finally received drawings in the late fall. I submitted my drawings to the permitting department for approval and had to pay all fees AGAIN because it had been over a year. The plans as submitted to me could not be approved, there were no footing details, no slab details, and no details as to how the shop was to attached to my home. I contacted Armstrong and was told everything they needed was on page 2, permitting checked the drawings again and same results. Contacted Armstrong again and this time was told that they did not supply these details and that I would have to hire an outside engineer to supply these details. Why was I not told this the first time or early on in this process? I am sure that they have some satisfied customers but again they aren't what they seem! Check Facebook victims group, over 135 members! Can't add pictures because there's nothing to show! I'm just glad I didn't do the excavation on my property preparing for the building!
Tip for consumers:
Their drawings are just standard CAD drawings
Products used:
None
Stephen,
We understand, for many people, a steel building is a once in a lifetime purchase and strive to provide an exceptional experience. We do our best to detail costs a customer might incur and provide a short and detailed explanation of what every customer is agreeing to on the first page of a purchase order, including our refund policies. Our records indicate that your Project Manager reached out to you via email and phone several times, and received only three replies from you. Our goal is to make the process as seamless as possible for you, but without communication, this is impossible. Because of this lack of communication, your scheduling documents we sent to you were never returned to us, nor did you reach out to your Project Manager to notify us of any issue. We allowed an extra 30 days as you requested to finalize your project, and also clearly state in the terms and conditions of your contract that it is the customer’s responsibility to design their foundation - we manufacture metal buildings, we are not a general contractor so we do not provide concrete foundation plans. We sincerely apologize for your negative experience, and we do appreciate you taking the time to post your concerns. If you would like to speak further on this issue, please email us at ClientAdvocate@armstrongsteel.com or call us at 1-800-345-4610 during our normal business hours.
Best,
The Armstrong Steel Team
Armstrong is a scam. They will take your money and wait until you forfeit the deposit. Youll never get your drawings or structure. Once they get your deposit, nothing but crickets and when you had enough, they will offer to expedite your order but ask you to sign a gag contract and they sign it AFTER you do which means it will be edited to suit their needs. They can't change your position in line nor do they intend to.
They hide things in the contracts they provide, they won't provide dates, confirmed prices, everything is subject to change at their whim and they want you to believe there's nothing you can do about it. They have ruined hundreds of lives by trapping them in their scheme.
They also tell you theres a discount or you can be expedited if you leave a good review. If youve been scammed, please reach out to the groups out there who are trying to make this unethical business practice stop.
Tip for consumers:
Armstrong steel buildings is a scam.
Products used:
Bought a large shop, once deposit was secured early last year they say "its out of our control" until you start demanding a refund. Then they will send you a gag contract under the guise that youll get your papers. In reality, they already have your papers, they want you to forfeit the deposit so they wont have to provide anything.
My husband and I signed a contract for a 30' x 80' metal building. We put +$15k for the deposit back in March 2021. Armstrong goes MIA for NINE MONTHS until November 2021 when we receive our preliminary drawings. We were verbally told we would get our building the first of the new year. Negative. The only thing we received at the new year was an additional +$52k in miscellaneous material price increases. A building we signed for at $40k is now over $90k and still no delivery date. It's been OVER A YEAR and still no resolution.
A class action suit is being filed against this company as 36 b other victims have paid a deposit and received nothing but excuses. No plans. No Steel but many excuses., Avoid this company.
Tip for consumers:
avoid Armstrong at all costs
Products used:
none . I and at least 36 other people purchased a steel building and paid a deposit and received NOTHING . Avoid this company.
Armstrong Steel is a terrible company. The first thing they did is the way they got me online. They did a Black Friday sale. So, it tells you you're almost gonna get $4,000 off. Based on that price, it comes out really cheaper than everybody else. When you do it, you don't really get the details of everything because they said, "Oh, project manager will give you the details of everything." When you sign up for it, on the bottom, it tells you, you have 30 days to figure out all the details to keep the Black Friday's pricing. So, I got that. Two weeks went by, there still was nothing. I did it on Black Friday, which was around Thanksgiving.
I've called a couple times and said, "Project manager hasn't called me. I already lost two weeks." They said, "No, no. He'll be there." I lost about two weeks out of the 30 days. Then once I started dealing with the project manager, I realized that an extra door was an added cost, the side door was an added cost, and everything was nickel-and-diming. It ended up being a lot more. I was still trying to find the details of everything, and within that four weeks, my project manager was gone one weekend because her grandkid was born. Then another time, she had a stroke. Within those 30 days, I was asking questions. Right after they sent me something, I lost a day because they had to come back the next day.
The last of my final 30-day deadline was on a Sunday. I had the email saying on Friday, "Hey, make sure that you get the correct detail. The space between the doors must be five feet. So, please have that on the final paperwork so I could sign off on it." It says if you sign off and you don't have the correct details of it, you're stuck with that. So, that was me on a Friday. Magically, Sunday came and went, and on Monday morning I went, "Oh, okay, I'll do it." They sent it to me on Tuesday. A month and a half later was when I found out, "Oh no, no. You passed your 30 days. So, this is the normal price." So, I got stiffed for another four grand there.
COVID came into play, but we passed the deadline by another five weeks. When the parts got delivered, they give you five days to tell them if there's anything missing. The way they pack this stuff is so tight. You have to take everything because everything's sandwiched on top of each other. And if you take it out, you expose everything to the elements if there's been a break. Come to find out when I finally finished everything up, four pieces are missing. I called them up and they said, "Oh, well, you pass the five days. So, now we gotta charge you." So, for four pieces of metal that are probably a double size of a toaster oven, they charged me $75 shipping from Colorado to Arizona because I didn't let them know five days when I originally got the piece.
I was pissed off. I went on Reddit, and everybody has the same thing. They give you five days, and then they charge you outright. So, everything that happened to me was exactly everything was for everybody based on the reviews. I've talked to their manager, *. I got screwed out of $200 for shipping that I had to pay in parts that they didn't put in there. I got screwed $4,000 because their project manager sat on it for a few weeks, and then she couldn't get me the information early enough, and the whole thing, going back and forth with her about pricing.
I had to order a lot of parts outside the company because their pricing was outrageous. The problem with the company is on that initial, their salesperson said, "Oh, yeah. You're gonna get 40x60 building. Yeah, this is it, $22,000." I asked, "Well what about the door?" "No, no. You'll talk about that with the project manager." There was no mention that those things are gonna cost extra. They make it sound like, "This is the price. You just gotta tell the project manager where the door is gonna be."
Too bad they don't respond to this review.
*Personal information redacted by admin
There are several updates to this posting but I'm requesting that anyone in a similar boat as us, contact me at:
*******@yahoo.com
It has been 5 months after we gave them a deposit of $27,000. The plans have not been touched and they said we likely won't get steel this year. The communication has been almost non-existent and they refuse to return our money even though they have not provided services. We were also told they can't just refund money for everyone who is currently disappointed. All we want is our deposit back. Please do the right thing and give my elderly parents their money back. They've saved their whole lives to do this and so far Armstrong Steel has been one of the worst purchasing experiences of their lives.
Also, they have been deleting negative reviews and negative comments on their Facebook pages and I have been banned from the Facebook page for this same professional statement.
I would love to turn this negative experience into a positive review, we just would like the plans done or the money fairly refunded.
UPDATE:
So we have finally gotten the preliminary drawings and sent them back for the final permit drawings. I called today to ask for a timeline and once again got told they don't have any clue and "you are in the queue".
There were no changes to the drawings AT ALL.
So early February, we paid a deposit, we got the plans back at early July. We will see how long it takes to get the next drawings that will allow the home builder to actually start.
And I am STILL banned from their Facebook page despite only asking who else was having problems. They are hiding their bad reviews.
Tip for consumers:
Don’t
DO NOT EVER GIVE THIS COMPANY 1 CENT - YOU WILL NEVER GET THE PRODUCT OR YOUR MONEY BACK. Any positive review is more than likely fake - we have discovered dozens and dozens of victims of this bait and switch company - every story is almost identical. They lie about "locking in your steel price", give u a very reasonable and affordable quote, lie about plan/engineering timelines, double the price of your building, keep your deposit. This is what they do over and over and over again. They refused to give our > $50k back, months and months later we got plans that are egregiously flawed (unbuildable according to our engineers), received no building after they doubled the price of our building from ~100k to $200k and then refused to give our money back. Every review has the same copy and paste response but they have absolutely zero intent of ever refunding you. Somehow on sonme other platforms, they have removed bad reviews. Run for the hills - this predatory behavior on unsuspecting consumers must be stopped and Armstrong needs to be exposed for what they are.
Kim,
We are very sorry to see that you feel this way; however, our records indicate that several factors came into play concerning the pricing of your building.
First, your order was placed in October of 2020. When a customer purchases a building, they have 30 days to finalize a design as we cannot lock in a price indefinitely due to various external factors outside the control of our company. At your request, we agreed to extend the standard timeframe to 60 days in good faith, understanding that you would finalize your design within the agreed-upon timeline. Ultimately, the 60-day timeline was not adhered to as it took five-and-a-half months to finalize/approve the design. We do our best to communicate with our clients every step of the way, which is why we stressed early on that price increases were inevitable if the design was not approved on time.
Furthermore, in April of 2021, you requested we add components to your order such as an upgraded roof, loading for dormers, 2' overhangs, opening for a chimney, and additional custom-shaped window openings, which increased the cost of your order. You signed off on these changes; this was not a price increase that we simply added on without notifying you.
Despite our best efforts to obtain the necessary paperwork from you to keep your project on track and cost increases to a minimum, the project has been delayed for more than a year since last April. During this time, the cost of materials has continued to rise, adding to the cost of your building. We always do our best to absorb price fluctuations and shield our customers from increasing costs driven by economic factors outside our control. As material prices rose in May of 2021, you were issued less than a 20% price increase.
We regret that you've had a negative experience but feel we are doing our best to help with your situation. Please contact your Project Manager to discuss your project further, or email us at ClientAdvocate@armstrongsteel.com for assistance. We look forward to completing your building and earning your satisfaction.
Best,
The Armstrong Steel Team
We ordered 3 buildings from Armstrong, during the selling process they promised engineering in 2-4 weeks and the building delivery in 8 weeks. AFTER they received our deposit they told us the engineering would be 8-10 weeks, its now MORE than 12 weeks and they have no promised date for completion of the engineering. In addition they told us that IF we paid an additional 20-25% we might get the design engineering done in 6 more weeks, with no promise of delivery time. They also said there is NO possibility for refund of the money we paid them. THIS is a warning to everyone STAY CLEAR OF THEM! You might loose your money!
Tip for consumers:
DONT ORDER FROM THEM!!
Products used:
None, because they still have not provided what we paid for
READ BEFORE BUYING!
Folks,
Let me tell you the truth about armstrong steel. Most every one of the reps you talk to works for a commission. In that sense go into this deal just like you would if buying a car from the dealership. They will tell you non specific answers to quell questions only to continue a sale. "hurry up you only have until Friday before prices change", "your building price is the price I quoted you can add extras later" Your deposit needs to be this ($1300) amount when it really needs to be a quarter of that ($200) will do. Lets get to specifics
32'x40' building going up in Carthage NC, no doors no windows just the farming.
-$14,500
End cost of building color matched to code with trimmed openings (specifically not stated as an extra charge)
-$19,221.00
Delivery cost were 891.00 + 250.00 fuel surcharge (not stated on original signing)
When asked about the average erection of a building this size I was told $3500 by CARL
(carl has no authority in giving prices but I didn't know that at the time)
Total price of the erection will be $8,500 in addition to site leveling and concrete another 8k
-Important in order to meet code these buildings cannot be put on pillions of blue stone to save money.
All said and done this was the biggest mistake we have ever invested in. Period
Total cast for this project will be $38,500.
Lesson Learned = Be careful what you get into these people are salesman taking advantage of the hard working American. Total projects costs are never advertised because most customers would not commit. In addition what ever your building costs you off the line figure on doubling it by the time it is erected on your site.
DOUBLE YOUR BUILDING PRICE FOR FINAL COSTS
************************************************************************************************
Quick summary from my last review,
I am currently deployed the building is still not erected on site because Armstrong did not send Eve trim, attaching strips and screws to complete the building. So currently you can drive past my house for the last 25 days and see a work site, steel building and no roof. Great job once again Armstrong. This company has been contacted by my wife a dozen times and our contractor 15x. They continue to push us off saying the parts are being shipped and will be delivered. On the delivery date nothing is in the mail. Our next course of action is to get with base legal with the Air Force and start leagal action against these clowns. DO NOT BUY FROM THIS COMPANY!
-Dan Flechsenhaar
Response to Update on July 29th,
Dan,
Again, we are truly sorry you had trouble with the erection process of your building. Days before you posted your quick summary, we were working with your erector and your wife to solve your delivery issues. Our logistics department was in the process of ensuring the correct parts and components arrived at your job site as quickly as possible.
We appreciate your business, and hope you enjoy your Armstrong Steel Building for years to come. If any other issues arise, please contact us. We’ll be happy to assist you in any way possible.
Originally posted on 6/24/15:
Dan, we are extremely sorry your experience is not what you expected. The process of buying a building can be complicated, but we strive to make it as easy as possible for every customer. Because each building is customized and tailored to the specific needs of each individual, we don’t publish a list of prices like you’re accustomed to seeing at Home Depot or your local hardware store. We’d like to apologize if you felt rushed into a sale; however, because steel is a commodity, it is subject to price increases of the market. You are under no obligation to sign a contract once you receive a steel building quote. We are absolutely NOT "taking advantage of the hard working American,” and frankly, that statement is insulting. Our Building consultants are attempting to save you money, not subject you to hidden costs, as you suggest.
Again, Total project costs – meaning the entire amount you will pay from conception to completion – is different for everyone based of size, shape, dimensions, roof pitch, location, building type etc. Total project costs aren’t advertised, not because “a customer would not commit,” as you say, but because it’s quite impossible to know what labor, dirt work, etc. will cost due to each project's uniqueness.
As far as specifics: The amount of money required to obtain drawings isn’t merely “a deposit.” It’s a non-refundable payment for engineered drawings and blueprints, as well as raw materials for your project. In order to be accommodating to our customers, we can be flexible on this payment, but our work, and often times the purchase of the steel for your building, begins as soon as we receive this payment.
Our contract terms and conditions are very thorough, and detail costs a customer might incur. We provide a short and detailed explanation of what every customer is agreeing to on the first page of a purchase order, not hidden anywhere. In addition, we also publish steel building informative blogs, which also point out ways to help a buyer make a realistic budget by accounting for expenses one might encounter. We understand, for many people, a steel building is a once in a lifetime purchase. We strongly believe that everyone does his or her research. That is why we provide a blog dedicated to first time builders like yourself, and our resource headquarters (http://armstrongsteel.com/steel-building-resource-hq/).
In fact, every quote we provide to our customers includes a link to the resource headquarters for this exact reason.
Armstrong Steel doesn’t and can’t control the costs of the building erection or the cost of concrete. This is a different contract between a customer and their contractor. We are as responsible for the cost of you erecting your building as Home Depot is responsible for the cost of you building your home after you purchase lumber from them.
That said, we empathize with our customers, and want to provide the most cost effective form of construction on the market. To do that, we constantly update the Armstrong Steel Blog Network (http://armstrongsteel.com/network) with information pertaining to the many different ways to accomplish that goal.
Please reach out to me if you have any more questions or concerns.
Stay away from these JERKS. This web site ropes you in to thinking you enter your building information and you will get a quote. Not so. They collect your personal information and then have sales people call you at all hours. The truly sad part is they will call you and ask for your building information again. Then they act like there is a big sale going on, so they have to call you back. Basically, they call just to annoy, because they don't even have the quote when they call you. Then on top of this they are just plain RUDE! They called me at my job and wasted my time and were rude because I did not have time to give them all the information that I had already entered on the web site again. I need a building, but based on this experience alone I would never do business with this company.
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Michele,
We appreciate your feedback and would like to provide some clarification. The purchase order you signed clearly states that payments are considered non-refundable in return for the personalized, engineered drawings provided to you.
You purchased your building on 6/17/2022 with the understanding that you would need to finalize your design to be submitted for fabrication within 30 days. Instead, you did not do so until August 14, which was well outside the contracted time period, resulting in the loss of your rebate. Despite our attempts to find a resolution and offer the rebate back, you refused to move forward with the project.
We sincerely apologize for your negative experience, and we do appreciate you taking the time to post your concerns. We strive to work collaboratively with our customers, and our team remains committed to helping provide you with the building you ordered and agreed to. If you wish to discuss this matter further, please feel free to reach out to us via email at ClientAdvocate@armstrongsteel.com or by calling us at 1-800-345-4610 during our regular business hours.
Best,
The Armstrong Steel Team