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Archives

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Overview

Archives has a rating of 1.09 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Archives most frequently mention credit card, free trial, and customer service problems. Archives ranks 49th among History sites.

  • Service
    17
  • Value
    15
  • Shipping
    10
  • Returns
    12
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They count on people not checking their credit card bills so they can keep the subscription for as long as possible.
  • Terrible Company, Terrible Customer Service; no telephone; chat only with a robot; it takes your money and runs.
How would you rate Archives?
Top Positive Review

“Extensive records”

Cynthia D.
3/3/19

I've found records from the 1880's. I've uncovered so much information. Not sure if I want to pay $9.99 a month to keep the access. For now I'm enjoying the information on my family that I have found.

Top Critical Review

“CRIMINALS!”

Lindsey D.
1/31/24

Go straight to the necessary county for what you need, not this criminal source. Or you will be out $$$. We kept getting "reasons" for the delay of receiving the certificate requested. Those "reasons" were to buy Archives time to make it so I was unable to dispute the charge. As mine and your bank has a cut off time. I am out $$$ with no way of getting it back now.

Reviews (158)

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Reviews that mention popular keywords

credit card (34) customer service (20)
Thumbnail of user cynthiad156
1 review
1 helpful vote
March 3rd, 2019

I've found records from the 1880's. I've uncovered so much information. Not sure if I want to pay $9.99 a month to keep the access. For now I'm enjoying the information on my family that I have found.

Thumbnail of user non275
1 review
7 helpful votes
July 5th, 2017

I would say that this informtiion was very helpful in honestly educating me About this website and providing pure thought of interest in saving a curious and unsure soul from being at the clutches of being the prey of a corporate cyber bot programmed to provide as little information as possible about why your card payment is needed and to let consumers assume that it's q safety net just like YouTube red and put an ongoing payment on there that's not traceable because there is not any documents showing proof of approving these contracts and therefor going through legal loopholes with criminal activity enough to be within legal rights of the law just barely, if u are not educated on the fact that a written document should always be saved on both end then the consumer freely cknowldges that they are providing a set payment after there free trial legally bonded in the authorization notes to electronically submit the monthly payments directly from the consumers bank account every month without any notice before hand, your litterally saying here's a key to my house you can crash for about a month and help me out around the house and then they move in permenatley start wearing your clothes eating all of your food and asking for money because they will pay u back but really they are squatter scammers that find loopholes in the law to legally move in your territory and legally build a case aginst u and resulting them to legally take your assets because of the rights of others, $#*!in a man same $#*! it's all a scam no matter what terminology it is and a good lawer will go to bat for you if u are being screws and have legal evidence so save and document everything because we the people will not be scammed!

Thumbnail of user michellee67
1 review
4 helpful votes
November 22nd, 2017

I was in a rush to get a copy of my birth certificate so i found this website archives.com thinking they would help me. I know there are alot of women in the world with my name but my bday and social is who i say i am. They did NOT have any record of me anywhere. Okay i made sure i tried my married name (pointless) but i had to try, also made sure my city and state hospital i was born at was all in there and guess what? NOTHING they wanted me to sign up for a monthly thing okay i just needed it for that one time and i can Always cancel. Well wen i didnt find what i REALLY NEEDED they charged my card $9.99... so i complained with my bank received a new card and everything and now just today i see a charge ON MY NEW CARD $9.99! Not to mention they didnt have my email on file what kind of $#*! it that? I signed up with my regular email and they dont have it on file? So i called them of course they have no one to talk to other than a stupid robot so they never canceled the first time i asked them to. Im beyond pissed off and im actually going to be passing this along to my lawyer & the fbi as well as the BBB... for anyone please listen to the other reviews this isnt worth your time or anything. Let alone they do not deserve any money!

Tip for consumers:
save your money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user spencerb24
3 reviews
7 helpful votes
July 22nd, 2013

I had a great experience with archives.com When I wanted to cancel I called them right up and they took good care of me. When you sign up for the free 7 day trial it says in four places it will bill if not canceled in the 7 days. People just need to pay attention when they put their credit card info on the internet and make sure they understand the terms and conditions.

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