• Archives

Archives

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Overview

Archives has a rating of 1.09 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Archives most frequently mention credit card, free trial, and customer service problems. Archives ranks 49th among History sites.

  • Service
    17
  • Value
    15
  • Shipping
    10
  • Returns
    12
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
7
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They count on people not checking their credit card bills so they can keep the subscription for as long as possible.
  • Terrible Company, Terrible Customer Service; no telephone; chat only with a robot; it takes your money and runs.
How would you rate Archives?
Top Positive Review

“Extensive records”

Cynthia D.
3/3/19

I've found records from the 1880's. I've uncovered so much information. Not sure if I want to pay $9.99 a month to keep the access. For now I'm enjoying the information on my family that I have found.

Top Critical Review

“CRIMINALS!”

Lindsey D.
1/31/24

Go straight to the necessary county for what you need, not this criminal source. Or you will be out $$$. We kept getting "reasons" for the delay of receiving the certificate requested. Those "reasons" were to buy Archives time to make it so I was unable to dispute the charge. As mine and your bank has a cut off time. I am out $$$ with no way of getting it back now.

Reviews (158)

Rating

Timeframe

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Reviews that mention popular keywords

credit card (34) customer service (20)
Thumbnail of user leonardom54
1 review
1 helpful vote
August 6th, 2018

I had a great experience with archives.com When I wanted to cancel I called them right up and they took good care of me. I use it often and have been doing extensive research into 16 different lineages. I have been able to (with much patience) trace most of my ancestors back for 300 or more years.

Thumbnail of user scottp25
1 review
5 helpful votes
January 21st, 2013

Scott P. I cannot believe that every single person on this review page has something negative to say about archives.com. The only conclusion I can come up with is that the millions who have actually HAD a great experience with the site is just simply not saying so. This is now the second year I will be using the resource, and I just love what I've accomplished. I use it often and have been doing extensive research into 16 different lineages. I have been able to (with much patience) trace most of my ancestors back for 300 or more years. I'm sorry to hear how some have lost out. I love using this site. The only thing I have to complain about is that they do not have extensive background in continental Europe. Otherwise, I've really enjoyed the results.

Thumbnail of user timothyp11
1 review
4 helpful votes
January 24th, 2014

I, like Spencer B., do not have the negative experience that seems to be so prevalent in postings here. As a matter of fact, if you research reviews by companies who compare and rate ancestry research sites (including their customer support and knowledge) it is consistently ranked second only to Ancestry, com. I also couldn't help but notice some of you in this string are actually complaining about Ancestry.com and not Archives.com. At any rate, I subscribe to Archives and another family member uses Ancestry and we compile our findings to get a better family tree. Yes, I actually find info on Archives that is not found on Ancestry and the same is true the other way around.

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